Information Density: Ageas – Signal Evidence & AI Readability

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[H1] Ageas

[H2] Car insurance

One of the UK's largest car insurers

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Get a quote
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[H2] Home insurance

That's Defaqto Five Star Rated

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Get a quote
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[H2] Van insurance

For peace of mind on the road

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Get a quote
Find out more

[H2] Travel insurance

Get ready for your next adventure

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Log in
Get a quote
Find out more

[H2] Pet insurance

That's got your cat or dog covered

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Existing customers
Find out more

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[H2] Why Choose us?

One of the UK's largest car insurersOver four million customers trust us to protect their cars, homes, and travel
Defaqto 5 Star rated insuranceRated by experts, providing one of the highest levels of cover in the market for your car, home and travel1
24/7 UK emergency claims helplineWe’re here for you at any time, day or night
Committed to Excellent Customer ServiceServiceMark accredited by the Institute of Customer Service for consistently achieving the highest standards of customer experience2
Manage your policy online 24/7 Quick and easy, plus there's no admin fee to make a change via your online account.

Explore Car insurance
Explore Home insurance

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[H4] WE’RE AWARD WINNING

We won Personal Lines Insurer of the Year award at the British Insurance Awards 2025.

View all our awards

[H2] Manage your policy securely online 24/7

[H5] Simple and straightforward
Putting you in control, it's the quickest and easiest way to manage your car, van and home policy when it suits you.
Make changes to your policy with no admin fee3
Review and complete your policy renewal
Make outstanding payments on your policy
View and upload documents all in one place.
3 Please note: Van customers can't make changes or cancel online.
[H6] Make the most of your policy and log in today!

[H4] Have a pet or travel policy?

[H6] Pet
Visit our Help section for more information about your policy and pet helplines.
[H6] Travel
Visit our Travel Online Account to manage your policy, view documents and make a claim.

Log in to my account

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[H4] Driving electric?

Power up with our Defaqto 5 Star rated car insurance suitable for electric cars. With the extra cover you’ll need including battery, cable, charger, and liability cover.

EV Car Insurance

[H4] We're here to support you
Find information in our Help and Support section or chat with our Virtual Assistant for online help or to talk to our support teams. We’re here for you.Help and support   Chat to our Virtual Assistant

[H2] SOLVED HUB: TAKING CARE OF WHAT MATTERS TO YOU

Want to make life that little bit easier? Get tips, explainers and guides covering your car, home, insurance, driving and more.

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Your car

27 May 2026
[H3]

What to do if your car is stolen

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Your home

13 April 2026
[H3]

How much does buildings insurance cost?

Your car

27 April 2026
[H3]

Are you a conscientious driver?

View all articles

1 Lower Defaqto Star Rated products options are available for our Car and Van insurance.2 Our ICS accreditation applies to Ageas Car, Home and Van insurance.

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[H1] Help

Policy support

Claims FAQs

Accessibility & document formats

Money worries

Life events

Health and wellbeing

[H2] Policy support

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Car insurance

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Home insurance

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Other products

[H2] Support with something else

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[H3] Accessibility & documents

We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.Get accessibility support

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[H3] Health and wellbeing

Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.
Get support for your wellbeing

[H3] Life events

If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.
Get support with life events

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[H3] Money Worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.
Get support with your finances

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[H4] Register a claim online

Our online claims service is the quick, safe and easy way to register a new claim.

Register a claim

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[H1] Car insurance

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Get a car quote
Log in

Why choose Ageas Car Insurance?

What's covered with Ageas Car Insurance?

Ageas Car Insurance FAQs

[H2] Make life easier with our Car Insurance
It’s easy to get a quote, manage your policy and make a claim - all online. Ageas Car Insurance aims to make life a bit simpler. Our Defaqto 5 Star rated cover1, rated excellent by industry experts, gives you access to a wide range of features and benefits.

