Information Density: KSL Training – Signal Evidence & AI Readability

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[H1] Welcome toKSL Training
The training company that builds learning around you.
See our case studies

[H2] What We Do

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[H2] Training
A range of courses, run virtually or at your venue of choice, for your employees.
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[H2] Open Courses
High impact short virtual training sessions run over Zoom. Book online.
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[H2] Coaching
Coaching packages tailored to suit your needs, facilitated by experienced coaches.

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[H2] Teambuilding
Facilitated workshops to unlock your team's strengths, improve motivation and boost collaboration.
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[H2] Consultancy
Tailored consultancy to solve business problems and help achieve your goals.
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[H2] Resources
Our popular free resources provide expert guidance on a range of business topics.

Book your free call with a training specialist
We’ll discuss your business goals and the best ways to achieve them.
Book a call
30,000+
Participants
trained
3,500+
Courses
delivered
35+
Trainers and
Coaches
4.9/5
Average
course rating
Learn more about KSL

[H2] Working With Us
We’ve worked with more than 400 organisations worldwide, from small non-profits to large multinationals. We’d love to work with you.
Get in touch

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[H3] What Clients Say

KSL take the time to understand specific requirements, the sales training material and delivery from Neil was excellent and the after sales care is also impressive. Thank you.

Claire Dykes

Chief Operating Officer, Intelligent Insurance

KSL’s approach to helping us find the perfect solution was excellent, carefully considering our needs and making the training ‘our own’. Their facilitator did an exceptional job.

Adam Currie

Learning and Development Manager, ROI Ltd.

Kim and her team are fantastic, taking the time to get to know your business so they can make suggested adjustments to training programmes. Highly recommend Kim and her team.

Julie Philips

HR and Talent Manager, Coeo Limited

KSL are professional, knowledgeable and great at what they do. They are a true partner in our talent development space and I would highly recommend them!

James Fletcher

Head of Learning and Development, Wockhardt UK

Kim has a well-organised and friendly team, with engaging and inspiring trainers, who are adaptable and willing to tailor courses to suit our organisation and requirements.

Ashley Cotrel

Training & Development Manager, Aztec Financial Services

KSL were incredibly professional, ensuring the training was bespoke to us. We received excellent feedback and customer letters thanking us for handling issues so professionally.

Carolyn Elson

Training Co-ordinator, Wild Planet Trust

See our Trustpilot reviews

[H3] Our Specialist Trainers and Coaches

All our trainers and coaches are rigourously selected and have at least 10 years’ training and coaching expertise along with line management experience. Each brings their unique specialism and industry sector knowledge to achieve your goals.
Find out more

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Have questions?
Get in touch with us
Our friendly team will be happy to answer any questions.
Book a callEmail usCall us +44 (0) 1635 890450

[H3] QUICK CONTACT

Please fill out our contact form and we’ll be in touch shortly.
Our working hours are 9:00-17:00 Mon-Fri.

HomeAbout usCase studies

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[H1] Case Studies
We've worked with over 1,000 clients in the past 20 years. Here are a few of our favourite recent client partnerships.

98%
Would recommend
the course
97%
Felt confident to
apply their new skills
4.9/5
Average ‘trainer
knowledge’ rating
4.9/5
Average overall
course rating

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Empowering managers to lead inclusively
Industry
Healthcare
Solution
Training, Coaching
View case study
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Equipping managers to lead with empathy and impact
Industry
Charity
Solution
Training
View case study

[H2] Our Awards and Certifications
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[H2] What our clients say

Based on our seamless experience, we would definitely work with KSL again. They took time to understand our brief and selected a trainer right for us. Very positive feedback, keeping the online sessions engaging.

Ruth Warehand

HR Business Partner, Bidwells LLP

We have been very happy with training delivered by Iain for 121 mentoring, Customer service and Team Leader support. The back-office support is second to none, I highly recommend KSL as a training solution.

Sophie Fisher

Operations Director, MP Filtri

From the minute we made contact the service was brilliant. The training was brilliant and really engaged our staff. I cannot fault anything. I would not hesitate to contact KSL again for any training requirements.

Tasha Blades

HR Advisor, Alumasc Water Management Solutions

We have used KSL for lots of our training needs, including part of our academy programme for employees. They are an excellent training provider to work with and their trainers, in particular Iain, are excellent.

