Information Density: Chengdu Meross Technology Co., Ltd. – Signal Evidence & AI Readability

New Meross Thread Presence SensorA full 3 years of uninterrupted, wire-free and IP67 waterproof protection.Learn moreSmart Safety with New Smoke AlarmReal-time alerts, 10-year reliability & smart integration – stay safe from fires!Learn moreMeross will be amongst the first companies to actually release their first Matter branded products, with a whole host of other companies either gearing up for Matter updates to existing products, or planning releases of new products for later this year. I’ve been a fan of Meross since they first came out with their early HomeKit products. They’re low cost, spread across a variety of product types, and generally work well. Meross makes high quality products for HomeKit at incredible prices - creating a value opportunity for anyone looking to build a robust smart home. Bradley ChambersThe manufacturer Meross has an impressive and extensive range of HomeKit compatible devices. From water leak sensors, to LED lights, indoor and outdoor outlets, smoke detectors, air purifiers, humidifiers, garage door openers and many more categories, almost everything is covered. This at affordable prices, with an easy installation as you are used to from HomeKit devices.Daniel HudsonSign up for exclusive first looks at new products, deals, and more.Be the First to KnowI agree to theTerms of UseandPrivacy Policy

Privacy Policy
Updated: January 9, 2026
Effective Date: January 9, 2026
Chengdu Meross Technology Co., Ltd. and its affiliates and subsidiaries (collectively, “Meross”, “we”, “us” or “our”) are committed to protecting your privacy and we take your privacy seriously. This Private Policy covers why, what, and how we collect, store, use, share, transfer and otherwise process Personal Data of any website visitors, consumer customers, application users, and other individuals who use our services and interact with us (collectively, "you", "yourself" or "your"). We ask you to read this Private Policy before your use of our website(s), products, services, mobile applications, IoT plugins, and other software (collectively, the “Services”). In this Privacy Policy, you will also find how to exercise your rights to access, update and delete your Personal Data as well as how to grant and withdraw the consent to marketing subscriptions.
By using or accessing our Services in any manner, you acknowledge that you accept and consent to the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of our Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Private Policy without defining them have the definitions given to them in the Terms of Use.
If you are in the Europe Economic Area (“EEA”), for the EU General Data Protection Regulation 2016/679 ("GDPR"), the data controller is Meross. If you have any questions or concerns, please feel free to contact us at privacy@meross.com.
What does this privacy policy cover?
This Privacy Policy covers our treatment of personally identifiable information ("Personal Data") that we gather when you are accessing or using our Services, but not to the practices of companies we don't own or control, or people that we don't manage. All posts, replies, nicknames, and avatars in our Forum will be regarded as public information, not Personal Data, and please do NOT share your Personal Data in the Forum since all users in the community will be able to access your posts, replies, nicknames, avatars without any limitation. Hence these information will not be covered by this Privacy Policy. Please read Code of Conduct before you use Forum.

Children’s privacy policy
As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Data of yourself to us. If we learn that we have collected Personal Data from a child under the age of 16 inadvertently, we will delete that Personal Data in our system promptly. If you believe that a child under 16 may have provided us with Personal Data, please contact us at privacy@meross.com.

Why do we collect information?
We gather various types of Personal Data from our users, as explained in more detail below. We do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, maintain our relationship with you, and protect our business. If you choose not to provide us with the Personal Data we need to provide you with a product or service, we will not be able to provide it. We use this Personal Data in connection with our Services, including:
1. to allow you to set up a user account, profile, and to set up our products;
2. to allow you to post ratings and reviews of various products and services via email or Meross app;
3. to provide the basic functionality of our products and services;
4. to personalize and improve our services;
5. to contact you, inform you of updates, and reply to your feedback and help requests; to deliver service-related communications, including SMS notifications and, where supported, automated voice call alerts related to device status, automation events, security alerts, or other functions you configure in the Meross App;
6. to fulfill your requests, including but not limited to data inquiries, for certain products and services;
7. to allow you to subscribe to marketing information and promotion notices from us;
8. to allow you to apply for a giveaway or promotion or become a beta tester;
9. to allow you to submit inquiries to us;
10. to do internal data analysis to help us understand how our Services are used;
11. to ensure the security of your data;
12. to comply with the law and other standards under certain requests from judicial processes or governmental agencies having or claiming jurisdiction over Meross or its affiliates.
The Personal Data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Data.

