Information Density: HSBC India – Signal Evidence & AI Readability

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Not just banking, your world elevated

HSBC Premier. Designed to open doors to wealth opportunities in India and beyond, support your well-being and move seamlessly with you across borders.

Know more

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HSBC Live+ Credit Card

Get 4 complimentary domestic airport lounge visits per year.

Learn more

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HSBC NRI services

Open an NRI account in just 4 hours. T&C apply.

Learn more

Premier Banking

NRI Services

Credit cards

Salary accounts

Home Loans

Personal Loans

Investment

Insurance

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HSBC India Mobile Banking app

Conveniently manage your HSBC accounts anytime, anywhere.

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Fixed Deposit Account

Get interest rates up to 5.5% p.a.

T&Cs apply.

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Wealth Insights

Get the latest in-house perspectives on financial markets and various asset classes.

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Help and support

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Take action

Lodge a complaint

Claim funds from your inoperative HSBC account

Opt out from marketing communications and calls

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Banking made easy

Mobile banking FAQs

Online banking FAQs

Bill payments

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Fraud and security

Safeguard

Online security

Security centre

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Improve your financial literacy

Read these useful information posters for Financial Literacy Week 2026 - 9 to 13 February.

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KYC alerts

Updating your KYC (PDF)

Updating your KYC (PDF) This link will open in a new window

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Fraud

Beware of KYC fraud (PDF)

Beware of KYC fraud (PDF) This link will open in a new window

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Account protection

Don't be a money mule (PDF)

Don't be a money mule (PDF) This link will open in a new window

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CKYD ID

All about CKYC ID (PDF)

All about CKYC ID (PDF) This link will open in a new window

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Useful links

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Policies & regulatory information

SEBI ODR circular (PDF, 856KB)
SEBI ODR circular (PDF, 856KB) Download

SEBI ODR login
SEBI ODR login Modal link

Important notification with respect to Form 10 F
Important notification with respect to Form 10 F Modal link

Important income tax requirement - linking PAN to Aadhaar
Important income tax requirement - linking PAN to Aadhaar Modal link

Common Reporting Standard (CRS)
Common Reporting Standard (CRS) View information and details Modal link

Regulatory & Banking Practices
Regulatory & Banking Practices View important legal disclosures now Modal link

Interest Rates & Service Charges
Interest Rates & Service Charges View charges for products and services Modal link

Foreign Account Tax Compliance Act (FATCA)
Foreign Account Tax Compliance Act (FATCA) Visit website now Modal link

Important Notices
Important Notices View now Modal link

Foreign Exchange Management Act (FEMA) FAQs
Foreign Exchange Management Act (FEMA) FAQs Modal link

TCS (Tax Collected at source) (PDF, 89KB)
TCS (Tax Collected at source) (PDF, 89KB) Download

Search for an unclaimed deposit account
Search for an unclaimed deposit account Modal link

Unclaimed deposits: common claim application form
Unclaimed deposits: common claim application form Modal link

SEBI Investor Website
SEBI Investor Website Modal link

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Important documents

Comprehensive Notice Board (PDF)
Comprehensive Notice Board (PDF) Download

Reserve bank – Financial Fraud Awareness (JPG, 207KB)
Reserve bank – Financial Fraud Awareness (JPG, 207KB) Download

Reserve Bank - Integrated Ombudsman Scheme (PDF, 1.37MB)
Reserve Bank - Integrated Ombudsman Scheme (PDF, 1.37MB) Download

NSDL circular advisory (KYC compliance) (PDF, 209KB)
NSDL circular advisory (KYC compliance) (PDF, 209KB) Download

HSBC India Customer Rights Policy (PDF, 258KB)
HSBC India Customer Rights Policy (PDF, 258KB) Download

HSBC Bank IFSC Codes, MICR Codes and BSR Codes (PDF, 57KB)
HSBC Bank IFSC Codes, MICR Codes and BSR Codes (PDF, 57KB) Download

HSBC Citizens Charter (PDF, 92KB)
HSBC Citizens Charter (PDF, 92KB) Download

Policy on Banking Facility for Senior Citizens and Differently Abled Customers (PDF)
Policy on Banking Facility for Senior Citizens and Differently Abled Customers (PDF) Download

The Depositor Education and Awareness Fund (DEA Fund) Claim Procedure (PDF)
The Depositor Education and Awareness Fund (DEA Fund) Claim Procedure (PDF) Download

E-Auction Notice of Repossessed Property (Delhi) (PDF)
E-Auction Notice of Repossessed Property (Delhi) (PDF) Download

E-Auction Notice of Repossessed Property (Hyderabad) (PDF)
E-Auction Notice of Repossessed Property (Hyderabad) (PDF) Download

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Digital Payments Awareness Week 2026

Remember, criminals have lots of ways to cheat you and steal your money. RBI says always beware of messages or calls from unknown numbers.