Karen Boffey

Executive PA, The Chartered Institute of Payroll Professionals

We were offered an incredible service, tailored to our client’s needs. Their feedback showed a 100% recommendation rate for the courses provided and Annabel, our trainer, was incredible. Thank you KSL Team!

Hannah Bowen

Employment Support Officer, Clarion Futures

We have been using KSL for a number of years across several different training needs. Corrina just gets us, and can tailor courses to our needs. The fact that we are a recurring repeat customer speaks volumes.

Tracey Creswell

Head of HR, Aspects Beauty

Excellent
TrustScore 4.3 | 11 Reviews

Book a free call with a training specialist
We’ll discuss your business goals and the best way to achieve them.
Book a call

[H3] CONTACT US TODAY

Please fill out our contact form and we’ll be in touch shortly.
Please note that our working hours are 9:00-17:00 Mon-Fri.

HomeTraining

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[H1] Training Courses
Please find below a full list of our training courses. These are either run at your company premises, anywhere in the UK, or delivered online over Zoom. We also offer a range of open courses for individuals.
Our in-house courses include the opportunity to embed workplace scenarios and to speak with the trainer before the training. This can help you tackle day to day challenges.

[H3] Management Training Courses
Building high performance teams
Chairing meetings
Change management
Competency based interviewing
Coaching skills
Conflict resolution
Delegation skills
Facilitation skills
Finance for non-financial managers
Line management training – part 1
Line management training – part 2
Performance appraisals
Performance management
Recruitment and selection
[H3] Leadership Courses
Creativity and innovation
Emotional intelligence
Inclusive leadership
Leading change
Leading remote teams
Leadership skills
Strategic thinking
[H3] Sales & Customer Service Courses
Basic sales skills
Business networking
Complaint handling
Customer service
Intermediate sales skills
NLP sales training
Sales negotiation
[H3] Communication Skills Courses
Assertiveness skills
Building resilience
Communication skills
Conflict and resilience
Dealing with difficult people
Influencing skills
Minute taking
Presentation skills
Stress management
Telephone skills
Time management
Train the trainer
Wellbeing

[H2] Testimonials from previous clients

I would just like to Thank all at KSL for a wonderful experience from start to finish. I would especially like to Thank Lee who was AMAZING, he put everyone at ease, and they all participated and enjoyed the course.

Lisa Evans

Sales Support Manager, Vogue UK

We are very grateful to Corrina – she was clear, concise and was very happy to adapt the training to ensure we got the outcome we wanted by the end of the session.

Helen Field

HR Assistant, Aspects Beauty

From the moment we contacted Tim through to the delivery from Lee, I have been most impressed by the organisation and delivery we received from KSL. Thanks Kim – your team are a credit to you.

Neil Machin

Manager, EMEA Critical Situation Management, Microsoft

The course exceeded our expectations. The way that Iain interacted and engaged with the delegates meant that they got so much out of the course. Thank you for ensuring the training was delivered smoothly and so professionally.

Neil Keen

Senior Admissions Officer, Devon County Council

[H3] CONTACT US TODAY

Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.
If you prefer, you can email us your enquiry.

HomeOpen courses

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[H1] Open Courses
KSL’s open courses are suitable for individuals and employees of different companies to book. Each course is run online via Zoom, by an expert facilitator.

[H3] Line Management Open Course

Perfect for a new manager, our Line Management Course develops key management skills including effective delegation, managing performance and coaching. The training is split into 2 x 3 hour online modules.

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Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
25 Sep 2026 – Part 1
09 Oct 2026 – Part 2

Time
09:15 – 12:30 BST (each day)
Price
£300 + VAT
Book Now

[H3] Chairing Meetings Open Course

Our half-day Chairing Meetings Course equips you with the practical skills needed to run effective and engaging meetings. You’ll learn how to structure agendas, guide discussions, handle conflict confidently, and ensure clear, actionable outcomes every time.

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Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
26 Jun 2026
12 Nov 2026

Time
09:15 – 12:30 BST (26 June 2026)
13.30 – 16:30 GMT (12 Nov 2026)
Price
£195 + VAT
Book Now

[H3] Facilitation Skills Open Course

Facilitate sessions that bring out the best in your entire team. The Facilitation Skills Open Course will build your confidence and equip you with the tools to lead meetings that are focused, engaging, and truly productive.

