Information Density: Barclays Bank UK PLC – Signal Evidence & AI Readability

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Win
up to 1 million Avios

PERSONAL BANKING

Start a Barclays Life Insurance policy by 14 June and enter the prize draw for your chance to win up to 1 million Avios. Plus, 10 runners-up will get 100,000 Avios.
Registration and British Airways Club Account required. T&Cs and eligibility criteria apply. 18+ and UK residents only.

How to enter

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Support if you’re affected by events in the Middle East

We’re here to help. If you’re a Barclays customer and your finances are affected by recent events, find more information and help on our

Middle East support page.

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Your Barclays experience starts here

See how we can help you with current accounts, mortgages, insurance, loans, credit cards and savings accounts.

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Current accounts

Find a current account that works for you.

View current accounts

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Credit cards

Choice is the key to finding the right credit card.

View credit cards

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Savings accounts

Whatever you're dreaming of, you can start saving today.

View savings accounts

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Loans

Focus on the future with a personal loan.

View loans

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Mortgages

Take a look at the range of mortgages we can offer to help with your plans.

View mortgages

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Insurance

A safety net for unpredictable events.

View insurance

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Investments

Whether you’re a beginner, an expert or somewhere in between – we can help you make the most of your money.

View investments

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Subscriptions

Start enjoying your favourite subscriptions through the Barclays app(1).

View subscriptions

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Here’s a little help with fuel costs

We know everyday costs are adding up so, in partnership with Tesco, we’re giving you something back on fuel. Fill up at any Tesco petrol station, excluding Esso stations linked to Tesco stores, and earn 5% cashback from 1 May to 31 July. Just pay with an eligible personal Barclays debit card and earn up to £10 per calendar month. Minimum £5 spend per transaction required.

Terms, conditions and exclusions apply

.

Find out more

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Children and money

Whether you’re a parent, grandparent or guardian, we’ll help you understand the financial world of the children in your life, so they can build great habits from an early age.

Children and money

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Join the 12 million customers banking in our app

Banking made simple, secure and always within reach - whether you're checking your balance, sending money, or managing your spending.

The Barclays app

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Powerful features at your fingertips

From smart budgeting tools to instant notifications and card controls, the Barclays app helps you stay in control - wherever life takes you.

Apply for Barclays bank account

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Explore Premier Banking

Discover a world of Premier benefits and perks, with access to exclusive savings rates and mortgage options, 24/7 UK-based support and higher payment limits. T&Cs apply.

More about Premier

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Independent service quality survey results

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Personal current accounts

An independent survey asked customers if they would recommend their personal current account provider to friends and family.

[IMG: In Great Britain, we asked customers how likely they would be to recommend their personal current account provider to friends and family: Ranking: 1 Monzo 82%, 2 Starling Bank 77%, 3 Nationwide 75%, 4 first direct 74%, 5 Chase 72%, 9 Barclays 61%]

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Great Britain

View full results

[IMG: In Northern Ireland, we asked customers how likely they would be to recommend their personal current account provider to friends and family: Ranking: 1 Monzo 81% 2 Nationwide 78% 3 Starling Bank 75% 4 HSBC UK 71% 5 Chase 69% 6 Barclays 66%]

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Northern Ireland

View full results

The Financial Conduct Authority also requires us to publish information about service. The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found

here

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Authorised push payment (APP) scams rankings in 2024

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. Information about Barclays’ performance prior to the introduction of the reimbursement requirement in October 2024 can be found in PSR’s latest APP Scams Performance Report published in February 2026.

Find out more about how we protect you

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Open a Barclays Bank Account

Scan the QR code using your phone camera to get started

Scan the QR code with your phone or tablet, or tap the App Store or Google Play buttons below to download the app and begin your application. T&Cs and eligibility apply. 18+ and UK only.

Download the app on the App Store

Download the app on Google Play

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Was this helpful?

Your feedback helps us improve your experience.

Yes

No

We're happy you found this helpful.

We're sorry you didn't find this helpful.

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[H2] Important information
You need to be 18 or over to access this product or service using the app. Terms and conditions apply.(Return to reference)

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Barclays mortgages

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Start your journey

MORTGAGES

Whether you’re buying, moving or improving your home, we can help. Discover everything you need to apply for or manage a mortgage(1).