See our security centre

[IMG: QR-Icon]

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Think you've been a victim of fraud?

Report any online fraud straight away, and keep up to date with the latest fraud help and advice:
Call 1930 for online financial fraud
Visit www.cybercrime.gov.in to report any cybercrime
Follow CYBERDOST on social media for updates on cyber hygiene
Supported by the Ministry of Home Affairs and the Indian Cyber Crime Coordination Centre.

[IMG: DICGC QR code]

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We're registered with the DICGC

The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India) is registered with the Deposit Insurance and Credit Guarantee Corporation (DICGC).
Bank deposits up to INR500,000 per depositor are fully insured by the DICGC under the Deposit Insurance Scheme. Please visit the DICGC website for more information.

DICGC website

DICGC website This link will open in a new window

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Feedback and Complaints

Process to offer feedback or submit a complaint

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Grievance Redressal Policy

We believe that customer service is an important imperative for sustained business growth and we want to ensure that our customers receive exemplary service across different touch points of the Bank. Prompt and efficient service is essential to retaining existing relationships and customer satisfaction is critical to the Bank.
Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework.
The Bank shall ensure that all complaints received are recorded, acknowledged, and resolved. It shall also ensure effective monitoring/ escalation mechanism are put in place so that the customer complaints are resolved in a proper and time bound manner. The Customer Grievance Redressal Policy outlines the framework for addressing the same.
Definition of Complaint
A complaint is any expression of dissatisfaction about the Bank’s activities, products or services where a response or resolution is explicitly or implicitly expected. A complaint can be from, or on behalf of, existing, former or prospective customers.
Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Bank’s Grievance Redressal policy follows the following principles:
Customers are treated fairly at all times.
Complaints raised by customers are dealt with courtesy and in a timely manner.
Customers are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints.
Complaints are treated efficiently and fairly.
The Bank employees work in good faith and without prejudice, towards the interests of the customers.
This policy is available on the Bank’s website and at our branches on request. Employees are aware of the complaint handling process and the grievance redressal mechanism of the Bank

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Need help?

Visit our contact page to speak to us over the phone, email or online enquiry

Contact us
Contact us To inquire about HSBC ways to bank

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More Information

Ways to Bank

Help & Support

Find your nearest branch

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Awareness of the Grievance Redressal mechanism

At HSBC, Customer Delight is our priority and we are committed to provide our customers Best in Class Banking Experience. If Customers are happy with our services, we would love to hear from them. Similarly, customer feedback helps us strengthen things that we are doing well and at the same time improve on areas where we need to do better.
The customer can record their grievances / provide their feedback in writing or verbally. The customer can approach the Bank to register a complaint through any of our service touch points given hereunder and expect a response within 10 days of complaint registration. For any service requests or queries, you can approach your nearest Branch or Contact Centre. If at any stage, you feel that our service levels are not up to your expectations, please register your complaint at any of the following access channel.
In case the customer does not receive a response within the number of days indicated below for each level or if the customer is dissatisfied with the response received from the Bank, the customer may escalate the complaint to the next level as indicated below.
Click on the links below to access the grievance redressal mechanism of the Bank:

Flow chart- Grievance Redressal and Escalation Mechanism (PDF)
Flow chart- Grievance Redressal and Escalation Mechanism (PDF) Download

Grievance Redressal Mechanism - Non Demat Accounts

Grievance Redressal Mechanism - Demat Account

Grievance Redressal Mechanism – Bill Payment (For BBPS transactions only)

Grievance Redressal Mechanism – Bill Payment (For BBPS transactions only) This link will open in a new window

Grievance Redressal Mechanism - Online Dispute Resolution in the Indian Securities Market

Grievance Redressal Mechanism - Online Dispute Resolution in the Indian Securities Market This link will open in a new window

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Internal Machinery to handle Customer complaints

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Nodal Officers and other designated officials to handle complaints and grievances

The Bank has appointed Regional Nodal Officers and the Principal Nodal Officer who are responsible to ensure that the complaint is resolved on behalf of the Bank. Details of Regional Nodal Officers, our Senior Management and Banking Ombudsman are displayed on the notice boards at branches and have been published on the grievance redressal page on our website. The Code of Bank's Commitment to Customers and the Fair Practice Code is also available on our website.

