Semantic Coherence: Redion – Signal Evidence & AI Readability

[H1] Welcome to Redion

A new name for what we have already become.

We have spent years building a single global platform — 12,000 people, 190+ countries, one standard, one promise, one relentless commitment to care. Protecting the people who matter most to the world's leading employers and travel platforms.

Discover who we are

[H1] Welcome to Redion

You live, we care.

Today, the name finally catches up with the reality. This is more than assistance. More than insurance. Redion is a unified global care partner — built around the moments that define people's lives.

Our vision & values

[H1] Welcome to Redion

By your side. Always ready. Always on.

The future of care isn't drawn by geographies or service lines. It's defined by moments. By trust. By showing up when it counts — without hesitation, without exception.

Discover our story

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[H2]
Travel with confidence

We watch over you wherever you go​.

For over 60 years, Europ Assistance has been dedicated to supporting travelers around the world, providing peace of mind and exceptional care for both people and their belongings, wherever their journeys may take them.

Learn more about travel

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[H2]
You move​

We follow you closely whatever you drive​.

With services ranging from emergency assistance to routine auto care, Europ Assistance is able to deliver effective responses to all motoring and mobility issues.

Learn more about mobility

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[H2]
Enjoy your home​

We keep everything running smoothly.

Whether you face home emergencies, appliance breakdowns, pest problems, environmental concerns, or more, we are here to help with qualified and specialized professionals readily available to assist you.

Learn more about home and living

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[H2]
Feel your best​

We care for your wellness​.

We offer a variety of solutions to meet your needs, from everyday medical care to more complex situations like accidents or chronic illness. Whatever the need, we’re here to take care of you.

Learn more about health

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[H2]
Relax together

We keep an eye on your loved ones.

Smart solutions to help seniors live longer, safer, and healthier at home, bringing peace of mind to the senior and their family and caregivers.

Learn more about senior care

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[H2]
You deserve the best

Our concierge services do more.

Our private concierge advisory team is available 24/7 to assist you with all of your needs.

Learn more about concierge

[H3]
Caring for the lives of our customers for 60+ years

Redion, formerly Europ Assistance and Generali Employee Benefits, brings together years of expertise to deliver a fully integrated global care platform. We combine assistance, travel insurance, and employee benefits to support people through life’s most stressful moments—with care you can rely on.

Learn more

Redion Employee Benefits supports your teams wherever they work and live. With trusted solutions in 133 countries and a growing global network, we deliver consistent protection worldwide—so your people feel supported, and your business stays aligned.

Explore our employee benefits solutions

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We assist you in every moment of your life​

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Travel

Travel with confidence. We watch over you wherever you go. Redion supports travelers around the world, providing peace of mind and exceptional care for both people and their belongings.

Learn more

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Mobility

You move. We follow you closely whatever you drive.With services ranging from emergency assistance to routine auto care, Redion is able to deliver effective responses to all motoring and mobility issues.

Learn more

[H3]
Home & living

Enjoy your home. We keep everything running smoothly. Whether you face home emergencies, appliance breakdowns, pest problems, environmental concerns, or more, we are here to help with qualified and specialized professionals readily availible to assist you.

Learn more

[H3]
Health

Feel your best. We care for your wellness. The importance of health, both physical and mental, has never been clearer. We offer a variety of solutions to meet your needs, from everyday medical care to more complex situations like accidents or chronic illness. Whatever the need, we’re here to take care of you.

Learn more

[H3]
Senior care

Relax together. We keep an eye on your loved ones. Smart solutions to help seniors live longer, safer, and healthier at home, bringing peace of mind to the senior and their family and caregivers.

Learn more

[H3]
Concierge

We assist you in every moment of your life​. You deserve the best. Our concierge services do more. Let yourself be carried by a unique concierge program. More than 100 lifestyle advisors act as personal assistants to perfectly fit your needs, expectations and wishes 24/7 : from day-to-day services which make easier your daily life to extraordinary and tailor-made experiences which make your life special and unique.

Learn more

We prove every day that we are the most reliable CARE company in the world.

[IMG: Antoine Parisi standing for an interview]

Beyond the time and the tendances, we remain our global vision and mission unchanged. Anytime and anywhere we help our customers to solve difficult or stressful situations. We stand by our clients. Because care is our profession.

Antoine Parisi, Chief Executive Officer, Europ Assistance Group

190+

countries covered

With numerous partners and 57 assistance centers, our assistance teams benefit from the strength, reliability, and international reach a global company brings to the table. This position enables us to deploy our services to brand new markets at a faster pace.

Learn more

[H2] Latest news​

Corporate news

May 26, 2026

[H4] Generali reveals Redion — the new brand for the Group’s leading global Care platform, which encompasses Europ Assistance and Generali Employee Benefits

Travel

Apr 28, 2026

[H4] Holiday Barometer 2026: Geopolitical Risk Is Shaping Travelers’ Trade-offs Without Dampening the Desire to Travel

Corporate news

Mar 17, 2026

[H4] Wendy Liu is appointed CEO Global Benefits and Partnerships at Generali CARE

[H2] Join us!

