Semantic Coherence: Andromeda PC Gaming Ltd – Signal Evidence & AI Readability

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[H2] Customer Reviews for Andromeda PC Gaming
Read customer reviews for Andromeda PC Gaming, including feedback on gaming PCs, refurbished systems, custom build requests, repairs, upgrades and customer support.
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[H1] NEW GAMING COMPUTERS
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[H3] Andromeda Nebula Ryzen 7 9800X3D RTX 5080 32GB DDR5 4K Gaming PC
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[H2] New computers starting at just £379, with windows included and 24 months warranty
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[H2] All new gaming computers come with 24-month warranty. We serve Bristol, Bath, Weston Super Mare, Bridgwater, Wells and across the United Kingdom, Offering PCs for all requirements and budgets.
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[H1] WARRANTY
3 YEAR WARRANTY ON ALL NEW HARDWARE
[H2] Andromeda PC Gaming Warranty
All warranty is provided by Andromeda PC Gaming and is in addition to your statutory consumer rights.
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[H4] New Pre-Built PCs (Brand New Systems)
36 Month Warranty
Months 1–12: Parts & Labour
Months 13–36: Labour Only (parts are chargeable)
Delivery for warranty repairs (New PCs):
Months 1–24: Collection + return delivery included only if you have kept and use the original exterior box + internal protective packaging.
Months 25–36: Return to base (you arrange return to us).
If original packaging isn’t kept during Months 1–24, the warranty becomes return to base (or packaging costs may apply if we can supply replacements).
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[H4] Refurbished PCs (Refurbished / Used Hardware)
12 Month Warranty (minimum)
Months 1–6: Parts & Labour
Months 7–12: Labour Only (parts are chargeable)
Refurbished build standard: Refurbished systems are built in our lab and stress-tested/benchmarked.
Power supply: Refurbished gaming PCs include a brand-new PSU, excluding part-exchanged systems.
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[H4] New Parts fitted into Refurbished PCs
24 Month Warranty on those new components
Months 1–12: Parts & Labour
Months 13–24: Labour Only (parts are chargeable)
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[H3] What’s Covered
Hardware faults under normal use. We will repair the system or replace faulty parts (equivalent or better if unavailable).
Confirmed hardware faults under normal use (see “What is a hardware fault?” below)
Abnormally low gaming performance caused by a fault or misconfiguration (we’ll test and verify)
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[H3] What’s Not Covered
Software issues, data loss, accidental/liquid damage, misuse/neglect, improper cleaning, third-party parts installed after purchase, incorrect hardware installation/removal, wear & tear, pests/vermin, or tampering/modification.
Overclocking the CPU or GPU voids all warranty.
All returns must be securely packaged — transit damage is not covered.
“Lower than expected FPS” caused by game settings, resolution, patches, drivers, Windows settings, background apps, thermals from dust build-up, or third-party software
Comparisons to benchmarks using different settings (DLSS/FSR/XeSS modes, RT on/off, different presets, different maps/scenes, different driver versions)
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[H2] Frequently asked questions
Warranty FAQ Detailed
[H3] 1) What does “Parts & Labour” mean?
Parts: The replacement component(s) needed to fix a confirmed hardware fault.Labour: Diagnostics, repair work, fitting/replacement, testing, and verification
[H3] 2) What does “Labour Only” mean?
During labour-only periods, we still:Diagnose the faultCarry out the repair workFit parts if neededBut:Replacement parts are chargeable if required to complete the repair.
[H3] 3) How does the 36-month warranty work for New PCs?
Months 1–12: If a part fails under normal use, parts and labour are covered.Months 13–36: Labour is covered, but any required replacement parts are chargeable.
[H3] 4) What does “collection and return delivery included” mean (New PCs)?
For New PCs in Months 1–24, we can arrange courier collection and return only if the customer has:The original outer shipping box, andThe original internal protective packaging (foam/inserts)This is to ensure the system can be transported safely.
[H3] 5) What if the customer doesn’t have the original packaging?
During Months 1–24 (New PCs): the claim becomes return to base, or we may offer replacement packaging at cost (if available).During Months 25–36 (New PCs): it is return to base regardless.
[H3] 6) What is “return to base”?
“Return to base” means the customer is responsible for returning the PC to Andromeda PC Gaming for assessment/repair. We’ll then advise the next steps for returning it back after repair.
[H3] 7) Are software issues covered?
No — warranty covers hardware faults only. Software issues are not covered (Windows, drivers, applications, viruses/malware, third-party software conflicts), but we may offer limited software support at our discretion.