What information do we collect and how do we use it?
Information you provide to us
We collect and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Data such as your email address, password, user name, birthday you set, location including geo-fence, Country/Region code you set and time zone, social media url, group and device names, device location names, device or group images you upload, App names, App configuration details, information in e-mail or message you send to us. We may collect your business contact details in order to provide services at a business level. we may collect your interests or hobbies via your user activity when you interact with us or our Service so that we can understand you better and provide better services to you. Certain information may be required to register or use some of our features.  This may also include your phone number, which is used solely for account-related purposes and for delivering service-related communications such as SMS notifications and, where available, automated voice call alerts that you explicitly configure in the Meross App.
For Personal Data you provide to us via Meross app with your affirmative consent in your operation system of your mobile device, we list them below so that you can learn the details.
Identifiers
This includes Personal Data such as Email, user name, password, UID and device information. This also includes other information that potentially could be used to identify you, such as the names and images that you associate with account users, your locations, devices, scenes, device configuration details, demographic information.
Location
Meross app need your precise location to scan the nearby devices during setup process. Both precise location and approximate location will work for schedules you set, if any. Meross app also use this location to ensure the app functionality such as device time, weather service, local Routine execution, and local control.
Photos and videos
Meross will only ask for your permission to access photos and videos when you try to upload photos for your device icon or your Forum avatar.
Storage
This is essential for Meross app to perform by reading and writing data, such as cache and logs.
Camera
This is needed when you try to take pictures and upload them to the Meross app.
Notification
This is needed when you use devices with alert functions, such as alerts from the garage door openers, sensors and thermostats. We also notice you information you need in Forum and Hot Deal sections of Meross app. In addition to in-app notifications, Meross may use your phone number to deliver service-related SMS notifications and, where supported, automated voice call alerts. These communications are triggered based on your device status or automation rules configured by you, and are not marketing communications.
Bluetooth
You can enable Bluetooth functions after turning on the permission, including controlling the Meross devices, acquiring status, discovering and configuring Meross devices. In these functions, we will communicate with Meross devices via Bluetooth in these scenarios: display device status on the home page, perform device control on the home page, discover Meross devices on the home page and add Meross devices.
Local Network
As Meross devices can be controlled locally just like Homekit control. We need this permission to discover local devices and conduct basic device control commands.
HomeKit(for iOS only)
You can enable related functions after enabling HomeKit permissions, including discovering Meross devices, enabling device network configuration, controlling Meross devices, and checking device status. Among these functions, we will process data with the "Home“ App that comes with the iOS system through HomeKit in these scenarios: discovering HomeKit devices on the home page, HomeKit device network configuration and control.
Information collected automatically
Whenever you interact with our Services (whether via a mobile application, our IoT plugin, third-party service, App, browser, or other application, connecting a physical device to our services, connecting a third-party service to our services, or otherwise), we may automatically collect and store information on our servers, logs, and databases from your browser, application, services or device(s). In particular, our Services are designed to allow you to connect various physical devices (e.g., the Meross Smart Plug, Smart Bulb, Smart Switch, etc.) to the Services. While connected to the Services, these devices automatically report information to our servers (including information that you may have provided when setting up or configuring that device), which may include Personal Data. Such as device name, device location, model number, firmware version, hardware version, chipset model, UUID, UID, activation time, online time, drop-off records, reconnect records, app open frequency, crash logs, and settings parameters.
Other information collected automatically through the foregoing means may include your IP address, MAC address, location details, "cookie" information, device type, unique device identifiers, advertising identifiers, mobile device, operating system, the type of browser, demographic information, application and/or device(s) you're using to access our Services, click-through paths, the identity of the page or feature you are requesting or interacting with, time on page, and other indicators of how you are interacting with the Services. "Cookies" are identifiers we transfer to your device that allow us to recognize your browser, application or device and tell us how and when various pages and features in our Services are visited or used and by how many people.
You may be able to change the preferences on your browser, application or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. Also, please note that our systems do not currently recognize or respond to browser "Do Not Track" signals.
Information collected from third parties
If you use our Services with third-party account credentials (for example, when you use our IoT plugin service with log-in credentials for Facebook, Google, or other third-party sites), we may collect Personal Data from such third parties. Any Personal Data that we collect from your third-party account may depend on your third-party account’s privacy settings.For social media, information such as your name, email address, gender, or age may be collected. If you provide your third-party account credentials to us, you understand that some content and/or information in those accounts ("Third-Party Account Information") may be transmitted into your Meross account. If you authorize such transmissions, that Third-Party Account Information transmitted to our Services is covered by this Privacy Policy, such as avatars, profile information, images, friends, and other authorized information.For online stores or digital distribution platforms through which you purchase our Services, we may collect limited information related to your purchase, as well as feedback or reviews you choose to submit. Such information is covered by this Privacy Policy.We only collect information from third parties where we have confirmed that such third parties either have obtained your consent or are otherwise legally permitted or required to disclose your Personal Data to us.Payment Processing InformationWhen you purchase paid services or digital content in the Meross App, payments are processed by third-party platforms such as Apple App Store or Google Play. Meross does not collect or store your payment card details or billing information.We may receive limited transaction-related information from these platforms, such as order identifiers, purchase status, subscription status, and purchase timestamps, solely for the purposes of providing the purchased services, account management, customer support, and compliance with legal and accounting obligations.
How do we process and use information?
Collecting information described above enables us to better understand you who use our Services and what content and/or feature(s) is relevant and of interest to you. We also collect information to provide you with the appropriate upgrade(s) and support and to improve our Services.
We may anonymize your Personal Data so that you cannot be individually identified, and provide that information to our partners or use that information for marketing or promotional items (“aggregate information”). We may also provide aggregate information to our partners who may use such information to understand how often and in what ways people use our Services. However, except as described below, we do not disclose aggregate information to a partner in a manner that would identify you personally, as an individual.
We may share information to organizations below or for purposes below:
Advertisers
We may allow advertisers and/or merchant partners ("Advertisers") to choose the users who will see their advertisements and/or promotional offers. You agree that we may provide any of the aggregate information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers (“Targeted Advertising”). For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are.
To learn about your options regarding cookies and other technologies, as well as how to opt-out of Targeted Advertising, scroll down to - Your rights and choices.
Partners, Affiliated Businesses
In certain situations, partners, businesses we're affiliated with ("Affiliated Businesses") may sell items or provide services to you through the Services (either alone or jointly with us), including reselling or providing Meross devices free of charge,