As an industry leader, we are looking for passionate and empowered individuals to help us shape the future of assistance and travel insurance.

Learn more

[H1]
About us
One Brand. One Promise. One Standard.Redion emerged from years of building something the market had never seen: a truly integrated global care platform — spanning assistance, travel insurance, and employee benefits — operating under a single set of world-class standards across 190+ countries. The name is new. The platform is not. We are here to help the world's most respected employers, insurers, and travel companies deliver care that is consistent, fast, and genuinely human — wherever their people are. Your customers and employees receive consistent care worldwide. Your operations stay simple. One unified business, organised entirely around the moments that matter most in people's lives.By your side. Always ready. Always on.

Frequently Asked Questions

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Key facts and figures

Redion is trusted by seven of the ten largest global employers. Half of the world’s top ten travel platforms. Six of the twenty largest financial institutions worldwide.

#1

in Employee Benefits

#2

in Assistance & Travel Insurance

190+

countries

on coverage

€6bn

platform scale

12,000+

people behind the promise

40m

calls received

every year

1

intervention

every 3 seconds

#1 largest

worldwide proprietary

integrated medical network

1st

Assistance provider

in history

[H3]
Our Global Presence

With a strong international footprint, Redion combines global expertise with local care. Wherever you are, our teams are ready to support you with tailored solutions.

See our global presence

[H3]
Our history

Founded in 1963, Europ Assistance, the inventor of assistance—has been supporting customers for over sixty years.Today, Generali Employee Benefits is part of that story. Together, we are Redion. One global care partner, supporting people and organizations in more than 190 countries through a trusted network of providers and assistance centres.One name. One purpose. One team.

Discover our history

[H3]
Governance

Discover our governance, combining global vision with local leadership to serve every market.

Discover our Governance

[H2] Join us!

As an industry leader, we are looking for passionate and empowered individuals to help us shape the future of assistance and travel protection.

Learn more

[H1]
Mobility
You move. We follow you closely whatever you drive.We understand the stress of being stranded. That’s why we do everything we can to get you on the move and to your destination as quickly and efficiently as possibly.With services ranging from emergency assistance to routine auto care, Redion is able to deliver effective responses to all motoring and mobility issues, both at home and abroad.

Contact us

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Our services

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Roadside assistance and vehicle emergency services

Phone fix
Whenever possible, our assistance coordinators aim at solving issue by phone, as a first priority, taking the time to get the right information from the motorist. This helps to prevent the dispatch of resources where not necessary.

Repair on spot
Our network of roadside assistance providers can perform Repair on Spot to resolve the incident and thus re-instate immediate mobility for you.

Towing services
Our granular network of towing trucks ensures fast and appropriate intervention: when Repair on Spot is not possible, the immobilized vehicle is towed to a repairing workshop.

Vehicle repatriation
We can manage car repatriation via our vehicle transportation network after an immobilization and recovery abroad, so that the your vehicle is delivered back home or to the garage.

Journey continuation
Our priority is to ensure your mobility is in line with your needs and expectations: our assistance coordinators propose the most appropriate options to restore your mobility and allow you and your party to continue your journey or return home. These options can include car rental proposed through our network and alternative transport solution (train, public transports,…).

[H3]
Vehicle ownership lifecycle care

Car pick-up & delivery
A convenient, time saving service, you can benefit from doorstep pick-up and drop-off of your car, at home or office: no need to drive your car by yourself to a workshop or service center.

Tyre protection
As tyres have high risk of damage and are expensive to replace, you do not bear the full costs of tire replacement thanks to our tyre protection. In case of tyre puncture, we replace and assume the cost of same or equivalent tire, including a new valve if necessary, and optionally labor costs to replace and balance with new tire.

Car swap for electric vehicles
Allows drivers to swap to an Internal Combustion Engine vehicle when they plan a long-range trip, for instance for a week-end or for holidays. Redion leverages the access to its rental car network agreements with a wide range of vehicle types.

Service activated roadside assistance
Roadside assistance included either in the manufacturer’s warranty or its service contract is renewed for 12 months when you service your car in the authorized repairing garage.

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Micromobility & bike assistance

Micromobility & bike assistance
As usage of mobility alternatives is booming, the need for assistance to micromobility assistance is getting more and more necessary. Redion delivers roadside assistance (including repair on spot and mobility solutions) and further benefits to users of all kinds of micromobility vehicles: bikes and e-bikes, electric scooter, monowheels and segways… bringing peace of mind to you whenever you face an incident.