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Resolution of Grievance

The service touch point (as specified above) receiving the complaint is responsible for resolution of complaint/grievance to the customer's satisfaction. Every attempt will be made to offer the customer suitable and appropriate alternate solutions wherever possible. However if the customer continues to remain dissatisfied with the resolution, he can escalate the issue through the grievance redressal mechanism, referred under section 2 above.

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Time frame

Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Complaints are suitably acknowledged on receipt and the customers are informed of delays if any, in the resolution.

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Sensitizing staff on handling complaints (Training)

Our staff is specially trained for handling complaints. The training includes both operations and soft skills, as different customers perceive and react differently to the aspects of complaint handling. Our staff is encouraged to have an open attitude towards recording complaints, ensuring service recovery and winning the customer's confidence. The Chief Nodal Officer and other managers, based on their observation of grievance redressal in various service forums, share feedback and staff training needs with the respective departments.

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Customer Service Committees of the Bank

The Bank has a robust framework of customer service committees to maintain oversight and contribute to enhancement of customer service within the Bank. The committees are responsible for understanding opportunities that may exist for service development and product enhancement, particularly towards enhancing customer experience. Important feedback is shared between the committees, on implementing service initiatives while assessing customer feedback on the overall quality of service rendered by the Bank.

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Customer Service Committee of the EXCO

This committee of the Board is responsible to oversee the implementation of service enhancement initiatives across the Bank. The Customer Service Committee of the EXCO meets monthly and is required to formulate policies on improved customer experience, assess the service governance structure and effect ongoing improvements in the quality of service provided by the Bank

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Standing Committee on Customer Service

This committee serves as a micro level customer service committee driving the implementation process and providing relevant feedback on the effectiveness of the customer service initiatives. On a monthly basis, the committee reviews service metrics across businesses and touch points, and assesses prevalent practices and processes to take the necessary corrective action on an ongoing basis. This Committee is also responsible for overseeing the implementation of regulatory requirements on customer service with the respective units.

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Branch Level Customer Service Committee

The Branch Level Customer Service Committee encourages formal communication between customers and the Bank at a branch level, thereby strengthening the branch service with the active involvement of its customers. The committee provides a monthly forum for direct interaction with a cross section of branch customers. Branch customers who are Senior Citizens are also invited to these forums and encouraged to share their views on branch service.

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Grievance Redressal Day at HSBC bank branches

A Grievance Redressal Day is observed at all our branches on the fifth day of every month. Should this date fall on a bank holiday, the event is held on the next working day.
This initiative is designed to effectively address and resolve our customers' concerns. We invite you to visit your local branch and discuss any grievances directly with our senior officials during business hours. A notice is available at our branch locations with details of the designated senior officials.
No prior appointment is necessary for these meetings.

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Compliments

We try our best to provide excellent service to all our customers. If you like the way we served you or just did something special, we would love to hear about it. This will encourage our employees to serve you better at all times.

Offer a compliment
Offer a compliment Using our online form This link will open in a new window

Analysis and Disclosure of Complaints FY 2024-25
Analysis and Disclosure of Complaints FY 2024-25 Download

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HSBC credit card offers

Explore the latest offers for our credit card customers, with discounts on shopping, dining and more.

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Limited period offers

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Get 3.5% cashback on FX spending

Get 3.5% cashback on all foreign currency transactions with your HSBC TravelOne Credit Card. SMS HSBCFX to 575750 to register.

T&Cs apply
Offer valid until 30 June 2026

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Electronics offers

Use your credit card to save on a range of electronics. Enjoy discounts and cashback on top brands for gadgets, appliances and more.

Vijay Sales

Save up to INR 7,500 on a wide range of appliances and electronic gadgets in store and online.

T&Cs apply
Offer valid until 31 May 2026

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Dyson

Get up to 10X accelerated reward points when you spend over INR10,000.

T&Cs apply
Offer valid until 30 June 2026

Travel offers

Unpack discounts on holidays, flights, hotels and more with your HSBC credit card, helping you see the world for less.

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MakeMyTrip

Enjoy up to INR 40,000 off holiday bookings and up to 15% off hotel and flight bookings.

T&C apply
Offer valid till 31 May 2026

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Goibibo

Enjoy up to 15% off domestic and international hotel and flight bookings on their website or app.

T&C apply
Offer valid till 31 May 2026

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Paytm Flights

Save up to INR 5,000 on international and domestic flight bookings.

T&C apply
Offer valid until 31 May 2026

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Cleartrip

Enjoy up to INR 6,000 off flights and hotels.

