Information Density: Direct Energy – Signal Evidence & AI Readability

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Energy plans that fit your space and your pace

Choose from flexible plans that can fit any home, apartment or electricity need. Whether you're working, relaxing or entertaining, we’ve got you covered!

[IMG: Energy plans that fit your space and your pace]

[IMG: Energy plans that fit your space and your pace]

[IMG: Energy plans that fit your space and your pace]

Electricity

Natural gas

Home protection

Vivint smart home

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[H4] "Very transparent company. The price I received was good. Never a problem with electricity."
-Wilma C.

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[H4] "36 months rate lock has been HUGE savings. Service has been reliable with no problems during first year."
-Haybert L.

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[H4] "I love my electric company. Friendly employees and I have had the same service for 11 years."
-Jabin E.

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[H2] Why Direct Energy?
With Direct Energy, you’ll get a straightforward approach to energy and home services. Through every step of your journey, we’re here with energy choices that put you in control.

[H4] Energy that’s all about you
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When it comes to energy, we make it easy to choose from plans with flexible term lengths, renewable options and more. Ready to meet your energy match? We’ll point you in the right direction.

[H4] Clear communications
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Count on Direct Energy to reach out with communications laser-focused on you. Need help? Just give us a call or chat with us online.

[H4] Smart tools you’ll want to use
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Stay hands-on and in the know with the Direct Energy app and online account manager. Keep tabs on usage, pay bills and more. You can even renew your plan and transfer service yourself.

[H4] Your partner in power
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Go with Direct Energy for stability and support you can count on. We’ve powered markets across North America for decades. And we’re ready to take the future of home energy to exciting new places.

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Enter your ZIP code to view available energy plans

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Compare plans to find one that matches your needs

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Complete the signup process in minutes

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[IMG: Happy couple looking at phone]

[IMG: Happy couple looking at phone]

Protect your whole home and your peace of mind with smart home security solutions from Vivint. Eligible Direct Energy customers receive exclusive savings when they sign up for a new Vivint system.

View smart home offers

[H3] Tips on taking care of everyone under your roof
The following are some of the most popular articles people find most helpful in our Learning Center. Our goal is to help you become as educated as possible regarding energy, so you get the most value out of our partnership.

Discover the power of choice in a deregulated energy market. Enjoy competitive pricing, flexibility and products tailored to your needs.

Read article

Stay cool, save energy! Discover smart thermostat settings, efficient AC use and home energy improvements for a comfortable, cost-effective summer.

Read article

Discover how to find the best electricity supplier for your home, budget and lifestyle.

Read article

Learn about fixed-rate electricity and natural gas plans that offer price security in a volatile energy market.

Read article

Explore how solar incentives make renewable energy affordable and profitable for Americans.

Read article

Unlock the secrets of your energy bill! Learn to estimate costs, understand rates, and navigate charges for better budgeting.

Read article

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Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us

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Power your business with smarter energy solutions

Discover energy plans designed to fit your business needs.

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[IMG: Power your business with smarter energy solutions]

[IMG: Power your business with smarter energy solutions]

Your business is not just a job but part of your identity. As a small business owner, you have enough to deal with without worrying about how you'll power your business. Turn to Direct Energy for affordable electricity plans tailored to your needs. Let us power your small business so that you can return to doing what you do best: taking care of your customers.
Looking for large-business electricity? Explore our custom solutions.

[H2] What size business do you have?

We proudly offer electricity plans for businesses in Texas and electricity and natural gas plans for businesses in the Northeast and Midwest regions.

[IMG: Direct Energy US Gas map]

[IMG: Direct Energy US Gas map]

[IMG: Direct Energy US Gas map]

[H2] Learn more about energy choice

Unlock savings on your heating bill by smartly navigating natural gas deregulation. Discover how to choose the right supplier for you.

Read article

Learn how Texas' deregulated electricity market sparks innovation, boosts green energy, and empowers consumer choice. Explore the benefits!

Read article

Discover how to find the best electricity supplier for your home, budget and lifestyle.

Read article

Learn about fixed-rate electricity and natural gas plans that offer price security in a volatile energy market.

Read article

Unlock the secrets of your energy bill! Learn to estimate costs, understand rates, and navigate charges for better budgeting.