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Borrow more with help from your family and friends

Mortgage Boost

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Your mortgage options

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Remortgage with us

Whether you’re moving, improving or looking for a new rate, we’re here to help you switch your mortgage every day of the week.

Remortgage your home

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First-time home buyers

Find out everything you need to know about getting a mortgage  and buying a home from start to finish.

How to buy your first home

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Moving home

Find a new deal for your dream home or see if you can transfer your current rate with us so your mortgage moves with you.

Mortgages for dream homes

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Buy-to-let mortgages

Get advice on how to buy to let and discover our latest buy-to-let rates.

Explore buy-to-let mortgages

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Need help with your mortgage?

Visit the support hub for all the latest mortgage information and find out more about the government’s new
Mortgage Charter.

Mortgage support hub

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How to get started

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Work out what you can afford

Use our mortgage calculators to work out how much you can borrow and what your monthly payments might be.

Mortgage calculators

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Get an Agreement in Principle (AiP)

Apply online to find out if you could borrow the amount you need – without affecting your credit score.

Get an AiP

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Manage your mortgage online

Manage your mortgage, apply to borrow more, switch to a new rate or get help with your payments.

Manage your mortgage

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Track your application online

You’ll get a Track It reference when you apply for a mortgage that you can track online.

Discover Track It

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Advice for first-time buyers

Discover expert tips and guides to help you prepare for buying your first home.

First-time buyer guide

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Guides to help

[IMG: financebusiness]

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Energy at home

Find out how you could make your home more energy efficient and discover the latest offers available if you have a residential mortgage with us.

Energy at home

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Remortgage guides

Find out why moving your mortgage to us could be right for you – and how remortgaging works.

How remortgaging works

[IMG: Loan]

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How to buy to let

Read our tips on how to become a landlord – from choosing a property and mortgage, to understanding your tax liabilities and legal responsibilities to tenants.

Buying to let

[IMG: Loan]

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How to get your first mortgage

Discover how to get a mortgage from start to finish and see how our mortgage calculators can help you(2).

Getting your first mortgage

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Chat to us online

If you already bank with us, you can open a chat in Online Banking.

Log into Online Banking

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Call us on

0333 202 7580

Lines are open Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm, Sundays closed, and bank holidays from 9am to 5pm.

You can check your mortgage options [PDF, 317KB], download our tariff of mortgage charges [PDF, 265KB]  and read our legal information

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Open a Barclays Bank Account

Scan the QR code using your phone camera to get started

Scan the QR code with your phone or tablet, or tap the App Store or Google Play buttons below to download the app and begin your application. T&Cs and eligibility apply. 18+ and UK only.

Download the app on the App Store

Download the app on Google Play

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Was this helpful?

Your feedback helps us improve your experience.

Yes

No

We're happy you found this helpful.

We're sorry you didn't find this helpful.

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[H2] Important information
Your home may be repossessed if you don’t keep up repayments on your mortgage.(Return to reference)
You can also check our full mortgage range [PDF, 580KB] to see if our other mortgages are suitable for you, download our tariff of mortgage charges [PDF, 222KB] and read our legal information. Subject to application, financial circumstances & borrowing history. T&Cs apply.(Return to reference)

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The Barclays app

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Join 12 million Barclays customers using our app

WAYS TO BANK

Use your phone or tablet to manage your accounts, send money and earn rewards(1)

Get the Barclays app

[IMG: Mobile banking app]

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Download the Barclays app

Dismiss

The quickest way to open a new bank account is using our app. Scan the QR code using the camera on your mobile device to download the Barclays app.

If you’re using your mobile device now, download it from your app store below.

[IMG: Download on the App Store]

[IMG: Get it on Google Play]

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Manage your money with the Barclays app

[IMG: Pay]

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Pay and transfer money

Use the app to make secure payments and transfer money between your accounts. You can also add your cards to Apple Pay and Google Wallet.

Moving money

[IMG: spending]

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See your spending

Get personalised insights on your spending to help you find ways to save.

Spending breakdown

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Stay in control of your card

You can set limits for different payment types, get a reminder of your PIN, and temporarily freeze your card if it’s been lost or stolen .

Managing your debit card

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Send us a message

Send us a message straight from the ‘Help’ section of our app if you have a question. You don’t have to wait for our reply, just log back in when you’re ready to see if we've replied.