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Course Availability
Virtual training via Zoom
Upcoming Dates
27 Feb 2026 – Part 1
06 Mar 2026 – Part 2

Time
09:15 – 12:30 GMT (each day)
Price
£300 + VAT
Book Now

[H3] Presentation Skills Open Course

KSL’s Presentation Skills Open Course has been designed for those new to delivering presentations. This is an interactive one-day course, run online via Zoom, with presentation practice and expert feedback to build confidence.

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Course Availability
Virtual training via Zoom
Upcoming Dates
25 Nov 2025 – Part 1
26 Nov 2025 – Part 2

Time
09:15 – 12:30 GMT (each day)
Price
£300 + VAT
Book Now

[H3] Telephone Skills Open Course

KSL’s Telephone Skills Open Course is ideal for people in customer service roles. Run online via Zoom, the training covers call answering and telephone etiquette, as well as complaint handling and dealing with difficult behaviour over the telephone. The training is split into 2 x 3 hour modules, run over two days.

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Course Availability
Bitesize virtual training via Zoom
Upcoming Dates
24 Feb 2026 – Part 1
10 Mar 2026 – Part 2

Time
09:15 – 12:30 GMT (each day)
Price
£300 + VAT
Book Now

[H3] Why Book With Us?
Reputable training provider
KSL Training are listed on the ‘Buy with Confidence’ Trading Standards website for peace of mind. In addition, we are a top-rated training service provider on Google with a 4.9/5.0 score. As well as our impressive client feedback, there are more compelling reasons to choose KSL as your training provider.
Experienced trainers
Our experienced, professionally qualified training consultants ensure that our training achieves the desired learning outcome.
Discounted rates for charities
We offer special rates on our open courses for charities and not-for-profit organisations. Contact us for more information.
Online training
Avoid the hassle of rush-hour travel to a training venue. All our open courses are run online over Zoom by an expert facilitator.
Small class sizes
Our virtual classes are kept small at just 6 to 10 participants (maximum), to ensure everyone can get involved and enjoys the session.
[H2] Testimonials from our open courses

My first line management course, I feel a lot more empowered now.

Sharon Sibley

, The Dispute Service

Sharon is an amazing tutor and made us all feel at ease. I have learned so much from this course and will stay with me for years. Thank you.

Lyndsey Wroe

, Diocese of Manchester

Neil was able to select examples from the group to work on as case studies which made it all feel very real and gave me some concrete ideas to put into practice.

Cara Moore

, Crisis Group

Very friendly enrichment program to help not just telephone communication but also have a better communication in general.

Shahril Shah

, TrustQuay/Quantios

Incredible – actionable and brilliant exercises to really cement the content. Will definitely be recommending this to my colleagues!

Caroline Koelln

, Vervaunt

Chris’s enthusiasm helped ease any anxieties with going on camera and contributing to team efforts and his knowledge is second to none!

Callum Connell

, No Sheet Music

[H3] CONTACT US TODAY

Send us an email and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.

HomeServicesCoaching services

[H1] Our Coaching Services
Welcome to the KSL Coaching Hub where you can find the best UK coaching programme to suit your needs and aspirations. Click a button below to find out more about our different coaching packages. Book a call with our Coaching Advisor to discuss your bespoke coaching needs.

Career coaching

Executive coaching

Leadership coaching

Bespoke coaching

[H3] How the Coaching Service Works

1
Already know what you need?
Click on the coaching service which fits your needs. (See options above).
Or
Unsure what you need?
Book a free call to discuss your goals and help you choose the right coaching option.

2  Select the best package for you

3  Complete the coaching questionnaire

4  Make your payment securely online

5  We’ll be in touch to setup your first coaching session

6  Attend your first coaching session

7  Schedule the next coaching sessions with your coach

[H3] Have Questions?

Book your free call with our coaching advisor.
We’ll discuss your goals and the best way to achieve them.
Book a call

[H3] Frequently Asked Questions
[H4] What exactly is coaching?

Coaching is a transparent developmental conversation between a Client and a Coach that helps the Client achieve their specific personal or professional goals. It focuses on helping the Client learn and develop insights and skills, rather than being directly taught.
The Coach asks questions and reflects what they are hearing or observing from the Client during their conversation to help self-discovery, identify solutions and achieve their desired goals and outcomes.