[H2] Just a few reasons to choose our car insurance

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[H5] Uninsured driver promise
We’ll repay your excess, and you’ll keep your No Claims Discount if you’re in a non-fault accident with an uninsured driver and have the vehicle and driver details.

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[H5] Courtesy car included
If you have an accident, our approved repairer will pick up your car, fix, valet and return it to you. They’ll even deliver a courtesy car to use while yours is being repaired. This isn’t available if your car is written off or stolen and unrecovered.

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[H5] Onward travel
We’ll get you and your passengers home, or to your planned UK destination, safely. If your car is damaged in an accident and you can’t drive it, we’ll help you get to where you need to be.

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[H5] Free windscreen repairs
Free windscreen repairs and no excess to pay when you use our approved repairer with 100+ fitting centres across the UK. Does not apply to Ageas Essentials, excludes windscreen replacements.

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[H4] Award-winning service

We’re proud to be one of the UK’s largest insurers awarded an ICS ServiceMark with Distinction by The Institute of Customer Service, based on customer satisfaction and employee engagement. It’s your assurance of service you can trust when it matters the most.2

See our awards

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[H5] Why choose Ageas Car Insurance
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99% of car claims paid out in the 12 months between July 2024 - June 2025
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24/7 emergency claims helpline with our award-winning3 UK-based claims service
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No admin charges when you make a change via your online account.
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Trusted by over 4 million customers4 across home, motor, travel, and pet insurance.

Get a car quote

[H2] See what customers say about our car insurance

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[H4] Driving electric?

Power up with our Defaqto 5 Star rated car insurance suitable for electric cars. With the extra cover you’ll need including battery, cable, charger, and liability cover.

EV Car Insurance

[H2] What’s covered with our standard car insurance
Ageas Car Insurance
Included
Accidental misfuelling
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Accidental or malicious damage, or vandalism
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Audio, satnav and entertainment equipment (permanently fitted as original equipment by the manufacturer)
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Unlimited
Child car seat
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Courtesy car for repair
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Driving in the EU (90 days cover)
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Fire, theft and attempted theft
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Lifetime guarantee on repairs made by our approved repairers
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Loss and theft of keys
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£500
Medical expenses
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£300
No claims discount protection
Optional
Onward travel promise
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Personal accident cover
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Personal belongings
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£300
Windscreen repairs & replacement (by our approved repairers - unlimited; by any other repairer - up to £100)
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Unlimited
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Breakdown cover
Optional
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Legal Expenses cover
Optional
Replacement vehicle cover
Optional

[H4] What's not covered?

Any drivers who aren't named on the policy
Damage to any car you are driving that's different from the one you've insured with us
If the car was stolen when the keys were left in the car, the engine was running or it was left unlocked
Any tyre punctures, cuts or bursts, including those caused by braking
Mechanical or electrical breakdown (unless you have optional Breakdown Cover)
Any vehicle that's already classified as a Category A or Category B write-off.
For a full list of exclusions, please check your Insurance Product Information Document (IPID) or policy documents.

[H2] Tailor your car insurance with optional extras

If you want your car insurance to go even further, you can choose to add optional cover to your policy

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[H4] Motor Breakdown cover

Breaking down is never ideal, just add our Breakdown cover to your car insurance. Powered by the RAC, we’ll help make sure you won’t be left stranded.

Motor Breakdown cover

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[H4] Motor Legal Expenses cover

For extra peace of mind on the road, just add Motor Legal Expenses to your policy. Provided by the RAC, it can help with legal costs up to £100k for a wide range of motoring disputes, if you're involved in a car accident that wasn't your fault.

Motor Legal Expenses cover

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[H4] Replacement Vehicle cover

Don't go without a car if yours is stolen or can’t be repaired. To help you stay on the move, just add our Replacement Vehicle cover to your car insurance.

