Semantic Coherence: Burroughs – Signal Evidence & AI Readability

[H1] Providing Unmatched Full Lifecycle Service and Support
Unlock the full potential of your payment and transaction automation, unattended self-service technology, robotic automation systems, and connected Internet of Things (IoT) devices with Burroughs’ full lifecycle management solutions.

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[H2] Boost Your Operations, Minimize Complexity
In a time when value is synonymous with speed, efficiency, and expertise, customers turn to Burroughs.
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and connected IoT devices through our integrated Burroughs Digital Platform.
Find peace of mind knowing that you have a trusted service partner in your corner providing digital-first service and support for your entire technology fleet, regardless of location or device type, so you can stay focused on delivering an exceptional experience to your customers.

[H2] Delivering Personalized, Intelligent Support to Maximize Your Investment
Break free of the traditional break-fix approach to service and support and experience the Burroughs difference.
Burroughs leverages a predictive and modern digital platform customized to support real-time communication, remote monitoring, and remote resolution, paired with enhanced service technician route optimization software that prioritizes your operational needs from installation to maintenance to one-time repairs.

[H2] Giving Our Customers the Device Support “Easy” Button
Burroughs specializes in tailoring our service and support to the unique needs of our customers. This allows us to not only provide multi-vendor, multi-device services, but also reduce the complexities of managing the full lifecycle of your fleet, no matter its diversity—all with one call.At Burroughs, we embrace a digital-first philosophy that takes the stress out of supporting your devices’ hardware and software needs so you can focus more on what you do best: delivering for your customers.

[H2] AROUND-THE-CLOCK, COAST-TO-COAST RESPONSIVENESS
Your fleet of devices and equipment are an extension of your brand and your customers rely on them to be ready when and where they need them. With extensive North American coverage, a network of repair depots, and tiered technical support available around the clock and a two-hour response capability nationwide, we ensure your operations stay up and running.
Our experience, proven approach, and national presence mean your business will receive high-quality, consistent service, regardless of your device’s location or type. In fact, Burroughs currently handles more than 550,000 service calls a year and has more than 320,000 devices under service contract.
At Burroughs we're not just service providers—we're full lifecycle management experts.

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Discover how we can deliver a service and support solution that complements your core capabilities.
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[H2] Over 138 Years of Innovation and Support
Our team has the expertise and progressive thinking to help guide you through decisions to ensure maximized device uptime, improved response times, and real-time data insights, so your customers get device availability, service quality, and frictionless experience they deserve.
[IMG: Meet Our Team]

“Very easy to work with. High level of communication and expectations."
Global Hardware & Software Supplier

“The people at Burroughs are great to work with, responsive and dedicated to a smooth transition."
Leading Security Solutions Provider

“The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.”
Leading Financial Kiosk Company

“We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need."
Leading Golf Simulator Company

“Outstanding customer service, deep technical knowledge, and system focus on the customer.”
Operations Director
Unattended/Automated Retail

“Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ”
Leading Air Vending Company

“We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more."
Leading Smart Vending Company

“Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly”
Leading Air Vending Company

“The transition team has been very good to work with through this process.”
Leading Manufacturer of Autonomous Cleaning Robots

“Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on."
Leading Self-Order Kiosk Company

“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!”
ATM/Debit Manager
Baxter Credit Union

“The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.”
Operations Manager
Top 10 Crypto ATM Operator

“Great to work with and extremely responsive. Very well organized.”
Executive Services Manager
Global Enterprise Technology Leader

“I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.”
Director of Operations
McDonald’s Franchisee

“We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.”
Operations Manager
Huntington Bank

“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.”
Vice President of Client Services
FlashParking

“Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.”
Executive Leader
Hawaii National Bank

“Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.”
Supplier Management
Top 10 Bank in North America

“Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.”
Support Management
FlashParking

“The ease at which we can share terminals and turn around for onboarding is swift and effective.”
Operations Manager
Top Crypto ATM Operator

“Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.”
Card Administrator
Credit Union Customer

“The Burroughs team has been great to work with... makes my job easy.”
Director of Operations
Nationally Recognized ATM Operator

“Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.”
Branch Administrator
Credit Union Customer

“Simple, seamless, and very informative.”
VP of Business Development
Leading ATM Provider

“I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry."
Leading Financial Kiosk Company

“Professionalism and customer focus have made the process seamless."
Leading Automated Kiosk Company

“Thorough, comprehensive list of tasks to compete developed at the start of the project. Detailed follow-through to monitor and ensure all tasks were completed on time."
Leading Automated Kiosk Company

“Communication was timely and direct throughout the transition. Friendly and personal rapport was developed to make the onboarding process enjoyable yet professional."
Leading Automated Kiosk Company

[IMG: Guide - Technical Staffing Models Unveiled Their Role in Shaping The Customer Experience]

[H4] Guide
[H3] Technical Staffing Models Unveiled: Their Role in Shaping Customer Experience
Download our guide today to learn how different technical staffing models can position your business for success.