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More reasons to use the app

[IMG: padlock]

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Secure banking

We use the latest security features to keep your money safe.

[IMG: contact on mobile]

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Pay in a cheque

Pay in cheques without having to come to us – our app can use your device's camera to take a picture and we’ll take care of the rest.

[IMG: serch graphic]

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Get some help

Go to ‘Help’ to search for more info on our features and services.

[IMG: bapp Phone tablet]

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Get the Barclays app

Visit your app store to get the Barclays app.

Get the Barclays app

How to register

[IMG: olb laptop]

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Other ways to bank with us

You can also manage your money and get help from us in Barclays Online Banking or Telephone Banking. Or you can speak to us face to face at one of our locations.

Barclays Online Banking

Our locations explained

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Frequently asked questions

Who can use the Barclays app?

You need to be 11 or over to use the app. T&Cs apply.

Can I use the app if I only have a business or wealth account?

Yes, but you won’t have access to all the app’s features. See what app features are available for wealth and business accounts.

Can I use the app on an Android Go device?

No, we don’t support Android (Go edition) devices for any accounts right now. If you’re using an Android tablet, you can download the Barclaycard app to see your Barclays accounts, even if you don’t have a Barclaycard.

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Download the Barclays app

Dismiss

The quickest way to open a new bank account is using our app. Scan the QR code using the camera on your mobile device to download the Barclays app.

If you’re using your mobile device now, download it from your app store below.

[IMG: Download on the App Store]

[IMG: Get it on Google Play]

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Open a Barclays Bank Account

Scan the QR code using your phone camera to get started

Scan the QR code with your phone or tablet, or tap the App Store or Google Play buttons below to download the app and begin your application. T&Cs and eligibility apply. 18+ and UK only.

Download the app on the App Store

Download the app on Google Play

[H2]
Was this helpful?

Your feedback helps us improve your experience.

Yes

No

We're happy you found this helpful.

We're sorry you didn't find this helpful.

Return to top

[H2] Important information
You need to be 11 or over to use the app. T&Cs apply.(Return to reference)

[IMG: How can we help you?]

[H1] How can we help you?

[H2] How can we help you?

[H2] How can we help you?

[H3] Unsure what to search for? Other customers found these links helpful.

[H2] Unsure what to search for? Other customers found these links helpful.

What are IBANs and SWIFT codes?

I have a problem with a payment that’s come out of my account

Find the address and opening hours of one of our locations

How do I find my sort code and account number?

How do I follow up with you about my complaint?

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Popular questions

What are IBANs and SWIFT codes?

I have a problem with a payment that’s come out of my account

Find the address and opening hours of one of our locations

How do I find my sort code and account number?

How do I follow up with you about my complaint?

[H3] Check the status of our services

Want to see how all our services are running?

Status updates

[H2] Popular Topics

[H3] Online Banking

How can I find my membership number?

How can I log in without my PINsentry card reader?

How do I transfer money between my accounts?

All Online Banking help

[H3] Payments

How do I make a payment to someone new?

How do I send money abroad?

What’s the difference between Faster Payments, CHAPS (same-day UK payments) and BACS?

All payments help

[H3] Debit cards

My card doesn’t work. What should I do?

How do I get a reminder of my debit card PIN?

All card help

[H3] The app

How do I register for the app?

What happens if I get a new phone?

How is Mobile PINsentry different from the PINsentry card reader?

All app help

[H3] Mortgages

How do I find out my mortgage balance, interest rate and current rate end date?

Mortgages

[H3] Fraud and security

Will I ever have to give my PIN online or over the phone?

All fraud help

[H2] Find more help here

[H3] About you

Text Alerts

Your details

Text Alerts

Lost or stolen card

Security and fraud

Barclays Track It

Travel abroad

Your credit rating

[H3] Bank accounts

Current accounts

All current accounts help

Opening an account

Switching

Statements and balances

Business accounts

All business accounts help

Starting a business

Opening

Premier accounts

Students and graduates

International accounts

[H3] Products

Cards

All cards help

PIN

Debit cards

Personalised debit cards

Barclaycard

Contactless (incl TfL)

Savings and investments

All savings and investments help

Accounts

Investments

ISAs

Bonds

Interest rates

Borrowing

All borrowing help

Overdrafts

Loans

Mortgages

All mortgages help

Application

Repayments and rates

Mortgage reserve

Fixed-rate mortgages

Tracker mortgages

Offset mortgages

Buy to let

First-time buyer

Insurance

All insurance help

Travel insurance

Mobile insurance

Life insurance

Business insurance

PPI complaints

Smart Investor

[H3] Ways to bank

Online Banking

All Online Banking help

Using Online Banking

Registration

Log-in

PINsentry

Mobile banking

All mobile banking help

Using mobile banking

Registration

Log-in

Mobile PINsentry

Telephone Banking

In branch

Make a payment

All payments help

Direct Debit

Standing order

One-off payments

Cheques

International

Third party access

[H2] Important information

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How do I report my debit card damaged, lost or stolen?