Replacement Vehicle cover

Get a car insurance quote

[H2] Manage your car policy online 24/7

[H5] It's simple and secure
No admin fee when you make a change online
Make secure payments
Change your car and average mileage
Make and manage a claim
Renew your car policy
View, download and upload documents.
[H6] Don't have an online account yet? Create one today

Log in to my car account

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[H4] Register a claim online

Our online claims service is the quick, safe and easy way to register a new claim.

Register a claim

[H2] Our car policy booklet

Read our car insurance policy documents for full details of what is and isn’t covered in your insurance policy.

Ageas Car Insurance Policy Booklet

You can also check your Statement of Fact to review your cover, policy limits and excesses in more detail. You’ll find this in your online account or your policy confirmation email.

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[H4] We're here to support you

If you’re finding things challenging, we have resources to help:Policy help, for questions and support with managing your policy.
Accessibility & documents, to ask that we communicate with you in different formats, such as large print or braille.
Financial support, if you're struggling to keep up with payments.You can also visit our support page or chat to us any time.

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[H4] HOW TO PROVIDE PROOF OF YOUR NO CLAIMS DISCOUNT

Have we asked for your proof of NCD? Find out how to provide it quickly and easily with our handy guide and video.

Find out more

[H2] We cover more than just your car

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[H4] Home insurance

We've got you covered with our Defaqto 5 Star rated insurance.

Find out more

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[H4] Driving electric?

Ageas Car Insurance gives your electric car the extra protection it needs. Defaqto 5 Star rated, it covers your electric battery and charging cable, home EV charger point, and liability cover.

EV Car Insurance

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[H4] Van insurance

Defaqto 4 Star rated van insurance for that extra peace of mind.

Find out more

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[H4] Travel Insurance

Flexible cover for your next adventure.

Find out more

[H2] About your car policy - FAQs
Get quick answers to commonly asked questions about your car insurance policy. Can’t find the information you need? Get in touch with our helpful team with our virtual assistant.

[H4] How can I provide my proof of No Claims Discount?

We'll get in touch if we need to see proof of your No Claims Discount. If we've already contacted you, you can provide your proof of No Claims Discount by uploading it in your online account.
Just so you know, if we ask you for proof of your No Claims Discount, you’ll need to send it to us within 14 working days of purchase, otherwise we’ll have to cancel your policy and won’t be able to restart cover for you.
What to do
Log into your online account.
Select the ‘Your documents’ tab in the My Car page.
Select ‘Add document’ and add your No Claims Discount file.
Click on ‘Upload’ and it will automatically be sent to us to review.
You will also be able to see your document in the ‘Your Uploaded Documents’ section on the Documents tab.
Once we’ve received your proof, we'll contact you to confirm it has been accepted or let you know if we need any more information.
What proof do we accept?Acceptable proof includes a full renewal invitation, a cancellation letter or a Proof of No Claims Discount letter from your previous insurer. Whichever option you go for, you’ll need to include:
A letterhead that clearly identifies your previous insurer
Your previous policy number
Your previous policy expiry date
Your name and full address - this should be issued in the customer's name.
Your No Claims Discount in years
Uploads can be in a variety of formats, including Microsoft Word, PDF or a photo in the following formats: GIF, PNG, JPG, JPEG and JPE. Just make sure your document is less than 3MB.Visit our help hub for more information on No Claims Discount

[H4] Am I covered if I drive other vehicles?

Driving other cars or vehicles isn’t included on every policy. When this cover is part of your policy, you’ll see it listed on your Certificate of Motor Insurance. Where it is shown, Driving Other Cars only gives you third‑party cover and only applies when all the conditions in your policy wording are met. It won’t cover damage to the car you’re driving.Full cover details can be found in your Ageas policy booklet View all policy booklets
Visit our Help hub for more information on driving other vehicles.

[H4] Am I covered to drive my car in Europe?