[H3] 8) Do you cover loss of data?
No. Customers should back up important files before returning a system. We are not responsible for data loss.
[H3] 9) What happens if a part needs supplier/manufacturer inspection?
If we confirm the fault may require supplier/manufacturer approval:The component may be sent for inspectionIf approved, it will be replaced under the supplier/manufacturer processIf rejected (e.g., physical damage/tampering), the part may be returned unrepaired and costs may apply
[H3] 10) When can a warranty claim be rejected?
Claims may be rejected if we find evidence of:Tampering/modification/unauthorised repairIncorrect installation/removal of componentsDamage from misuse, neglect, improper maintenance, or improper cleaningThird-party parts installed after purchase that caused or contributed to the faultPhysical/liquid/impact damagePest/vermin/pet damageOperation outside normal conditions
[H3] 11) Does overclocking void the warranty?
Yes. Overclocking CPU or GPU voids the warranty.
[H3] 12) Is shipping damage covered?
No. Transit damage is not covered. Customers must ensure the system is packaged securely. This is why we require original packaging for collection/return eligibility (New PCs Months 1–24).
[H3] 13) What about refurbished PCs and PSUs?
Refurbished gaming PCs include a brand-new power supply to ensure reliable power delivery
[H3] 14) What do I need to start a warranty claim?
Order details (name/order number)Fault description and when it occursPhotos/videos if relevant (e.g., boot errors, physical issues)Any troubleshooting already done
[H3] 15) What is a “Hardware Fault”?
A hardware fault is a component or part of the PC not operating as intended under normal use, where the issue can be reproduced and verified through diagnostics or testing.Graphics Card (GPU) examples of a hardware fault include:Repeated crashes or black screens under load that persist after driver reinstall and standard checksVisual artefacts (coloured blocks/lines), corruption, or driver timeouts during normal gamingA GPU fan not spinning, abnormal overheating caused by a faulty fan/cooler, or the card failing to boost/operate normally due to a confirmed defectThe GPU not being detected correctly in BIOS/Windows despite correct installation and standard troubleshootingNot usually classed as a hardware fault on its own:FPS being lower than a YouTube benchmark using different settings or driversPerformance changes caused by game updates/patchesSoftware issues (Windows, drivers, apps, malware)Cosmetic wear, dust build-up, or damage from misuse/cleaning/third-party partsIf you report a possible fault, we’ll guide you through quick checks and then verify the issue in our workshop if needed.
[H3] 16) “Lower than Expected Performance in Games” (How we handle it)
We take performance concerns seriously — but FPS varies depending on game patches, settings, resolution, drivers, background apps, and optimisation.If you believe your PC is performing lower than expected:We’ll ask for your game name, resolution, graphics preset, and whether DLSS/FSR/XeSS and Ray Tracing are enabled.We may request a quick screenshot of in-game settings, plus a basic benchmark result (e.g., a standard GPU/CPU benchmark).We will compare your results against an expected performance range for your exact spec using matching settings.If performance is low due to a fault or configuration issue, we’ll fix it under warranty where applicable (e.g., driver issue, incorrect BIOS settings, thermal throttling caused by a failed fan, unstable hardware).If the system is operating normally and results fall within a reasonable range, it will not be treated as a hardware fault. In this case, we can still help with recommended settings and optimisation guidance (limited software support).
[H3] 17) What does original packaging mean?
For New PCs, we provide collection and return delivery in Months 1–24 only if the customer has kept and uses the original packaging.Original packaging means:The original outer shipping box, andThe original internal protective packaging (foam/inserts)From Months 25–36, warranty is return to base (the customer returns the PC to us).If original packaging isn’t available during Months 1–24, the claim becomes return to base, or replacement packaging costs may apply if we can supply it.
[H3] 18) Resale & Third-Party Warranty Claims
Warranty coverage provided by Andromeda PC Gaming is non-transferable and applies only to the original purchaser.Warranty claims must be made directly by the original purchaser, and we reserve the right to request:Proof of purchaseMatching name and contact detailsWe will not accept warranty claims:From any third partyFrom resellers acting on behalf of a third partyWhere ownership of the product has been transferredIf a product has been resold or transferred, the warranty is void and no claims will be honoured, regardless of who submits the claim.We reserve the right to refuse any warranty claim where we reasonably believe the claim is being made on behalf of a third party following resale or transfer of ownership.This applies to all products, including new, refurbished, and bundled systems.This policy does not affect your statutory rights under UK consumer law.

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