Privacy Policy
Updated: January 9, 2026
Effective Date: January 9, 2026
Chengdu Meross Technology Co., Ltd. and its affiliates and subsidiaries (collectively, “Meross”, “we”, “us” or “our”) are committed to protecting your privacy and we take your privacy seriously. This Private Policy covers why, what, and how we collect, store, use, share, transfer and otherwise process Personal Data of any website visitors, consumer customers, application users, and other individuals who use our services and interact with us (collectively, "you", "yourself" or "your"). We ask you to read this Private Policy before your use of our website(s), products, services, mobile applications, IoT plugins, and other software (collectively, the “Services”). In this Privacy Policy, you will also find how to exercise your rights to access, update and delete your Personal Data as well as how to grant and withdraw the consent to marketing subscriptions.
By using or accessing our Services in any manner, you acknowledge that you accept and consent to the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of our Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Private Policy without defining them have the definitions given to them in the Terms of Use.
If you are in the Europe Economic Area (“EEA”), for the EU General Data Protection Regulation 2016/679 ("GDPR"), the data controller is Meross. If you have any questions or concerns, please feel free to contact us at privacy@meross.com.
What does this privacy policy cover?
This Privacy Policy covers our treatment of personally identifiable information ("Personal Data") that we gather when you are accessing or using our Services, but not to the practices of companies we don't own or control, or people that we don't manage. All posts, replies, nicknames, and avatars in our Forum will be regarded as public information, not Personal Data, and please do NOT share your Personal Data in the Forum since all users in the community will be able to access your posts, replies, nicknames, avatars without any limitation. Hence these information will not be covered by this Privacy Policy. Please read Code of Conduct before you use Forum.

Children’s privacy policy
As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Data of yourself to us. If we learn that we have collected Personal Data from a child under the age of 16 inadvertently, we will delete that Personal Data in our system promptly. If you believe that a child under 16 may have provided us with Personal Data, please contact us at privacy@meross.com.