[H2] Achieve the sophistication you require—without the complexity.
[IMG: Schedule a Consultation]

[H3]

[H1] Solutions

Maintenance Services

Remote Monitoring & Triage Services

Dispatch, Tech Support & Help Desk

Parts Logistics & Planning

Depot Repair and Refurbishment Services

Program & Project Management

[H2] Maintenance Services
Get technology-driven, digital-first incident resolution from our 450 expert service technicians including guided service, prescriptive service and augmented reality driven smart hands though the Burroughs Digital Platform. Each service technician has an average of 5 years of experience and more than 8 certifications coupled with the ability to 'fast ramp' new lines of equipment deployments and lifecycle management.
Our service technicians receive industry-leading in-person, online, and customer-attended training at our Technology-Enabled Service Center of Excellence (TESCoE) that focuses on a wide range of make, model, and equipment types. Our team has extensive knowledge of all operating systems, basic networking, software, electromechanical skills, and compliance knowledge on PCI, ADA, and Des Key security. We are also SOC II certified. With people and parts located across North America, issues are resolved fast. You can even monitor call status in real-time via our eAccess customer portal.
Learn More

[IMG: Maintenance Services]

[H2] Remote Monitoring & Triage Services
Get the peace of mind that comes with ongoing monitoring and support, as well as greater accountability, security, and insights. Around-the-clock monitoring allows us to resolve problems fast, reducing vulnerability and operational failures and maximizing uptime and availability.
Our solutions are designed to lessen your overhead while increasing efficiency and giving you the ability to focus on your business, not technology upkeep. Cloud-based EDI connections enable speed to dispatch resolution and reporting.
Learn More

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[H2] Dispatch, Tech Support & Help Desk
Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting and technical specs are available to all service technicians for faster support via Solvweb.
Our ability to resolve a service call every 90 seconds combined with EDI customer connections for automated call management means you're not waiting on hold for service and support. Talk with our team about how we can develop a solution that fits your specific business needs.
[IMG: Schedule a Consultation]

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[H2] Parts Logistics & Planning
Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.
We ensure that quality, cost-efficient parts are available at the ready with more than 130 forward-stocking locations and over 400 fleet vans. Our visibility into the supply chain via real-time software platforms means you’re never waiting around for parts.
[IMG: Schedule a Consultation]

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[H2] Depot Repair & Refurbishment Services
Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Our highly skilled repair team has unmatched technical expertise and restores over 1,600 modules monthly, spanning 200+ unique part numbers. Our team is ready to support:
ATMs, ITMs & TCRs
Smart Safes & Cash Recyclers
Self-Service Kiosks & POS Terminals
Coin Dispensers, Bill Validators & Currency Counters
PCBs, Main Boards & Control Boards
Components, Modems & Routers
And More!
Get peace of mind knowing that all repairs are completed by degreed electrical, design, and quality engineers using certified parts that undergo strict QC inspections backed by a competitive warranty.
With Burroughs in your corner, you can achieve predictable repair costs, extend the lifespan of your fleet, reduce downtime, and circumvent potential supply chain constraints that can cause long lead times on essential parts.
[IMG: Schedule a Consultation]

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[H2] Program & Project Management
Get the expertise of a collaborative partner who can help you manage full-scale installations or decommissions of special projects and everything in between.  When you partner with Burroughs, our experienced onboarding specialists, and project managers jump into action to develop a customized deployment strategy and plan based on your unique requirements. Our team can guide you through key readiness milestones, and hardware and software decisions, such as site surveys, rigging, staging, installation, bring-live, OS and software upgrades, network conversions, and communications (modems/routers) replacements or upgrades. Your project is managed from start to finish by program and project management teams who are highly experienced across technology and project types, and who are ready to deliver a seamless customer experience. Talk with our team to learn more about how we can help take your project to the next level.
Learn More

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Full Lifecycle Support
OEM-agnostic, 320,000 devices managed (ATMs, smart safes, cash recyclers, kiosks, robotic automation systems, and other connected IoT technology)

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Expertise
Dedicated in-house level 2 and level 3 support, and decades of experience on 100s of equipment types.

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Responsiveness
Resolving a service call every 90 seconds.

[IMG: transparency]

Transparency
Real-time data on call progress. Flexible offerings; we won’t sell you services you don’t need.

[IMG: complete coverage]

Complete Coverage
450 technicians and 130+ forward-stocking locations across North America.

