Semantic Coherence: Georgia Power – Signal Evidence & AI Readability

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3 Tips to Keep Your A/C Air Inside
With so much of your energy going toward staying comfortable in your home, make sure that you keep that conditioned air inside your home!

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Insulate your attic
Proper attic insulation will keep the outside air from getting in, and your A/C air from getting out.

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Seal windows and doors
Sealing windows and doors reduces drafts, helps to lower you bill, and will keep you more comfortable during the hottest and coldest months of the year.
Bonus: Investing in energy-efficient windows can reduce heat loss in the winter and heat gain in the summer.

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Check your air ducts for leaks
Sealing and insulating ducts may improve the efficiency of your heating and cooling system by 20 percent or more.

View More Tips

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Featured Resources

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Billing & Payments

About Billing and Payments

Get payment assistance
Understand your bill
Where can I find an Authorized Payment Location?
Why was my bill so high?
How do I create an Online Profile?

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My Energy Usage

About Energy Usage

How can I view My Power Usage?
Why has my energy usage increased?
How can I lower my energy usage?

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Outage Resources

About Outages

Report an Outage
How do I report an outdoor light outage?
What is Georgia Power’s restoration process?
What are the common reasons for outages?

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Electrical Safety

About Power Line Safety

What is a downed power line?
How to report a downed power line?
Can you drive over a downed power line?

[IMG: Vogtle Units 3&4 at Sunset]

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Future of Energy
We know that making smart investments today, prepares us to meet our customers’ needs tomorrow.
Grid Reliability
Plant Vogtle
Energy Education

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What We Do
Every year, our company, employees and retirees renew our commitment to empower our communities and their residents.
Community Involvement
Environmental Efforts
Our Restoration Process
Lakes, Parks & Recreation

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Who We Are
From our line crews and customer service reps, to our engineers and truck drivers - our people is at the heart of what we do.
Our People & Culture
Leadership
Facts & Figures

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New stipulated agreement offers $285M in annual savings for Georgia Power customers
New filings with Georgia Public Service Commission propose overall decrease in rates beginning in June.

Learn More

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New stipulated agreement offers $285M in annual savings for Georgia Power customers
New filings with Georgia Public Service Commission propose overall decrease in rates beginning in June.

Learn More

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[H1] Outage & Storm Center
Safety Is Our First Priority

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Are you currently experiencing an outage?

Report an Outage

View Outage Map

Check Outage Status

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What to do if you see a damaged or downed power line?

NEVER go near downed power lines.
Please call us at 1-888-891-0938 or call 911 to have the line barricaded until it can be repaired.

Warn others to stay away.
Always assume a downed power line is live and life-threatening. Keep children and pets away!
Do not attempt to remove a person or animal caught in power lines. Call 911 for help!
Do not attempt to remove tree limbs or any other object from a downed line.

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Learn about our power restoration process

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Watch the video below

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1. Vital Community Services
Restoring power to community services such as hospitals, emergency and public safety services, and water and sewage stations is always first priority.

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2. Highest Impact
Next, we focus on repairs that return power to the greatest number of customers in the least amount of time.

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3. Smaller lines
Finally, we repair smaller lines until crews get down to individual lines in neighborhoods. We won’t stop until power has been restored to every customer.

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See how we respond to storms

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What does "Assessing Conditions" mean?

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MONITOR
We keep an eye on the forecast and mobilize extra crews in case they are needed.
Our Storm Center monitors changing conditions and is ready to respond to major storms 24/7.

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MOBILIZE
We track damage and identify resources needed for repairs.
Once the storm has passed, skilled damage assessment teams deploy to survey damage, identify the cause of an outage and what’s needed to fix it.

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RESTORE
We won’t stop until all customers are back on.
The Storm Center tracks progress and moves crews to assist in restoration efforts to ensure all customers’ service is restored as quickly and safely as possible.

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Find out how you can protect your home and family

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Make an Emergency Supply Kit
A well-stocked emergency supply kit can mean the difference between an inconvenience and a crisis. View our list of items to have handy in an emergency.

Learn More

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Make an Emergency Plan
Make sure everyone in your family knows the plan in case someone gets separated.
View our checklist of everything your plan should contain.