Why do we collect information?
We gather various types of Personal Data from our users, as explained in more detail below. We do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, maintain our relationship with you, and protect our business. If you choose not to provide us with the Personal Data we need to provide you with a product or service, we will not be able to provide it. We use this Personal Data in connection with our Services, including:
1. to allow you to set up a user account, profile, and to set up our products;
2. to allow you to post ratings and reviews of various products and services via email or Meross app;
3. to provide the basic functionality of our products and services;
4. to personalize and improve our services;
5. to contact you, inform you of updates, and reply to your feedback and help requests; to deliver service-related communications, including SMS notifications and, where supported, automated voice call alerts related to device status, automation events, security alerts, or other functions you configure in the Meross App;
6. to fulfill your requests, including but not limited to data inquiries, for certain products and services;
7. to allow you to subscribe to marketing information and promotion notices from us;
8. to allow you to apply for a giveaway or promotion or become a beta tester;
9. to allow you to submit inquiries to us;
10. to do internal data analysis to help us understand how our Services are used;
11. to ensure the security of your data;
12. to comply with the law and other standards under certain requests from judicial processes or governmental agencies having or claiming jurisdiction over Meross or its affiliates.
The Personal Data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Data.

What information do we collect and how do we use it?
Information you provide to us
We collect and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Data such as your email address, password, user name, birthday you set, location including geo-fence, Country/Region code you set and time zone, social media url, group and device names, device location names, device or group images you upload, App names, App configuration details, information in e-mail or message you send to us. We may collect your business contact details in order to provide services at a business level. we may collect your interests or hobbies via your user activity when you interact with us or our Service so that we can understand you better and provide better services to you. Certain information may be required to register or use some of our features.  This may also include your phone number, which is used solely for account-related purposes and for delivering service-related communications such as SMS notifications and, where available, automated voice call alerts that you explicitly configure in the Meross App.
For Personal Data you provide to us via Meross app with your affirmative consent in your operation system of your mobile device, we list them below so that you can learn the details.
Identifiers
This includes Personal Data such as Email, user name, password, UID and device information. This also includes other information that potentially could be used to identify you, such as the names and images that you associate with account users, your locations, devices, scenes, device configuration details, demographic information.
Location
Meross app need your precise location to scan the nearby devices during setup process. Both precise location and approximate location will work for schedules you set, if any. Meross app also use this location to ensure the app functionality such as device time, weather service, local Routine execution, and local control.
Photos and videos
Meross will only ask for your permission to access photos and videos when you try to upload photos for your device icon or your Forum avatar.
Storage
This is essential for Meross app to perform by reading and writing data, such as cache and logs.
Camera
This is needed when you try to take pictures and upload them to the Meross app.
Notification
This is needed when you use devices with alert functions, such as alerts from the garage door openers, sensors and thermostats. We also notice you information you need in Forum and Hot Deal sections of Meross app. In addition to in-app notifications, Meross may use your phone number to deliver service-related SMS notifications and, where supported, automated voice call alerts. These communications are triggered based on your device status or automation rules configured by you, and are not marketing communications.
Bluetooth
You can enable Bluetooth functions after turning on the permission, including controlling the Meross devices, acquiring status, discovering and configuring Meross devices. In these functions, we will communicate with Meross devices via Bluetooth in these scenarios: display device status on the home page, perform device control on the home page, discover Meross devices on the home page and add Meross devices.
Local Network
As Meross devices can be controlled locally just like Homekit control. We need this permission to discover local devices and conduct basic device control commands.
HomeKit(for iOS only)
You can enable related functions after enabling HomeKit permissions, including discovering Meross devices, enabling device network configuration, controlling Meross devices, and checking device status. Among these functions, we will process data with the "Home“ App that comes with the iOS system through HomeKit in these scenarios: discovering HomeKit devices on the home page, HomeKit device network configuration and control.
Information collected automatically
Whenever you interact with our Services (whether via a mobile application, our IoT plugin, third-party service, App, browser, or other application, connecting a physical device to our services, connecting a third-party service to our services, or otherwise), we may automatically collect and store information on our servers, logs, and databases from your browser, application, services or device(s). In particular, our Services are designed to allow you to connect various physical devices (e.g., the Meross Smart Plug, Smart Bulb, Smart Switch, etc.) to the Services. While connected to the Services, these devices automatically report information to our servers (including information that you may have provided when setting up or configuring that device), which may include Personal Data. Such as device name, device location, model number, firmware version, hardware version, chipset model, UUID, UID, activation time, online time, drop-off records, reconnect records, app open frequency, crash logs, and settings parameters.