Read article

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[H2] Frequently asked questions

Show all answers

Texas customers
You can pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Direct Energy LP online account management tool, through the Direct Energy LP automated phone system or by speaking with one of our customer care representatives.
Pay your bill by mail
Send a check with the relevant account information to:
Direct Energy
P.O. Box 660896
Dallas, TX 75266-0475
Pay your bill over the phone
Please call 1-833-480-7839. Customer care agents are available from 7:00am – 7:00pm CST, Monday through Friday.
Pay your bill in person
Direct Energy LP offers hundreds of payment locations across Texas. Please visit directenergy.com/payinperson to find a convenient payment location near you.
Pay your bill through your bank
If you have set up bill payments through your bank or other financial institution, please update the payee to Direct Energy at the address listed above.
Online bill pay and automatic payments
Make quick and secure monthly payments — or set up automatic payments — via your Direct Energy online account (using the steps above) from either your checking account or a Visa, Mastercard, American Express or Discover credit card.
Quick Pay
Make an online payment without logging in to your account at directenergy.com/quickpay.
Customers outside of Texas
Please contact your local utility for billing information.

Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business:
Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities.
Critical Load Industrial Customer: An industrial customer for whom an interruption or suspension of electric service would create a dangerous or life-threatening condition on the retail customer's premises.
You can apply for the applicable designation, which affords certain protections. Please contact Direct Energy for more information. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU:
CenterPoint Energy
Oncor
AEP Texas
Texas-New Mexico Power
Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.

At Direct Energy, we use our expertise in the energy marketplace to provide straightforward guidance related to your electricity, gas and other energy needs. In addition, with a dedicated team of sales professionals and an in-house customer relations team, you will receive personalized support, from your initial contact with us and throughout the term of your contract.

We provide energy supply to businesses of all types, including government entities, schools, commercial real estate, healthcare, manufacturers, retail, and food and beverage.

To determine whether you're a small business, we use a general building size guideline of 10,000 square feet or less. We generally classify large businesses or enterprises as those that have a building size of more than 10,000 square feet.
If you're a small business owner, Direct Energy provides energy plans to meet your needs.
Our sister company, NRG, provides energy solutions for large businesses and enterprises.

No. There is no need for any physical modifications to your facility or meter to receive electricity/natural gas supply from us. Delivery of your electricity/natural gas will continue through the same transmission and distribution system owned and operated by your local utility.

You should not lose service if you switch to service with us from your utility or another supplier. Direct Energy Business works closely with your local utility or supplier to coordinate the date you begin service with us and when service ends with your utility or supplier. This ensures that you have no disruption in service as you move from one service provider to another.

For businesses with facilities that are sized 10,000 square feet or less: Click here to fill out our custom quote form. You can also contact us at 1-833-480-7839 for Texas customers or 1-800-826-8203 for Northeast and Midwest customers.
For businesses with facilities sized more than 10,000 square feet: our sister company, NRG, provides solutions for large businesses and enterprises. Contact NRG at 1-800-826-8203 or click here.

Texas business customers: log in to your online account here.
Northeast and Midwest business customers: log in to your online account here.

Have a question about a plan or need help placing an order?
[H4] Midwest and Northeast region: 1-888-782-6888
Hours: 8 a.m. - 5 p.m. ET (Mon-Fri)
[H4] Texas: 1-833-480-7839
Hours: 7 a.m. - 7 p.m. CT (Mon-Fri)

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Power your facilities with smarter energy solutions

Get control, flexibility and expert support designed for a dynamic energy landscape.

Learn more

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[IMG: Power your facilities with smarter energy solutions]

[IMG: Power your facilities with smarter energy solutions]

Direct Energy offers a wide array of energy products for large businesses, all backed by the industry-leading expertise, resources and innovation of NRG, our parent company. This collaboration provides a robust portfolio of customizable, market-specific solutions tailored specifically for commercial and industrial (C&I) enterprises.

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[IMG: Direct Energy and nrg logo lockup]

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[H3] Choices for every enterprise
Shopping for small-business electricity? We can help there, too.