If you have an Ageas Car Insurance policy, yes you will have fully comprehensive cover to drive in EU countries for up to 90 days.
Please note: This cover is not available if you have purchased our Essentials Car Insurance.Ageas Standard policyYou will be provided with cover as standard while you or any driver covered on your policy is driving within the European UnionAgeas Essentials policyYou will be covered for your legal liability to others while you (or any driver covered by this policy) are using the car within the EU.Check your policy documents for full details. View all policy bookletsVisit our Help hub for more information on driving abroad and Do I need a Green Card to drive in the EU?

[H4] Can I add someone to an existing car insurance policy?

Yes, you can add a driver to your car insurance policy through your online account. Additional driver acceptance is subject to eligibility and underwriting checks and premium may increase.Log in to your online accountVisit our Help hub to find out How to add a driver to your Ageas car insurance policy

[H4] I am unable to get a quote after inputting my claim details, why is this?

Please ensure you have entered the claims information exactly as recorded by your previous insurer. If you believe they have recorded the information incorrectly please contact them for advice.Alternatively, please call us in order for us to help you with this.
Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.

[H4] Can you improve my renewal price?

We’re committed to making your insurance renewal as simple as possible. So we don’t offer discounts, because the price you’ve received is the best price we can offer based on your current cover and the details we hold at this moment in time.Read our guide to your insurance renewal quote

[H4] Why has my car insurance increased?

There are a number of factors that could impact the cost of your car insurance including:
A change of address
Change of job
A new car
A car insurance claim
Adding people to your insurance etc.
Read our guide to your insurance renewal quote

[H4] My policy has been cancelled, but I have an outstanding balance on my account?

If you have an outstanding balance notification on your car, home or van online account, you can easily make a payment online. Just log in to your log in to your online account where you will see an outstanding balance notification.
Simply click the ‘Pay now’ button and we’ll guide you through the process step by step.

[H4] Why do I have an outstanding balance message on my account?

There could be a few reasons you have an outstanding balance on your account, such as,

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[H1] Home insurance

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Get a home quote
Log in

Why choose Ageas Home Insurance?

What's covered with Ageas Home Insurance?

Ageas Home Insurance FAQs

[H2] MAKE LIFE EASIER WITH OUR HOME INSURANCE
It’s easy to get a quote, manage your policy and make a claim - all online. With Ageas Home Insurance, we aim to keep things simple.
Our Defaqto 5 Star rated cover, rated excellent by industry experts, gives you one of the strongest levels of protection available.

[H2] Just a few reasons to choose our Home Insurance

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[H5] Brand new replacements
We’ll replace lost, stolen or damaged items with new ones of the same quality and spec. We won't make deductions for wear and tear​.

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[H5] Alternative temporary accommodation
If an insured event means you can’t stay in your home, we’ll help with temporary accommodation for you, your family and pets. With buildings cover, we protect you up to £100k.

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[H5] Tracing leaks and repairs
If a water or oil leak damages your home, then we will cover the cost to find the leak, and repairs to walls, floors and ceilings.1

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[H5] Subsidence, ground heave and landslips
Hot, dry weather can cause structural damage, such as cracks in walls, floors and ceilings. If your home is affected by subsidence, we’ll cover you for the damage to your building and contents.2

[1] If it’s the most practical and cost-effective solution. We won’t pay for damage caused by leaking or freezing water or oil, when your home is unoccupied.[2] We will not pay for damage to any part of your buildings, except your garage, unless your main building is also damaged at the same time and by the same cause.  That means we won’t pay for damage to things such as outbuildings, swimming pools, tennis courts, walls, gates, patios, fences, septic tanks, paths and driveways unless your main building is damaged at the same time and by the same cause.

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[H4] Award-Winning Service

We’re proud to be one of the UK’s largest insurers awarded an ICS ServiceMark with Distinction by The Institute of Customer Service, based on customer satisfaction and employee engagement.