Other information collected automatically through the foregoing means may include your IP address, MAC address, location details, "cookie" information, device type, unique device identifiers, advertising identifiers, mobile device, operating system, the type of browser, demographic information, application and/or device(s) you're using to access our Services, click-through paths, the identity of the page or feature you are requesting or interacting with, time on page, and other indicators of how you are interacting with the Services. "Cookies" are identifiers we transfer to your device that allow us to recognize your browser, application or device and tell us how and when various pages and features in our Services are visited or used and by how many people.
You may be able to change the preferences on your browser, application or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. Also, please note that our systems do not currently recognize or respond to browser "Do Not Track" signals.
Information collected from third parties
If you use our Services with third-party account credentials (for example, when you use our IoT plugin service with log-in credentials for Facebook, Google, or other third-party sites), we may collect Personal Data from such third parties. Any Personal Data that we collect from your third-party account may depend on your third-party account’s privacy settings.For social media, information such as your name, email address, gender, or age may be collected. If you provide your third-party account credentials to us, you understand that some content and/or information in those accounts ("Third-Party Account Information") may be transmitted into your Meross account. If you authorize such transmissions, that Third-Party Account Information transmitted to our Services is covered by this Privacy Policy, such as avatars, profile information, images, friends, and other authorized information.For online stores or digital distribution platforms through which you purchase our Services, we may collect limited information related to your purchase, as well as feedback or reviews you choose to submit. Such information is covered by this Privacy Policy.We only collect information from third parties where we have confirmed that such third parties either have obtained your consent or are otherwise legally permitted or required to disclose your Personal Data to us.Payment Processing InformationWhen you purchase paid services or digital content in the Meross App, payments are processed by third-party platforms such as Apple App Store or Google Play. Meross does not collect or store your payment card details or billing information.We may receive limited transaction-related information from these platforms, such as order identifiers, purchase status, subscription status, and purchase timestamps, solely for the purposes of providing the purchased services, account management, customer support, and compliance with legal and accounting obligations.
How do we process and use information?
Collecting information described above enables us to better understand you who use our Services and what content and/or feature(s) is relevant and of interest to you. We also collect information to provide you with the appropriate upgrade(s) and support and to improve our Services.
We may anonymize your Personal Data so that you cannot be individually identified, and provide that information to our partners or use that information for marketing or promotional items (“aggregate information”). We may also provide aggregate information to our partners who may use such information to understand how often and in what ways people use our Services. However, except as described below, we do not disclose aggregate information to a partner in a manner that would identify you personally, as an individual.
We may share information to organizations below or for purposes below:
Advertisers
We may allow advertisers and/or merchant partners ("Advertisers") to choose the users who will see their advertisements and/or promotional offers. You agree that we may provide any of the aggregate information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers (“Targeted Advertising”). For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are.
To learn about your options regarding cookies and other technologies, as well as how to opt-out of Targeted Advertising, scroll down to - Your rights and choices.
Partners, Affiliated Businesses
In certain situations, partners, businesses we're affiliated with ("Affiliated Businesses") may sell items or provide services to you through the Services (either alone or jointly with us), including reselling or providing Meross devices free of charge,

New Meross Thread Presence SensorA full 3 years of uninterrupted, wire-free and IP67 waterproof protection.Learn moreSmart Safety with New Smoke AlarmReal-time alerts, 10-year reliability & smart integration – stay safe from fires!Learn moreMeross will be amongst the first companies to actually release their first Matter branded products, with a whole host of other companies either gearing up for Matter updates to existing products, or planning releases of new products for later this year. I’ve been a fan of Meross since they first came out with their early HomeKit products. They’re low cost, spread across a variety of product types, and generally work well. Meross makes high quality products for HomeKit at incredible prices - creating a value opportunity for anyone looking to build a robust smart home. Bradley ChambersThe manufacturer Meross has an impressive and extensive range of HomeKit compatible devices. From water leak sensors, to LED lights, indoor and outdoor outlets, smoke detectors, air purifiers, humidifiers, garage door openers and many more categories, almost everything is covered. This at affordable prices, with an easy installation as you are used to from HomeKit devices.Daniel HudsonSign up for exclusive first looks at new products, deals, and more.Be the First to KnowI agree to theTerms of UseandPrivacy Policy