[H3] Our integrated product suite delivers future-ready energy strategies tailored to your operations:

[H4] Electricity
Reliable, cost-effective solutions customized to your risk profile and operational needs.

[H4] Natural Gas
Flexible pricing and strategies that provide stability and budget control.

[H4] Load Management
Turn usage reduction into cost savings and incentives—without disrupting your operations.

[H4] Sustainability
Practical, scalable solutions to reduce your carbon footprint that fit your journey, stage, and strategy.

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Facility size exceeding 10,000 square feet is the Direct Energy benchmark for large business. But because every large business is different, our experts work with you to tailor solutions for specific needs and market forces. From customized supply plans to smart demand-side strategies, our experts can help you manage costs, adapt to changes and mitigate risks.

Our experts are ready to support you and help you take control of your energy needs today!

Texas customers: Call us at 1-800-826-8203
Northeast and Midwest customers: 1-888-782-6888

Learn about large business solutions

[H3] Why choose Direct Energy for your large business?
Smarter energy strategies to help you control usage, manage costs, and navigate market changes with confidence
Tailored, flexible plans built around your unique operational goals and evolving business needs
Sustainability-driven solutions that align with your values while delivering performance and long-term value

Direct Energy is proud to offer electricity plans for large businesses in Texas and electricity and natural gas for large businesses in the Northeast and Midwest regions.
600,000 business sites served
50 states + Canada
97TWh of power provided
1,767MMDth of natural gas delivered

[H2] Frequently asked questions

Show all answers

At Direct Energy, we use our expertise in the energy marketplace to provide straightforward guidance related to your electricity, gas and other energy needs. In addition, with a dedicated team of sales professionals and an in-house customer relations team, you will receive personalized support, from your initial contact with us and throughout the term of your contract.

We provide energy supply to businesses of all types, including government entities, schools, commercial real estate, healthcare, manufacturers, retail, and food and beverage.

To determine whether you're a small business, we use a general building size guideline of 10,000 square feet or less. We generally classify large businesses or enterprises as those that have a building size of more than 10,000 square feet.
If you're a small business owner, Direct Energy provides energy plans to meet your needs.
Our sister company, NRG, provides energy solutions for large businesses and enterprises.

No. There is no need for any physical modifications to your facility or meter to receive electricity/natural gas supply from us. Delivery of your electricity/natural gas will continue through the same transmission and distribution system owned and operated by your local utility.

You should not lose service if you switch to service with us from your utility or another supplier. Direct Energy Business works closely with your local utility or supplier to coordinate the date you begin service with us and when service ends with your utility or supplier. This ensures that you have no disruption in service as you move from one service provider to another.

For businesses with facilities that are sized 10,000 square feet or less: contact us at 1-888-782-2558 for Texas customers or 1-888-782-6888 for Northeast and Midwest customers.
For businesses with facilities sized more than 10,000 square feet: our sister company, NRG, provides solutions for large businesses and enterprises. Contact NRG at 1-800-826-8203.

[H3] Contact our experts today to discuss a solution that’s right for your large business.

[H4] Learn about business solutions
Texas customers: Call us at 1-800-826-8203
Northeast and Midwest customers: 1-888-782-6888

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Create a safer, smarter home with Vivint Smart Home® solutions

Protect your whole home and your peace of mind with smart home security solutions from Vivint. Eligible Direct Energy customers can take advantage of exclusive savings on a new Vivint system.

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[IMG: Create a safer, smarter home with Vivint Smart Home® solutions]

[IMG: Create a safer, smarter home with Vivint Smart Home® solutions]

That's why we collaborate with industry leaders like Vivint to provide a whole-home solution that includes all-in-one home security and advanced automation.

As a valued Direct Energy customer, you'll:

Receive a free Vivint Doorbell Camera Pro (a $249 value) when you choose Vivint for your home security needs
Experience the power of Vivint's exclusive technology and 24/7 monitoring and support
Get free installation

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[H2] Better protection starts with Vivint
[H4] Sign up for Vivint today and take advantage of:

[IMG: Vivint SmartHub near happy couple looking at phone]

[IMG: Vivint SmartHub near happy couple looking at phone]

[IMG: Vivint SmartHub near happy couple looking at phone]

[H3] One connected system
Say hello to a user-friendly home security system that you can easily use. All security and automation products like locks, cameras, lighting and thermostats connect to a single platform that can be controlled from the Vivint app or hub. They seamlessly integrate with smart voice assistants like Amazon Alexa and Google Assistant. Controlling your security system and connected devices through voice commands adds convenience to your daily routine.