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Digital roadside assistance

Thanks to our 24/7 digital platform, you have immediate access to emergency roadside assistance anytime.Simple and easy to useAccess to local assistance centers in your country speaking your own languageAccurate incident geolocationReal-time information on roadside service delivery (tow-truck geo-tracking)

A fast and modern response

Digital Roadside Assistance provides you with a simple, seamless experience

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Our network
Introducing our powerful global network of automotive and mobility partners, spanning across the world to provide efficient care and support motorists and their passengers.

12,000

providers

35,000

towing trucks

80%

of towing trucks arriving within 45 minutes

at incident place

+40%

repair on spot rate

in most markets

97%

geo-tracking

in key markets

Learn more

2025

Mobility Barometer

Among Europe
Europeans accelerate their shift towards greener and more multimodal transportation

Learn more

Latest news about mobility

Mobility

Mar 28, 2025

[H4] 2025 Mobility Barometer: Europeans accelerate their shift towards greener and more multimodal transportation

Mobility

Mar 27, 2024

[H4] Europ Assistance – Mobility Barometer 2024 – 2nd edition

Corporate news, Mobility

Mar 28, 2023

[H4] Europ Assistance takes under its wing the moveasy mobility platform

[H1]
Home and living
Enjoy your home. We keep everything running smoothly.Homes are at the center of our lives; Redion works to uphold the safety and serenity of these special places. Whether you face home emergencies, appliance breakdowns, pest problems, environmental concerns, or more, we are here to help with qualified and specialized professionals readily available to assist you.

Contact us

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Our services

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Protecting your home

Home emergency
Unforseen events can happen anytime, and you need help right away. A sudden leakage or losing home keys. Our Home Emergency service provide immediate assistance to organize a qualified craftmen to solve the issue.Peace of mind for you and easy to access service by phone or digital communication.

Climatic risk
Our specific climatic risk offer brings a comprehensive set of assistance services in case of hail, flood or other risks that can make your home damaged or unhabitable. We provide solutions to repair your home, remove pests, protect your home and belongings and even organize baby sitting or pet sitting if needed.

Pests
Pests can infest your home. With Redion, we identify the adequate treatment to eliminate your pest problem and keep it from coming back. Our scope of intervention covers both indoor and outdoor (Ants, Bedbugs, Termites, Wasps and many more…).

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Repairing your appliances and electronics

Home appliances
The breakdown of your dishwasher, fridge or washing machine can easily become stressful if you cannot find a qualified professional to resolve the problem. We believe that repairing home appliances should be easy. When you face a breakdown at home, we will quickly identify the issue and appoint a technician to assist you. If possible, we even have the ability to do a video diagnosis to solve the issue even faster.

Mobile phones
We propose Mobile Phone insurance coverage in case of theft, breakdown, accidental damage including screen breakage. Our team of specialist will repair or replace your phone according to the contracted plan, including transport and labor cost.

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Protecting your identity

Cyber protection
Introducing Redion’s advanced Cyber Protection solutions, designed to grant you the reassurance and tranquility essential for a worry-free online experience, allowing you to relish the vast possibilities of the Internet without any concerns. Explore Redion’s Cyber Protection for worry-free online experiences. Stay safe online with our advanced solutions.Learn more

[H3]
Protecting you and your family

Pet assistance
We care for the health and safety of your domestic animals. We provide several services for dogs and cats, including emergency surgery in case of accident or sudden illness of the pet, emergency transportation of the pet in case of accident or medical discharge, scheduling veterinary consultation or even pet sitting.

Legal assistance
Our legal experts can assist you for various legal matters including legal and tax advice, consumer defense including traffic sanction management.

Funeral assistance
We stand by you at all times, including the loss of a loved one. We provide service that facilitates the necessary procedures in the event of the death of yourself or one of your dependents, according to the contracted plan, including administrative formalities, body preparation, funeral (burial or cremation), and body transfer.

[H3]
Why Redion

[H3] Quality of Service
Constantly working to be the most reliable care company in the work. Our Assistance DNA puts customer first.
[H3] Qualified network
Extended network of qualified professionals (plumber, electricians, locksmiths, glaziers, and more).
[H3] Available​​
Service is available 24/7, through multiple contact channels (apps, call-center,…).

[H3]
Digital Home assistance

An easy-to-use interface to request home assistance 24/7A streamlined and fast process to book a craftsman in minutes

A simple solution with a quick response throughout home incidents

[IMG: Mobile screen showing Europ Assistance Digital Home Assistance app with options for incident types: Water, Electrical, Lock, DIY, and Appliances]

2024

Sustainable Living

Discover our Sustainable Living @Home Barometer. The survey was conducted by Adwise, a marketing consultancy firm, among 7,000 people across 7 countries in Europe: Belgium, France, Germany, Austria, Italy, Portugal, Spain. It studies Europeans opinion and behavious toward sustainability along with most adequate services for a more sustainable lifestyle

Learn more