[H3] How do I report my card lost or stolen?
If you can’t find your debit card, you can use your Barclays app(1) to freeze it temporarily, or to report it as lost or stolen. This prevents it being used to pay in shops and online, and blocks withdrawals from cash machines. It also suspends Apple Pay, Google Pay and Samsung Pay.
Report it to us as soon as you realise it’s lost or stolen and order a new one.
Once you’ve ordered your new card, you can use the app to see your new card details, including the card number, expiry date and security code. Open the ‘Your cards’ section and select ‘View card details & PIN’.

[H5] Barclays app
On your app's home page, select ‘Your cards’
Choose the card that needs replacing
Select ‘Report damaged, lost or stolen’
Select whether the card was damaged, lost or stolen, enter a few details, then follow the instructions
[H6] To freeze or unfreeze your card
Select ‘Your cards’ on your app's home page
Select the debit card you can’t find
Select ‘Temporary freeze’
Turn the switch on to freeze your card or off to unfreeze

Get the app

[H5] Online Banking
On the home page, select ‘Report damaged, lost or stolen card’, which you’ll find below your account summary
Or, select ‘Manage accounts’ and then ‘Report damaged, lost or stolen card’ from the ‘Card Services’ menu
Select whether the card was damaged, lost or stolen, enter a few details, then follow the instructions to block and replace your card

[H3] How do I replace my damaged debit card?
After you’ve reported your damaged debit card, your current card stays active for 28 days or until you use your new one. When you receive your replacement card(2), sign the back of it immediately and destroy the old card.

[H5] Barclays app
On your app's home page, select ‘Your cards’
Choose the card that needs replacing
Select ‘Report damaged, lost or stolen’
Select whether the card was damaged, lost or stolen, enter a few details, then follow the instructions

Get the app

[H5] Online Banking
On the home page, select ‘Report damaged, lost or stolen card’, which you’ll find below your account summary
Or, select ‘Manage accounts’ and then ‘Report damaged, lost or stolen card’ from the ‘Card Services’ menu
Select whether the card was damaged, lost or stolen, enter a few details, then follow the instructions to block and replace your card

If it's an emergency and you need your card right away, use our temporary debit card service(4).

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Related

I have forgotten my debit card PIN

My debit card PIN is locked or not working

When your debit card expires

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Contact Us

Still have a question? Take a look at your contact options.

View now

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Find more help here

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About you

Your details

Text alerts

Lost or stolen card

Security and fraud

Barclays Track It

Travel abroad

Your credit rating

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Bank accounts

Current accounts

Business accounts

Premier accounts

Students and graduates

International accounts

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Products

Cards

Savings and investments

Borrowing

Mortgages

Insurance

Smart Investor

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Ways to bank

Online Banking

Mobile banking

Telephone Banking

In branch

Make a payment

Third party access

[H2] Important information
You must be aged 16 or over and have a current account or mortgage with us, or a Barclaycard, to use the Barclays app. If you're aged 11 to 15 years old, you can use another version of the app. Terms and conditions apply.(Return to reference)
Debit cards will be delivered to the address we hold on record for your account within seven working days, dependent on standard Royal Mail second-class delivery to the UK. This service does not include credit cards. If you’ve requested a new PIN, you’ll receive this separately.(Return to reference)
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.(Return to reference)
Temporary debit card terms and conditions:
This service is available to customers who have had an account for more than 30 days, and is only for temporary replacement cards. It doesn’t include cash cards, credit cards or savings cards
Temporary cards issued in branch will have a new card number
If you have a personalised debit card, we’ll only be able to issue a standard debit card as your replacement
You can order two temporary cards at a branch every calendar year. If you’ve already reached this limit, you can order a new replacement card at the branch, and we'll send it to you by post. To protect your account, you’ll need to provide photo ID, such as a passport. We'll also ask you to enter your PIN once the card has been issued.
(Return to reference)

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Money worries

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Helping to get you back on track

MONEY MANAGEMENT

Worried about money? Whatever your situation, we can help you find a way forward. Our practical guides and real-life stories show you how to take control of your finances and turn things around. Explore the topics below to get started.
Want to build your money confidence? Explore our collection of articles, guides and tools,

here

.