Learn More

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Important To-Dos
Do you have water? Are the phones fully charged? Gas tank filled?
View our list of important To-Dos to prepare you for any storm.

Learn More

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When we're unable to restore power

An often overlooked but critical point of connection when restoring power is the electric service entrance, the point at or near the power meter where our lines join with your home’s electrical wires. This connection must be repaired by a certified electrician before we can restore power to your home.

When the repair is complete, please call 1-877-749-3931 so that the reconnection of your service can be scheduled.

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Damaged service entrances often look like:

Georgia Power service wires down
Mast pipe bent
Weather head damaged or absent
Service entrance pulled from house (i-bolt, screw knob, wire, or mast pipe)
Meter base pulled from house

We CANNOT repair or restore power to homes with damaged service entrances.

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Secondary Service Entrance Repair Program

If your service entrance is damaged during a major storm, you may be eligible for up to $450 in reimbursement to help offset repair costs.

This program is available to residential customers for their primary-owned residence. It is not available for commercial accounts, multi-family meter centers, rental properties, secondary homes, or other non-primary residences.

The program is activated only following a major storm—defined as an event that affects multiple regions across the state and/or causes widespread outages. It does not apply to routine outages.

To qualify, you must hire a certified electrician to complete the repairs.

Once repairs are complete, please call 1-877-749-3931 to initiate reconnection and request reimbursement.

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Watch our brothers and sisters at Mississippi Power mobilize to lend their support.
Mississippi Power sent crews ahead of Hurricane Idalia to assist us with restoring power to our customers.

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Frequently Asked Questions

What causes an outage?

How do you get the lights on?

What happens after a storm?

Why don't I see your crews?

How to prepare for a hurricane?

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Outages & Restoration FAQs

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How do customers report a power outage?

Thanks to smart technology, Georgia Power typically knows when customers are experiencing an outage. Customers wishing to report an outage my do so through:
Website at GeorgiaPower.com/Outage
Call 888-891-0938
Text “OUT” to 42797
Download the Georgia Power mobile app

Please report any emergencies immediately, including street light outages, downed power lines or low-hanging wires.
Review tips for additional safety precautions.

Review Safety Tips

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How do you prioritize restoring power to customers?

In restoring power to customers, Georgia Power focuses on restores the greatest number of customers in the shortest amount of time, prioritizing hospitals, schools, medical care facilities, and anything related to public health and safety.

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Why are crews not working in the field?

Once the storm passes and conditions are safe, Georgia Power is committed to working safely and as quickly as possible to restore power to customers. Even if you do not see crews in the field, rest assured restoration workers are focused on getting the lights back on for customers. Crews’ activities may include pre-staging ahead of the storm, coming back from an assignment or obtaining on a new one from a distribution center, working on main power lines farther away but related to the outage, and more.

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Where can customers go for more information?

For the latest information, please visit www.GeorgiaPower.com, call 888-891-0938 or follow us on Twitter (@GeorgiaPower).

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Are outside crews being brought in to help with restoration?

Georgia Power has access to additional resources available as part of the Southern Company system, which includes multiple electric and gas companies serving more than 9 million customers nationwide. Additionally, Georgia Power is part of a national mutual assistance network consisting of dozens of utilities from around the country, and the company can tap into reinforcements when needed to restore power to Georgia customers following a storm.

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Storm Safety FAQs

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Is Georgia Power prepared for this storm?

Georgia Power is prepared to respond to outages safely and as quickly as possible for its 2.7 million customers. Just as Georgia Power is prepared for severe weather, the company wants customers to be prepared too. High winds and heavy precipitation from storms can cause destruction in the community, including damage to the energy grid causing power outages. Together with state and community partners, Georgia Power is ready to respond and help the community get back to normal.

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What is the company encouraging customers to do?

Above all else, safety is the top priority. Georgia Power encourages customers to have an emergency plan that helps their families stay safe and as ready as possible in storms. Visit GeorgiaPower.com/storm for checklists on what to do before, during and after a storm. Get advice on building an emergency supply kit, getting personalized outage alerts, reporting and checking on the status of outages, accessing useful safety tips and information, and more.

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Does Georgia Power repair my storm damaged meter box?