[IMG: Vivint rep assisting homeowner with install]

[IMG: Vivint rep assisting homeowner with install]

[IMG: Vivint rep assisting homeowner with install]

[H3] A custom-built system unique to your home
Enjoy a smart security system with home automation features that empower you to monitor your home, answer the door, and adjust lighting and temperature settings from anywhere. Vivint's team of experts will help you customize a smart home that's perfect for you.

[IMG: Vivint service truck in front of home]

[IMG: Vivint service truck in front of home]

[IMG: Vivint service truck in front of home]

[H3] Free installation by experts
Sit back and relax as Vivint's experts handle it all. From cameras to smart locks and sensors, they'll set up a system and show you how to use it.

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[IMG: Vivint rep standing outside sunset]

[IMG: Vivint rep standing outside sunset]

[H3] 24/7 monitoring and support
Benefit from more innovative security empowered by exceptional support. Vivint monitoring specialists are always available to respond promptly in an emergency, day or night.

Valid for eligible Direct Energy customers only.

Offer and free Vivint Doorbell Camera Pro incentive are provided by Vivint, Inc. Offer valid for Direct Energy electricity customers.
*Offer Details
Qualifying system purchase requires minimum $599.99 equipment purchase, professional installation and applicable services agreement. Click here for monthly service plan prices. DIY system purchases and reactivations of previously-installed systems not eligible for offer. Offer not available in all states or provinces. Equipment purchase may be financed separately subject to an agreement with one of Vivint's third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. Taxes and local permit fees may apply. New Vivint Customers only.
Third-Party Financing Options Available
Financing eligibility and terms subject to credit approval by one of Vivint's third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront.
Vivint Systems & Services
System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.

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Contact us for help

We're here to help with anything you need. Based on your location selection, you can find contact information, frequently asked questions, and more below.

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[IMG: Contact us for help]

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[H2] Want to talk to a live human?
To see contact information for your area, please choose your location from the state selection above.

If you're a residential energy customer, fill out and submit the form below and we will be in touch. For business customer inquiries, please use the contact information above to reach out to our customer support team.

Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us

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Download the Direct Energy app today

Monitor your energy usage, pay your bill, earn referral rewards and more — all at your fingertips.

[IMG: Download the Direct Energy app today]

[IMG: Download the Direct Energy app today]

[IMG: Download the Direct Energy app today]

[H2] Explore our key features

[H4] Take control of your energy usage
View monthly or yearly usage and compare it to the previous period in just a few taps.

[H4] Refer a friend and get rewarded
When a friend you referred joins Direct Energy, you both earn rewards!

[H4] Renewing your plan is hassle-free
Select a recommended offer in just a few steps.

[H4] Designed with you in mind
The user-friendly interface makes it easier for you to navigate and find exactly what you need.

[H4] Get more out of your home
Because you're a part of the Direct Energy family, you may be eligible for exclusive offers that can save you time and money.

[H4] Easy, quick and secure access
Keeping track of paper documents can be a hassle! With our app, you can easily find information about your plan, account and more in just a few taps.

[H2] Download for Apple and Android

[IMG: Direct Energy app store download]

[IMG: Direct Energy app store download]

[IMG: Direct Energy app store download]

[H4] App Store
Download or update your Direct Energy mobile app from the App Store.

[IMG: Direct Energy Google play store download]

[IMG: Direct Energy Google play store download]

[IMG: Direct Energy Google play store download]

[H4] Google Play
Download or update your Direct Energy mobile app from Google Play.

[H2] Frequently asked questions

Show all answers

Yes, the Direct Energy mobile app is absolutely free to use and download.

Simply search "Direct Energy" in the App Store or Google Play to download.

The Direct Energy mobile app makes managing your Direct Energy account easier than ever. You can stay on top of your energy usage, access plan information and documents, earn rewards by referring your friends, contact us and more.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.

Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us