T&Cs apply
Offer valid until 30 June 2026

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Yatra

Save up to INR 10,000 on flights and hotel bookings
Promo code: YATRAHSBC

T&Cs apply
Offer valid till 30 June 2026

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Emirates

Save up to INR 12,000 on Emirates flights.
Coupon code: INHSBC1

T&Cs apply
Offer valid until 30 June 2026

Lifestyle and wellness

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Lakme Salon

Get INR1,100 off when you spend INR3,000 or more.

T&Cs apply
Offer valid until 31 December 2026

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Dining and entertainment offers

Enjoy big nights out without a huge price tag. Get discounts at top-rated restaurants and events thanks to your HSBC credit card.

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BookMyShow Lounge

Enjoy 10% off live events and get buy-one-get-one-free movie tickets on Saturdays with your HSBC credit card.

Offer valid until 31 May 2026

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Zepto

Get INR 100 off when you spend INR 999 or more.
T&Cs apply
Offer valid until 31 December 2026

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Multi-brand offers

Save on your favourite brands with your HSBC credit card. Get discounted e-vouchers on fashion, entertainment and more.

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Visa Card offers

Visa Card offers View details and conditions This link will open in a new window

Offers for HSBC Visa Cardholders.

Valid on both HSBC Credit & Debit Cards.

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You might also be interested in

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Credit cards

Explore and compare credit cards to find the one that suits you best.

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7 great ways to use your extra cash

Don't flush away your extra cash. Whether it's a tax refund or annual bonus, here're 7 ways on how you can keep it, and 3 ways not to.

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Travelling often? Get a credit card to make the most out of your trips

If your business or wanderlust takes you city-hopping in India and abroad, then take a travel credit card with you.

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Contact us

Find the best way to get in touch, including our 24/7 emergency phone and SMS services.

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On this page

Live chat
Secure message (for confidential account information)
SMS
Phone numbers
NRI contacts
Overseas NRI centres
WhatsApp (general queries only)

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Live chat

For everyday banking questions, you can start a live chat in online banking or the HSBC India Mobile Banking app. Simply select the chat icon that appears on any page. A chat window will open for you to type us your message.
Live chat should not be used to discuss confidential account information.

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Secure message (for confidential account information)

If you need to discuss confidential account information with us, use our secure messaging service. Log on to online banking and select the 'Help & support' tab in the main menu. From there, select 'Secure messages' to view your existing messages or to send us a new one.

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SMS

To block your debit card in case of loss, misuse or theft, SMS BLOCK<space>HSBC<space><last four digits of your card number> to 575750 from your registered mobile number.

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Phone numbers

Emergency services, such as reporting unauthorised transactions, blocking or cancelling your card or stopping a cheque, are available 24/7.

Customers with disabilities can use these phone banking numbers for all queries, including raising any accessibility issues. We can record that you have a disability to ensure you always get the support you need in future.

Business area
From within India (toll free)
From outside India
Availability

HSBC Premier
1800 266 3456 1800 120 4722
+91-40-65118001 +91-22-71728001
24/7, 7 days a week
HSBC personal banking and credit cards
1800 267 3456 1800 121 2208
+91-40-65118002 +91-22-71728002
6.30am to 8.30pm, 7 days a week

Emergency services, such as reporting unauthorised transactions, blocking or cancelling your card or stopping a cheque, are available 24/7.

Customers with disabilities can use these phone banking numbers for all queries, including raising any accessibility issues. We can record that you have a disability to ensure you always get the support you need in future.

Business area
HSBC Premier

From within India (toll free)
1800 266 3456 1800 120 4722

From outside India
+91-40-65118001 +91-22-71728001

Availability
24/7, 7 days a week

Business area
HSBC personal banking and credit cards

From within India (toll free)
1800 267 3456 1800 121 2208

From outside India
+91-40-65118002 +91-22-71728002

Availability
6.30am to 8.30pm, 7 days a week

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NRI contacts

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Country/region phone numbers

If you're a non-resident or overseas India, find the phone number for the country you're in. All numbers are toll-free unless stated otherwise.