See all our awards

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[H5] Why choose Ageas Home Insurance
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24-hour emergency claims helpline with our UK-based, award-winning3 claims service
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No admin charges when you make a change via your online account
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Make or manage a claim online 24/7, it's quick, safe and easy
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Trusted by over 4 million customers4 across home, motor, travel, and pet insurance.
[3] Ageas Insurance Ltd won Gold in the ‘Excellence in Claims Technology’ category at the Insurance Times Awards 2024. [4] Ageas are one of the UK’s largest car insurers, we provide insurance to over 4 million customers in the UK to protect their cars, home, travel and business.

Get a home quote

[H2] See what customers say about Ageas Home Insurance

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[H4] WE’RE DEFAQTO 5 STAR RATED

Ageas Home Insurance provides one of the most comprehensive levels of cover available – rated excellent by experts.

[H2] Find the home insurance cover you need

Whether you want to protect your building, its contents, or both, Ageas has got you covered.

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[H4] Buildings and contents insurance

Protect the things you love with a combined policy for your buildings and contents, covering the structure of your home and your belongings. It's usually cheaper than buying two separate policies.

Buildings and contents insurance

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[H4] Buildings insurance

Be prepared for the unforeseen. This protects the structure of your home from fire, flood or storm damage, leaking water, subsidence and theft. Suitable for homeowners.

Buildings insurance

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[H4] Contents insurance

Protect your belongings from theft, damage or loss. Includes mobile phones and bikes in your home or garden and items in your garage or shed. Suitable if you're renting.

Contents insurance

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[H4] Worried about flooding?

Find out more about our Build Back Better scheme and how to combat the risks of flooding.

Build Back Better Hub

[H2] What’s covered with our home insurance
Ageas Home Insurance
Buildings
Contents
Alternative accommodation
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£1,000,000
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£15,000
Replacement locks and keys
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£1,500
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£1,500
Maximum sum insured
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£1,000,0005
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£75,0006
Total valuables
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20% of max. sum insured
Valuables in the home
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Single article limit for valuables7
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£2,000
Mobile phones in the home
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£2,000
Fridge/freezer food
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Garden cover
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£1,000
Theft of outbuilding / garage contents
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£3,000
Contents of outbuildings (other than theft)
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£15,000
Bicycle cover in the home
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£2,000 per bike £5,000 total
Optional covers you can select
Buildings
Contents
Personal Belongings8
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Optional
Bicycle cover (away from home)7
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Optional
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Legal expenses
Optional
Optional
Home Emergency
Optional
Optional
Accidental damage
Optional
Optional
Events you're protected for as standard
Buildings
Contents
Fire & earthquakes
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Storm
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Flood
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Leaking or freezing water & leaking oil
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Theft
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Vandalism
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Riots
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Subsidence
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Damage by moving objects
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5 This must be sufficient to rebuild the property if it were destroyed completely 6 Can be increased up to £100,000 7 Maximum any one item of personal belongings 8 Personal Belonging items over £2,000 amount and £500 per mobile phone, can be specified individually.

[H4] What's not covered?

Things like wear and tear, or storm damage to fences, gates, trees and hedges aren’t covered.
Usually, damage caused by wind speeds under 55mph isn't covered, but we know every situation is different. So even if the wind wasn’t quite 55 miles per hour, we might still look at the damage. If you’re unsure, feel free to get in touch to see if we can help.
Damage caused by wear and tear, which we class as damage or deterioration caused by general everyday use
Breakdown of appliances
Loss or damage caused by pets and vermin
For a full list of exclusions, check your Insurance Product Information Document and policy documents.

[H2] Buildings vs contents insurance

[H4] Buildings insurance - what's included?