If your meter box is damaged by weather or by any kind of accident, repair is the customer's responsibility. Georgia Power cannot, by regulation, connect power to a damaged meter box. If your meter box (or the pole on top of it) is damaged, a professional electrician must repair it to code before we're allowed to restore your service.

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Local, State and Federal Resources
Emergency resources are available to help you plan for, and recover from, disasters.
American Red Cross
Georgia Emergency Management Agency (GEMA)
National Hurricane Center
National Oceanographic and Atmospheric (NOAA)
National Weather Service

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Outage Resources
If you’re currently experiencing an outage, know that we’re working to fix it. We’re sorry for the inconvenience.
Report an Outage
View Outage Map
Check Outage Status
Report Damaged or Downed Line

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Make an Emergency Supply Kit

Your kit should contain supplies to get you and your family through three days without electricity or running water.

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A well-stocked emergency supply kit can mean the difference between an inconvenience and a crisis.

Keep your kit in a waterproof container.
Check it yearly to make sure it’s up to date.
Keep a smaller version in your car in case of sudden emergencies.

Download or Print Checklist

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Make an Emergency Plan

Make sure everyone in your family knows the plan in case someone gets separated.

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A good emergency plan should include all of the following items:

A deadline to evacuate.
A duty for each member of the family.
Plans for family pets.
List of local emergency shelters

Meeting places in case your group gets separated.
A destination after you evacuate.
Safe places to keep important items.
Storage plans for boats or recreational vehicles.

Contact information for emergency services.
Contact information for elderly friends, neighbors or family members.
List of relatives to notify.

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Important To-Dos

Check to see that your Emergency Supply Kit is stocked
Make sure Emergency Plan is complete and shared with family members.

Make sure house or business is secured if necessary (windows boarded, entryways fortified with sandbags).
Phones and other devices are fully charged.
Gas tank filled.
Spare tire inflated.
Fill bathtub and spare containers with water.

Adjust inside temperature.
Your inside temperature can be retained for up to 48 hours.
In warm weather, turn your air conditioning down.
During and after the storm, keep doors and windows closed.
Keep freezer doors closed and sealed.
Frozen food will keep up to three days in a well-filled freezer.
Make sure pets have collars or tags.
NOAA weather radio is secured, with extra batteries.

NEVER go near downed power lines.
Please call us at 1-888-891-0938 or call 911 to have the line barricaded until it can be repaired.
Warn others to stay away.
Always assume a downed power line is live and life-threatening. Keep children and pets away!
Do not attempt to remove a person or animal caught in power lines. Call 911 for help!
Do not attempt to remove tree limbs or any other object from a downed line.

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Here for You. No Matter the Conditions.

Winter weather can bring unexpected challenges, but we are committed to keeping you connected, informed, and prepared. We are here supporting Georgia communities—no matter the weather.
Explore outage tools, safety tips, and guidance to help you be ready for any conditions.

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9 Tips to Prepare Your Home for Winter
Stock up on...
Batteries, flashlights and blankets.
Water.
Non-perishable canned goods.
Protein-rich foods like peanut butter and canned meats.
And make sure you...
Keep your phones and medical devices charged.
Check in on pets and loved ones.
Pick up any critical medicine while it's safe to do so.
Keep doors and windows closed to keep the warm in and the cold out.
Drip your faucets to keep your pipes from freezing.

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[IMG: man and daughter warming by a fireplace]

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Look Out For These 4 Dangers

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[IMG: generator]

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[IMG: lineworker removing ice from power lines]

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Fire Hazards

Never leave candles unattended.
Maintain ventilation around fireplaces.
Use space heaters only on level surfaces – away from furniture, curtains, water, children and pets.

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Portable Gas Generators and Deadly Carbon Monoxide Poisoning

Generators produce deadly levels of carbon monoxide very quickly. You cannot smell or see carbon monoxide.
Never use a generator in a small or enclosed space.
If you feel sick, dizzy, or weak while using a generator, find fresh air right away.
If you feel seriously ill, seek medical attention immediately. Inform medical staff you suspect carbon monoxide poisoning.
If you became ill indoors, let the fire department determine when it is safe to re-enter the building.

