Information Density: K P Double Glazing Ltd – Signal Evidence & AI Readability

Cost Effective

Made to Measure

Energy Efficient

Cutting Edge Technology

Manufactured to British Security Standards & Police Security Initiative

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WINDOWS >

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CONSERVATORIES >

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DOORS >

[H4] Established in 2000 and still ahead of the game, K P Double Glazing Ltd use a blend of vast industry experience and cutting edge technology to deliver excellence every time.

[H3] Instant Free Quote for your new Windows, Doors or Conservatory
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Our unique combination of the old and the new enables us to offer the best solutions to your home improvement needs. If you have the dream, K P Double Glazing Ltd has the means to realise it.Upon completion you’ll witness stunning improvements to the interior and exterior of your home. Seemingly standard features of your property will suddenly become a focal point and your home will stand out from the street.As a customer-centred and environmentally responsible company, we make it our responsibility to minimise the cost to you and the cost to the environment. Choose from our innovative energy efficient range and you will drastically reduce your energy bills and be able to feel good about it, knowing that you’re doing your bit to save the planet.

[H5] All K P Double Glazing Ltd windows, doors and conservatories are manufactured to comply with British Security Standards and meet the Official Police Security Initiative. So wherever you are, your family and possessions will be safe with us.

K P Double Glazing Ltd will transform your property into a more comfortable, desirable and safe place to be. But don’t just take our word for it, come and see how K P Double Glazing Ltd can give you so much more to come home to.

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At KP Double Glazing, we’re committed to respecting and protecting your privacy.
This Policy explains what personal information we may collect from you and also how we use that data.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.
By using our website, you are agreeing to be bound by this Policy.
Should you have any questions regarding this Policy and our privacy and data protection practices, you can contact us:
By email: info@kpdoubleglazing.co.uk
By writing to: K P Double Glazing Ltd. 20 Windermere Crescent, Humberston, Grimsby DN36 4AX
Or by calling 01472 210256
We’ll always use your personal information in accordance with the Data Protection Legislation.  We are the data controller for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation.
Important Note: Please be advised that links from our website may take you to external websites not covered by this Policy.  We recommend that you check their Privacy Policies yourself before submitting any personal information.  We will not be responsible for the content, function or information collection policies of any external websites.
Who are we?
KP Double Glazing are a family run window, door and conservatory installer based in Grimsby.
[H5] How do we collect information from you?
We will only require you to provide personal information to us where it is necessary to provide you with a service at your request.
We may obtain personal information about you when you whenever you contact us, for example:
By using and browsing our website
By filling in any of the contact forms on our website
By enquiring about our products and services
By enquiring about, or applying for, job vacancies
By calling us, texting us, emailing us, writing to us by post or by visiting our showroom
[H5] What type of information is collected from you?
We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
The personal information we collect may include the following:
Normal identification information, such as your full name, date of birth, age, gender and marital status;
Contact information, such as your postal address, email address and telephone number/s;
Additional information relevant to your use of our website and interest in our products and services, such as your marketing preferences, survey responses and feedback;
In respect of our products and services – details of your property, your requirements, the details of your installation and payment information.
In respect of job applications – your CV including details of your education and employment history (and any other information which you may choose to provide us with your CV).
When you visit our website, we may also collect the following information:
Which pages you view and which links you follow;
Your IP address and general location;
Details of the hardware and software that you are using to access our website;
Any passwords that you use on our website.
Our website is not intended for children and we do not knowingly collect data relating to children.
We may collect information about you from other sources.  This may include the following:
Referrals from any third parties through which you have agreed for your personal data to be shared.  For example, when requesting further information from an organisation we are a member of (such as Independent Network), an associated supplier, or by using an online business directory (such as Yell.com);
Information from any third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies;
Publicly available information, for example information displayed online in local authority planning application lists;
Information that you have shared publicly, including on social media (particularly in respect of job applications);
This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.
Whenever we receive information about you from third parties we will let you know what information we have received and how and why we intend to use it.
[H5] How is your information used?
We will only use your personal data when the law allows us to.  Most commonly we will use your personal data in the following circumstances:
A) To allow us to enter into and perform our contract with you;
B) To enable us to comply with legal obligations;
C) In order to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests.
We may require your information to:
Provide a quotation for our products or services;
Make a decision to supply our products or services;
Administer any contract we have entered into with you and to carry out our obligations concerning the supply and installation of any order you place, including the handling of related payments;
Make arrangements for the termination of any contract we have entered in to (where the situation requires it);
Facilitate post-installation maintenance services and after-care;
Obtain post-installation feedback;
Facilitate the activation and ongoing protection of any insurance backed guarantees;
Facilitate repairs, alterations or improvements to any products or services supplied;
Comply with health and safety obligations;
Logistics management and planning, including accounting and auditing;
Verify your identity and ensure that the information we hold about you is accurate and up to date;
Contact you about any changes to our products or services;
Resolve any complaints you may have;
Contact you from time to time about products or services we may offer that we reasonably believe may be of interest to you*;
Administer our website, including troubleshooting problems, analysing statistics, conducting research, tests and keeping the site secure;
Facilitate staff training and the continual improvement of our systems, processes and overall service;
Analyse our products, services and marketing activities and to carry out market research;
Interact with government and industry regulators;
Interact with third parties in order to ensure the products and services have been delivered to your satisfaction;
To detect and prevent fraud, money-laundering and other crimes;
To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud).
*If you tell us we can, we may also use your personal information to provide you with information about services, promotions and offers that may be of interest to you.  We may use your personal information to identify additional products and or services that are likely to be of particular interest to you.
If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Important Note: We may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Telling you about other products or services that we think may be of interest to you:
When requesting a quotation for our products and services we may ask you if you would like to hear about any products or services that we think may be of interest to you.  We will only do this where you have informed us that you would like to receive marketing-related communications.
We may also use your information to invite you to participate in market-research.  If we do contact you about market-research, you do not have to participate.  If you tell us that you do not want to receive market-research communications, we will respect this.
Whether you choose to receive marketing communications, or market-research communications is entirely up to you.  You can choose to receive both, none, or just one or the other.  Your choice will not affect any products or services that you have purchased from us, nor will it affect any quote for products or services.
You can update your preferences by getting in touch.
If you have already bought a product or service from us, we may contact you by email or post with some information about products or services that are similar.  You can choose not to receive this information at any time, simply contact us to let us know or follow the instructions in the message we send you.
Making our business better:
We always strive to offer the best products, services and customer experience that we possibly can, sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will only use your information where it is necessary so that we can:
Review and improve our existing products and services and develop new ones;
Review and improve the performance of our systems, processes and staff (including training);
Improve our website to ensure that content is presented in the most effective manner for you and the devices you use to browse our site;
Measure and understand the effectiveness of our marketing activities and how we can best deliver relevant advertising to you and others.
Contacting you:
It would be our pleasure to stay in touch with you!  Sometimes we may need to use the information that we have about you in order to respond to any questions you may have, or to let you know about important changes.
We will only use your information in this respect where it is necessary so that we can:
Interact and respond to any communications you send us, including where you use any of our website contact forms, and any social media posts that you tag us in;
Let you know about any important changes to our business or policies.
Verifying your identity:
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
Protecting you and others from harm:
We may use your information where it is necessary to protect your interests, or the interests of others.  This may include in the event of criminality such as identity theft, piracy or fraud.
[H5] How long do we keep your information?
We review our retention periods for personal information on a regular basis.
If you contact us to request a quotation for our products or services and you decide not to accept our quote, we will retain your information for a maximum period of 12 months and may contact you during that period to remind you that it is outstanding.  After this time frame we will delete your data unless you ask us not to.
If you do accept a quotation for our products or services and place an order, we will retain your information for:
The duration of time it takes to complete the supply and installation of your order;
The duration of any active and valid guarantees you may have in place;
The duration of any additional service & maintenance plan you may have in place.
If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV (and any publicly available information, for example from social media) for a period of 6 months.  If we are considering you for a particular role, we may retain this information for longer than that period.
In all other circumstances, we will hold your information for a period of 12 months, or until none of the following lawful justifications for holding your data apply:
Where we need to perform the contract, we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligation.
[H5] How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
Although we will strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems through stringent in-house data protection policies and procedures.
Transferring your information outside of Europe:
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU).  By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU.  These countries may not have similar data protection laws to the UK.  By submitting your personal data, you’re agreeing to this transfer, storing or processing.  If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
[H5] How can you access or amend your personal information?
If you think that the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences).
You can choose to stop receiving marketing communications from us by using the “unsubscribe” link at the bottom of any marketing emails that are sent to you, or by contacting us via any of the methods outlined at the top of this web page and confirming your preferences.
Please note that, even if you choose not to receive marketing communications, we may still use your personal data to provide you with important services communications.
Even if we already hold your personal data, you still have various rights in relation to it.  For full details, please read the “What rights do you have regarding your personal information?” section of our Privacy Policy.
We will seek to deal with any request for access to or amendment of your personal data without undue delay, and in any event in accordance with the requirements of any applicable laws.  Please note that we may keep a record of your communications to help us resolve any issues which you raise.
What rights do you have regarding your personal information?
You have the right to be informed:
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal data and our use of it.  We have developed