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Choose your topic

choosethetopictabs

Latest articles

Difficult times

Safety for you and your data

Helpful services

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Supporting the needs of all our customers

Find out how we support personal current account holders who have additional needs and those in difficult circumstances.

How we can help

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Living with less income

Life can sometimes throw unpleasant surprises at you, and one that can be particularly worrying is when your income goes down unexpectedly.

Income loss

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Debt and mental health

Mental health and money management can be linked. Sarah's mental health led her to spending more than she could afford, which added to her anxiety.

Getting back on track

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What you can do to help beat inflation

Inflation affects your finances in lots of ways. Learn how it works and what you can do.

Read more

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Changing your relationship with gambling

When gambling starts to become a problem, it can affect every area of your life. Nigel found himself gradually placing more and more bets and it started to affect his family's finances.

Read more

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Debt and mental health

Mental health and money management can be linked. Sarah's mental health led her to spending more than she could afford, which added to her anxiety.

Getting back on track

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How to balance illness and debt

Your finances are important – your health is too. Being diagnosed with an illness affected many areas of Anna's life, especially her finances – with all of this, she started to miss payments.

Coping with illness

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Living with less income

Life can sometimes throw unpleasant surprises at you, and one that can be particularly worrying is when your income goes down unexpectedly.

Income loss

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Losing your job

If you've been made redundant, had to take early retirement or your contract hasn't been renewed, we've got some tips to help you.

Create a plan

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Spending sensibly

Worried about the way you spend your money? Here are some tips to help you stop splurging.

Compulsive spending

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Managing your money

Getting your budget back on track.

Get back on track

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Helping you during financial abuse

If your money's being controlled by someone else or you're not allowed to be financially independent, we're here to help you. Here's a set of steps you can take to protect your money, and where to find further support.

Facing financial abuse

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Fraud and scams

Anyone can be tricked by a scammer – they change tactics often, and adapt quickly. We’re constantly uncovering new scams.

See latest scams

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The General Data Protection Regulation

We're committed to keeping your personal data safe – control your privacy and data.

Our commitment to you

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Avoid illegal money lenders

How to check if a lender is properly authorised and what to do if you owe money to a loan shark.

Learn about loan sharks

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Barclays Money Mentors®

Create a plan for your money. Our Money Mentors can help you with impartial guidance on a range of topics from better budgeting to buying a home(1).

Discover more

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Third-party access to bank accounts

There may be circumstances – now or in the future – where you or someone else will need a bit of help with managing money. There are many types of third-party access available, so it's important you choose the right one.

Accessble services

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Find a branch

To find the details of a specific branch, including opening hours and the address, use our branch locator.

Branch finder

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Extra help and guidance

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MoneyHelper

Get free, impartial information and tools on how to manage your money.

Impartial money advice

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StepChange

Get expert advice and fee-free debt management, so you can tackle your debts.

Visit StepChange

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National Debtline

Free help and advice on dealing with your debt.

National Debtline

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Government support

Check the government site for the latest advice and support on the coronavirus.

Coronavirus support

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Policy in Practice

Use the benefits calculator to help find out what you may be entitled to.

Benefits of calculator

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Citizens Advice

Free, confidential and impartial advice on money and debt, work, benefits and more.

Citizensadvice

[H2]
Open a Barclays Bank Account

Scan the QR code using your phone camera to get started

Scan the QR code with your phone or tablet, or tap the App Store or Google Play buttons below to download the app and begin your application. T&Cs and eligibility apply. 18+ and UK only.

Download the app on the App Store

Download the app on Google Play

[H2]
Was this helpful?

Your feedback helps us improve your experience.

Yes

No

We're happy you found this helpful.

We're sorry you didn't find this helpful.

Return to top

[H2] Important information
You need to be 11 or over to use the app. T&Cs apply.(Return to reference)