[IMG: peace of mind]

Peace of Mind
24/7 call center support for communication errors, hardware issues, system upgrades, and security patches.

[H2] Your Trusted Partner
Rooted in a 140 year history of innovation and support, our team streamlines the management of your payment and transaction technology, unattended self-service, robotic automation systems, and connected IoT technology so you can stay focused on providing the best customer experience possible.
Meet Our Team

“Very easy to work with. High level of communication and expectations."
Global Hardware & Software Supplier

“The people at Burroughs are great to work with, responsive and dedicated to a smooth transition."
Leading Security Solutions Provider

“The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.”
Leading Financial Kiosk Company

“We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need."
Leading Golf Simulator Company

“Outstanding customer service, deep technical knowledge, and system focus on the customer.”
Operations Director
Unattended/Automated Retail

“Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ”
Leading Air Vending Company

“We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more."
Leading Smart Vending Company

“Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly”
Leading Air Vending Company

“The transition team has been very good to work with through this process.”
Leading Manufacturer of Autonomous Cleaning Robots

“Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on."
Leading Self-Order Kiosk Company

“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!”
ATM/Debit Manager
Baxter Credit Union

“The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.”
Operations Manager
Top 10 Crypto ATM Operator

“Great to work with and extremely responsive. Very well organized.”
Executive Services Manager
Global Enterprise Technology Leader

“I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.”
Director of Operations
McDonald’s Franchisee

“We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.”
Operations Manager
Huntington Bank

“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.”
Vice President of Client Services
FlashParking

“Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.”
Executive Leader
Hawaii National Bank

“Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.”
Supplier Management
Top 10 Bank in North America

“Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.”
Support Management
FlashParking

“The ease at which we can share terminals and turn around for onboarding is swift and effective.”
Operations Manager
Top Crypto ATM Operator

“Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.”
Card Administrator
Credit Union Customer

“The Burroughs team has been great to work with... makes my job easy.”
Director of Operations
Nationally Recognized ATM Operator

“Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.”
Branch Administrator
Credit Union Customer

“Simple, seamless, and very informative.”
VP of Business Development
Leading ATM Provider

“I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry."
Leading Financial Kiosk Company

“Professionalism and customer focus have made the process seamless."
Leading Automated Kiosk Company

“Thorough, comprehensive list of tasks to compete developed at the start of the project. Detailed follow-through to monitor and ensure all tasks were completed on time."
Leading Automated Kiosk Company

“Communication was timely and direct throughout the transition. Friendly and personal rapport was developed to make the onboarding process enjoyable yet professional."
Leading Automated Kiosk Company

[H4]

SOC 2 Type 2

Why Your Service Provider Should be SOC 2 Type II Certified
Read

[H4]

Staging Services

Enhancing Business Operations: How Staging Services from Your Servicer Provider Can Drive ROI
Read

[H4]

Full Lifecycle Management

Navigating Connected IoT Technology Partnerships: Five Factors to Consider When Selecting a Service Provider
Read

See All Resources
See All Blog Articles

[H2] Achieve the sophistication you require—without the complexity.
[IMG: Schedule a Consultation]

[H3]

[H1] Join Our Team
We’re always looking for hard-working innovators who want to transform the industry.

[H2] A Culture of Empowerment Makes for a Fulfilling Career
Character, customer-centric, accountability, teamwork, innovation—our core values are the cornerstone of everything we do. If you like owning the problem and solution, leading by example, and continuously looking for ways to improve, we want you to join our collaborative, hardworking team.
Our industry-leading Burroughs training program, combined with our focus on continuous development, including tuition reimbursement, makes Burroughs a great place to grow your career—and have fun doing it.
Now accepting applications. View our job openings below.

[IMG: young multi ethnic business people group walking standing and top view]

[H2] Competitive Benefits, Fun Environment
401(k)
Medical, dental, and vision insurance
Life insurance
Pet insurance
Paid time off
Health savings and flexible spending accounts
Short and long term disability
Employee referral program
Tuition reimbursement

[IMG: Creative team putting their hands together in circle]

[H2] Achieve the sophistication you require—without the complexity.
[IMG: Schedule a Consultation]

[H3]

[H1] Customer Support

[H3] Current Customers
Request support at 1-800-BURROUGHS (1-800-287768447) or by emailing dispatch@burroughs.com.
You can check the status of open tickets at any time by logging into the eAccess Portal.
[IMG: Log In]

[H3] Not a Burroughs Customer, Yet?
[IMG: Contact Us]

“Very easy to work with. High level of communication and expectations."
Global Hardware & Software Supplier

“The people at Burroughs are great to work with, responsive and dedicated to a smooth transition."
Leading Security Solutions Provider