[H4] What can coaching help with?

Coaching can help with a wide range of personal and professional development that can include, but are not limited to:
Building personal confidence, assertiveness, limiting beliefs and self esteem
Career progression and development
Leadership development around guiding, motivating and inspiring others
Identifying and pursuing life goals and purpose
Performance improvements in current role to achieve goals and targets
Building strong relationships, reducing conflict and navigating challenging work environments
Skills development such as time management, selling or influencing skills
Personal wellbeing, managing stress and anxiety
Executive decision making

[H4] What happens during a coaching session?

At your initial coaching session, the first 30 to 45 minutes will be focused on you and your Coach getting to know each other and how you will work together, i.e.
What is it you want to achieve during your coaching and why, i.e. your goals.
Where you want to be by the end of the coaching programme, i.e. your future aspirations
How you will work together, such as confidentiality and transparency.
When you would like to schedule subsequent booked coaching sessions.
Who is responsible for what, so that expectations of each other are clarified and a clear coaching programme is mapped out that will meet your needs.
The subsequent 75 to 90 minutes will be spent commencing the agreed coaching programme.

[H4] Is coaching confidential?

Confidentiality is vital, what you discuss with your Coach remains totally confidential between you both. In very rare situations, where your Coach believes you or others are at serious risk of harm, or where they are required to testify in a court of law, they may have to disclose confidential information.
Our Coach has a duty of care, so they will discuss with you any concern they may have for yours or others safety and agree the best way for this information to be shared with the relevant people.
Any questions you have can be discussed with your Coach. You will have the opportunity to discuss the confidentiality agreement at your first coaching session.

[H4] Who will my coach be?

You will have the opportunity to select the best Coach for you based on your needs, personality and timeframes. We have already pre-selected those coaches who have the expertise to support your specific coaching needs. Contact us to help support your choice.

[H4] When and where will the coaching take place?

You and your Coach will schedule a mutually convenient time for your coaching sessions, Monday to Friday between 9:00 to 17:00 UK time.
You will meet online, usually via Zoom or Teams.
If you wish to meet in person, contact us before booking. This may be possible to arrange dependent upon Coach geography, availability, sourcing of a suitable venue and additional costs.

[H4] What if I need to change my coaching session?

Contact your Coach directly explaining the reason for the change. They will respond as quickly as they can.
In the case of an emergency our Coach will support you and review whether this session can be changed without any cost being incurred. However, this cannot be guaranteed.
With at least 2 weeks’ notice your Coach will reschedule your coaching session without incurring a cost and find a mutually convenient time at the earliest opportunity.
With less than 2 weeks’ notice your Coach will reschedule your coaching session which may incur an additional cost. They will then find a mutually convenient time at the earliest opportunity.

Have questions?
Get in touch with us
Our friendly team will be happy to answer any questions.
Book a callEmail usCall us +44 (0) 1635 890450

[H3] CONTACT US TODAY

Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.
If you prefer, you can email us your enquiry.

HomeServicesTeam building

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[H1] Team Building
At KSL Training, our unique corporate team building workshops are tailored to your needs. Each workshop offers unique insights into your team’s strengths in a fun and rewarding environment. We specialise in the use of team psychometrics, such as MBTI and Belbin.
Also, as an SHL partner, we offer the SHL OPQ32 Personality Questionnaire to highlight leadership, reporting styles and team strengths.
These tools are then combined with a fun indoor or outdoor team exercise or activity. This approach identifies the specific strengths and development needs of individual team members, such as their leadership and interpersonal skills. As a result, we ensure long term business improvements can be sustained.

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[H2] MBTI Team Building
We offer team building events utilising the online MBTI Myers Briggs Type Indicator Questionnaire, to provide insights into the way in which each person communicates and makes decisions.
More info

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[H2] Belbin Team Roles
Using the online Belbin Team Roles Questionnaire, we facilitate a range of team exercises. These activities enable the team to become more aware of their strengths and weaknesses.
More info

[H3] CONTACT US TODAY

Complete our contact form and we’ll be in touch shortly, or phone between 9:00 and 17:00 Monday to Friday.
If you prefer, you can email us your enquiry.