Country/Region
Phone number

Australia
1800953852
Austria
0800296718
Bahrain
80006764
China
108007142932 (South)  108001402946 (North)
Denmark
80254085
France
0800904636
Germany
08000800116
Hong Kong
800938181
India
1800 209 0100 1800 121 2209
Indonesia
0078030165151 (Nikas)  0018030165151 (PTI)
Ireland
1800948637
Italy
0800582749
Kuwait
+965 2223 0782 +965 2223 0727 (local rates apply)
Malaysia
1800819823
Netherlands
08000238310
New Zealand
0800420572
Oman
80077610
Philippines
180011102858
Qatar
00800101031
Saudi Arabia
8008501133
Singapore
8001014362
Switzerland
800894680
Thailand
1800014029
United Arab Emirates
80001830251
United Kingdom
08000489157
United States of America
18339982278

If you're a non-resident or overseas India, find the phone number for the country you're in. All numbers are toll-free unless stated otherwise.

Country/Region
Australia

Phone number
1800953852

Country/Region
Austria

Phone number
0800296718

Country/Region
Bahrain

Phone number
80006764

Country/Region
China

Phone number
108007142932 (South)  108001402946 (North)

Country/Region
Denmark

Phone number
80254085

Country/Region
France

Phone number
0800904636

Country/Region
Germany

Phone number
08000800116

Country/Region
Hong Kong

Phone number
800938181

Country/Region
India

Phone number
1800 209 0100 1800 121 2209

Country/Region
Indonesia

Phone number
0078030165151 (Nikas)  0018030165151 (PTI)

Country/Region
Ireland

Phone number
1800948637

Country/Region
Italy

Phone number
0800582749

Country/Region
Kuwait

Phone number
+965 2223 0782 +965 2223 0727 (local rates apply)

Country/Region
Malaysia

Phone number
1800819823

Country/Region
Netherlands

Phone number
08000238310

Country/Region
New Zealand

Phone number
0800420572

Country/Region
Oman

Phone number
80077610

Country/Region
Philippines

Phone number
180011102858

Country/Region
Qatar

Phone number
00800101031

Country/Region
Saudi Arabia

Phone number
8008501133

Country/Region
Singapore

Phone number
8001014362

Country/Region
Switzerland

Phone number
800894680

Country/Region
Thailand

Phone number
1800014029

Country/Region
United Arab Emirates

Phone number
80001830251

Country/Region
United Kingdom

Phone number
08000489157

Country/Region
United States of America

Phone number
18339982278

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General phone numbers

Here are our NRI general support contact numbers. Local rates apply.

Service
Phone number

Calls to India (from overseas)
+91-40-65118007 +91-22-71728007
Card activation
+91-40-71728003 +91-22-71728003
Credit card queries (toll-free from within India)
1800 267 3456 1800 121 2208

Here are our NRI general support contact numbers. Local rates apply.

Service
Calls to India (from overseas)

Phone number
+91-40-65118007 +91-22-71728007

Service
Card activation

Phone number
+91-40-71728003 +91-22-71728003

Service
Credit card queries (toll-free from within India)

Phone number
1800 267 3456 1800 121 2208

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Overseas NRI centres

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UAE

Address The Hongkong and Shanghai Banking Corporation Limited, Representative office, UAE Unit 802, 8th floor, M-Square Building, Sheikh Khalifa Bin Zayed Street, Bur Dubai, Dubai. Working hours
Monday to Thursday and Saturday: 8.00am to 3.00pm
Friday: 7.30am to 12.00pm
Email: nriservicesdubai@hsbc.com Phone numbers: +9714 3028575 / +9714 3028529

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WhatsApp (general queries only)

Use WhatsApp for general service queries and get information on our products and services. Do not share confidential information such as your PIN, password or credentials.
Get started in 3 easy steps:
Save our WhatsApp number +91 86558 58111 to your contacts. It should show a verified green tick.
Open WhatsApp and select our number to start a conversation.
Text ‘Hi’, accept the terms and conditions (PDF) and you're ready.
Security note: WhatsApp messages are secured with end-to-end encryption. We won't ask you to share personal or account-related details on WhatsApp and we won't share your account information with anyone.

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You might also be interested in

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Phone banking

We’re here to support you over the phone with our 24-hour phone banking service.

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Online banking

Manage your finances easily and securely through online banking anytime, anywhere.

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HSBC India Mobile Banking app

Easily manage your bank accounts and credit cards on our app.

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Forms

See all our application and existing customer forms.

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Notes

[H2] Disclaimer

WhatsApp is owned and controlled by an independent third party which is unaffiliated with HSBC. The use of WhatsApp shall be an independent arrangement between you and WhatsApp. You shall be independently guided by the privacy policies and terms of use governing WhatsApp. HSBC shall not be party to the these policies and terms of use, and HSBC shall not have any concern with the same.
There are no service charges for using our WhatsApp services. But other charges may apply according to your data plan with your telecoms service provider.

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