Alternative temporary accommodationIf your home can’t be lived in due to an insured event, for you, your family and pets who live with you, up to £100,000 (Contents covers up to £15,000)
Risks coveredThese include where your buildings are damaged by fire, smoke, explosion, lightening, flooding or earthquake.
Repairs and replacementsYou can relax – any repairs carried out by one of our partners come with at least a 12-month guarantee.
Tracing leaks and repairsIf a water or oil leak damages your home, then we will cover the cost to find the leak, and repairs to walls, floors & ceilings.1

[H4] Contents insurance - what's included

Valuables in the home
Single article limit for valuables £2000
Mobile phonesOur contents cover includes mobile phones in the home up to £2,000.
Bicycle cover in the home £2,000 per bike, £5,000 in total.
Garden cover up to £1,000
Brand new replacementsWe’ll replace lost, stolen or damaged items with new ones of the same quality and spec, and not make deductions for wear and tear.
Fridge and freezer foodWe’ll cover the cost of frozen and refrigerated food damaged due to a rise in temperature.
Shopping in transit coverIf something is lost, stolen or damaged on the way home from the shop where you bought it, we’ll cover you up to £500.
Terms and exclusions apply to the cover we provide. Please read our  Insurance Product Information and policy documents

[H2] Get the right home insurance for you

Our optional add-ons mean you can make your home insurance go even further

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[H4] Accidental Damage cover

Extra protection for your precious possessions

Accidental Damage cover

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[H4] Home Emergency cover

Hassle-free protection from those unexpected emergencies

Home Emergency cover

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[H4] Home Legal Expenses

Legal support up to £100k & 24/7 legal advice.

Home Legal Expenses

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[H4] Personal Belongings cover

Protect your items when you're away from your home

Personal Belongings cover

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[H4] PROTECT YOUR HOME AGAINST THE ELEMENTS

With the increase in extreme weather, find out how you can protect your home against storms and flooding, and what to do if you are affected.

Explore the Weather Hub

[H2] Manage your home policy securely online 24/7

[H5] Simple and straightforward
No admin fee when you make a change online
Update personal details
Amend your home cover
Renew your policy
Make secure payments
Make and manage a claim
View, download and upload documents
[H6] Don't have an online account yet? Create one today.

Log in to my home account

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[H2] Our home policy booklet

Read our policy documents for full details of what is and isn’t covered in your insurance policy.

Ageas Home Insurance Policy

You can also check your Statement of Fact to review your cover, policy limits and excesses in more detail. You’ll find this in your online account or your policy confirmation email.

[H2] Home insurance customer stories
Find out how things went when our customers made a home insurance claim.

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Customer stories

2 April 2025
[H3]

Ageas’s commitment to Flood Re’s Build Back Better helps fund customer’s flood resilience measures

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Customer stories

20 February 2025
[H3]

Ageas’s support of Build Back Better scheme helps fund customer’s flood resilience barriers

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Customer stories

18 March 2024
[H3]

Bathroom repair “looks so nice we’ve considered offering guided tours”

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[H4] We're here to support you

If you’re finding things challenging, we have resources to help:Policy help, for questions and support with managing your policy.
Accessibility & documents, to ask that we communicate with you in different formats, such as large print or braille.
Financial support, if you're struggling to keep up with payments.You can also visit our support page or chat to us any time.

[H2] We cover more than just your home

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[H4] Driving electric?

Ageas Car Insurance gives your electric car the extra protection it needs. Defaqto 5 Star rated, it covers your electric battery and charging cable, home EV charger point, and liability cover.

EV Car Insurance

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[H4] Car insurance

Join Ageas - one of the largest UK car insurers, over 4 million customers put their trust in us.

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[H4] Van insurance

Defaqto 4 Star rated van insurance for that extra peace of mind.

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[H4] Travel Insurance

Flexible cover for your next adventure.

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[H2] About your home policy - FAQS
Get answers to commonly asked questions quickly and easily. Can’t find the information you need? Get in touch with our helpful team with our virtual assistant.

[H4] How do I make changes to my policy?

You can easily check your policy and make changes through your online account, 24/7. Don’t have an online account? It's simple to set one up, get started.
Using your online account means you won't be charged any admin fees for making a change.
If you want to make a change via phone, email, post or Live Chat, there’s a £20 admin fee.
Please note, changes to your policy or endorsements can lead to your premium cost going up or down for the rest of your policy term.Visit the Help hub for Help with making changes

[H4] How do I contact you?

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