[H2] Comments
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
[H2] Our Procedure
Either call us on 01472 210 256
Or write to us at 20 Windermere Crescent, Humberston, Grimsby, Lincolnshire, DN36 4AX
(please request proof of receipt if posting)
Or Email us kpdoubleglazing@btconnect.com
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
KP Double Glazing Ltd is a member of Independent Network, part of Network VEKA Ltd. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. In the first instance please submit your concern online at www.inveka.co.uk, selecting “Your Guarantee” and completing the online form.  Alternatively, they can be contacted by telephone on 0800 800080.

[H1] Replacement uPVC Windows for your Home

Cost effective

Made to measure

Energy efficient

Cutting Edge technology

Manufactured to British Security Standards & Police Security Initiative

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[H3]
WINDOWS >

[H3]
CONSERVATORIES >

[H3]
DOORS >

[H3] Instant Free Quote for your new Windows, Doors or Conservatory
You can get an instant online guide price right now.

You’ll gain instant access to our Dynamic Price Engine,where you can choose different products and compare prices at the touch of a button.

GET AN INSTANT QUOTE >

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[H3]
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[H3]
WINDOWS >

[H3]
CONSERVATORIES >

[H3]
DOORS >

[H3] Instant Free Quote for your new Windows, Doors or Conservatory
You can get an instant online guide price right now.

You’ll gain instant access to our Dynamic Price Engine,where you can choose different products and compare prices at the touch of a button.

GET AN INSTANT QUOTE >