“The Burroughs onboarding team is consistently solutions oriented, upbeat and positive in approach. More importantly - they are very capable, professional and eager to move along at a pace that works for the client.”
Leading Financial Kiosk Company

“We work with Burroughs' technicians to manage our service needs across all product lines. They have the ability, infrastructure, and capacity we need."
Leading Golf Simulator Company

“Outstanding customer service, deep technical knowledge, and system focus on the customer.”
Operations Director
Unattended/Automated Retail

“Detailed transition reporting. Multiple leads in various departments to cater to our transition needs. Many months of planning prior to going live, which is essential to a implementations success. Structured onboarding process that is detailed and designed to not miss even the smallest detail. ”
Leading Air Vending Company

“We selected Burroughs to be our exclusive partner in the U.S. market as we expand globally ... they do everything we ask of them and more."
Leading Smart Vending Company

“Burroughs stuck out to us as they are already heavily affiliated with one of our largest accounts. Additionally, the onboarding and transition has been fantastic. They do a great job making laying out all the steps and making sure everything runs smoothly”
Leading Air Vending Company

“The transition team has been very good to work with through this process.”
Leading Manufacturer of Autonomous Cleaning Robots

“Burroughs has everything we need – the geographic reach, competitive pricing, and extensive experience. They can even reach our devices in secure locations, like airports. There’s nothing they fall short on."
Leading Self-Order Kiosk Company

“When we switched to Burroughs, our downtime was reduced from the previous vendor. The technicians are friendly, and it’s obvious they care—they ‘own’ the responsibility to keep our ATMs up and running, whether through preventative maintenance or necessary repairs. Our account reps keep us informed and are a pleasure to work with. All in all, this team makes it easy to do business with Burroughs!”
ATM/Debit Manager
Baxter Credit Union

“The process for onboarding was very straightforward but thorough. Our specific needs were understood and dealt with efficiently by the onboarding team.”
Operations Manager
Top 10 Crypto ATM Operator

“Great to work with and extremely responsive. Very well organized.”
Executive Services Manager
Global Enterprise Technology Leader

“I see a 36% savings in managers’ time alone (using smart safes). We’ve freed up 2-3 hours per day that they spent counting money, equating to over $70K per year. Now they have more time to be managers.”
Director of Operations
McDonald’s Franchisee

“We have utilized Burroughs for over 40 years, and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products, and reliable field service technicians.”
Operations Manager
Huntington Bank

“We wanted to be confident that our network of technicians could deliver consistent service and the efficiency we demand for our customers. Burroughs has undoubtedly set the bar for service technicians across similar mission-critical operations, and we are eager to shape their impact on the parking market, which has far too long been dominated by antiquated and costly maintenance processes.”
Vice President of Client Services
FlashParking

“Your sales rep is great and so are your field engineers. It's important to us that there is continuity and superior customer service. We've enjoyed a relationship with Burroughs that has gone back to the early 70s. That should tell you that we're happy with Burroughs.”
Executive Leader
Hawaii National Bank

“Burroughs created a new product and service offering in a very short time... the Transition Management team was extremely diligent and flexible in working through all of the detail and nuances to ensure a seamless transition from start to finish.”
Supplier Management
Top 10 Bank in North America

“Massive kudos goes to Burroughs. Their service technician team was instrumental in solving multiple challenges for one of our customers. The Burroughs team showed great patience, innovation, and customer service in assisting our customer.”
Support Management
FlashParking

“The ease at which we can share terminals and turn around for onboarding is swift and effective.”
Operations Manager
Top Crypto ATM Operator

“Great support received from all levels of Burroughs. From Account Management to techs, Burroughs is a pleasure to work with.”
Card Administrator
Credit Union Customer

“The Burroughs team has been great to work with... makes my job easy.”
Director of Operations
Nationally Recognized ATM Operator

“Burroughs techs are so helpful, full of knowledge and experience. Very quick to respond and fix issues.”
Branch Administrator
Credit Union Customer

“Simple, seamless, and very informative.”
VP of Business Development
Leading ATM Provider

“I wanted a partner that had payment and transaction, kiosk, and IT competency. Burroughs has it all, and is able to provide services across all subsets of kiosks that we carry."
Leading Financial Kiosk Company

“Professionalism and customer focus have made the process seamless."
Leading Automated Kiosk Company

“Thorough, comprehensive list of tasks to compete developed at the start of the project. Detailed follow-through to monitor and ensure all tasks were completed on time."
Leading Automated Kiosk Company

“Communication was timely and direct throughout the transition. Friendly and personal rapport was developed to make the onboarding process enjoyable yet professional."
Leading Automated Kiosk Company