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Dangerous Roads

Stay off icy roads. Even experienced winter drivers can easily slide off the road without proper winter tires.
Watch out for Georgia Power crews working across the state.  If you must be ou

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[H1] About Outages

Are you currently experiencing an outage?

Report an Outage

View Outage Map

Check Outage Status

Damaged/Downed Wire

Report Street Light

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What causes outages?
An outage is when your lights go off and stay off for more than a few seconds. This can be caused for a variety of reasons, including storms, downed trees, or even a vehicle hitting a power line pole.
Learn more about what can cause outages, and how we work to restore power when they occur.

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Weather
During a storm, falling trees or flying debris can damage lines or and poles, and in the winter, snow and ice can accumulate and weigh down lines and trees.
Never go near a downed line!

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Vegetation
Trees are the most common cause of outages, and anything from a broken limb to a branch simply touching the line can cause a service interruption.

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Wildlife
Animals, particularly squirrels, can damage lines and cause outages, both directly or indirectly.

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Accidents
Outages can occur when anything from vehicles to construction machinery damages our lines, whether they're above or below the ground.
Call 811 before you dig!

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Our restoration process
Our monitoring systems detect outages when they occur, and our restoration teams always work hard to make each outage as brief as possible.

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1. Vital Community Services
Restoring power to community services such as hospitals, emergency and public safety services, and water and sewage stations is always first priority.

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2. Highest Impact
Next, we focus on repairs that return power to the greatest number of customers in the least amount of time.

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3. Smaller lines
Finally, we repair smaller lines until crews get down to individual lines in neighborhoods. We won’t stop until power has been restored to every customer.

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Report a Street Light Outage
Light out on your street? Use our interactive map tool to let us know exactly where the outage is located.

Report Outage

NEVER go near downed power lines.
Please call us at 1-888-891-0938 or call 911 to have the line barricaded until it can be repaired.
Warn others to stay away.
Always assume a downed power line is live and life-threatening. Keep children and pets away!
Do not attempt to remove a person or animal caught in power lines. Call 911 for help!
Do not attempt to remove tree limbs or any other object from a downed line.

Close

Trees

Lightening

Underground Vehicle

Animals

Vehicle

Underground Cut Cable

Snow / Ice

Crane

Unknown

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Trees
Trees are the most common cause of outages, and anything from a broken limb to a branch simply touching the line can cause a service interruption. Find out how Georgia Power handles these types of outages.

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Animals
Did you know that animals – particularly squirrels – can affect your power supply? Learn more about the effects of wildlife on your electricity.

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Snow & Ice
Snow and Ice can easily cause outages, particularly as the accumulation builds and weighs down both lines and trees alike. Find out more about how Georgia Power handles outages during ice and snow.

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Lightning
Dangerous and unpredictable, lightning can cause trees to fall or strike the line, causing an outage. Watch how lightning can affect your power supply.

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Vehicles
From car crashes to a simple bump to a pole, vehicles can easily cause an outage to power supply. Learn more about how this can happen and how Georgia Power identifies and repairs these types of outages.

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Cranes
Cranes are important for construction and repairs, but they can also cause outages by accidentally tearing down or touching power lines. See how Georgia Power works to restore power after this kind of outage.

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Underground Vehicles
Unfortunately, underground cables are susceptible to power outages, particularly when hit by a vehicle. See how Georgia Power equipment protects your home when accidents strike.

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Underground Cut Cable
Underground cables are not immune to power outages, particularly when cut through digging. Find out how to avoid this when digging on your property and how see how Georgia Power protects your home when accidents strike.
Remember: Call 811 before you dig!

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Unknown
Occasionally, Georgia Power is not able to immediately determine the cause of an outage. Learn how Georgia Power restores power when the cause is unknown.

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[H1] Report a Street Light Outage

To find the light location: Enter the address of the outage location in the search bar, click the target icon in the upper right-hand corner of the map to navigate to your location, or zoom in on the map
If the light exists on the map, click it, then click "REPORT STREET LIGHT ISSUE"
If the light does not exist on the map, right-click, or long-press via a mobile device, then click "REPORT MISSING STREETLIGHT ISSUE"
Populate all information on the form
Once complete, click "DONE" in the top-right of the form
Click here for a full-screen map