Semantic Coherence: NAB – Signal Evidence & AI Readability

NAB personal banking | Loans, accounts, credit cards, insurance - NAB

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NAB personal banking

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$0 application fee for unsecured personal loans

We're waiving the $250 application fee on unsecured personal loans. That's extra money for what matters most.

Terms, conditions, fees and charges apply.

Explore offer

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Popular banking solutions

We’re here to make banking simpler and easier with our popular products, special offers and helpful calculators.

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Home loans

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Home loans

What will my repayments be?

How much can I borrow?

Talk to an expert

View all home loans

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Credit cards

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Credit cards

Help me choose a credit card

Compare credit cards

Credit card balance transfers

View all credit cards

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Bank accounts

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Bank accounts

Transaction accounts

Savings accounts

Help me choose a bank account

View all bank accounts

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Personal loans

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Personal loans

Car loans

Consolidating debts

Borrowing power calculator

View all personal loans

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Refinancing made simple

Get clarity on your refinance, from equity to offsets and rates with a quick, no‑pressure chat with a home loan expert.

Talk to an expert

Explore on your own

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Get ready to save more

Put savings where they belong so you can manage your money with confidence.

Explore savings accounts

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Business banking

Manage, grow and finance your business with NAB

Optimise cashflow and operations with smart business banking solutions, guides and tools to keep your business moving forward.

View business bank accounts

Explore all business banking

[IMG: Bank of the Year – Winner – Overall 2025]

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Award-winning banking

We’re proud to be recognised for our banking services, products and digital innovations including WeMoney Bank of the Year 2025.

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Protecting you against fraud and scams

Access practical resources and the latest insights to help keep you, your family and your business safe.

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How to protect yourself against tax scams

A helpful guide for individuals and businesses to protect against scams this financial year.

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Fraud alerts: Latest scams, phishing messages and fraud alerts

Check the latest scams, fraud and phishing activity and learn what to do if you’re targeted by cyber criminals.

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Online safety tips: How to stay safe online and in real life

Free resources to help you and your family stay safe online and in real life.

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Travelling overseas or in Australia?

With information on setting up your banking for your next holiday, our travel hub helps you manage your money so you can focus on the fun stuff.

Explore travel hub

[H2] Make the most of your money

Whether you're setting up your life in Australia, want to be rewarded for being a NAB customer or looking to convert currencies using current exchange rates, we're here for you.

Earn cashback, discounts and rewards with NAB Goodies

Set up your banking when you move to Australia

Foreign exchange calculator

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Online banking

Ways to bank

Banking online means you can bank anywhere, anytime. It’s secure and convenient, so get started today.

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NAB Internet Banking

Do everyday banking tasks and keep track of your finances with internet banking on your computer or tablet.

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The NAB app

Manage your banking on the go with our mobile banking app for your smartphone or tablet.

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Manage your banking online

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.

View all online banking

[H2] Manage your personal banking

Use our personal banking calculators and tools to help you choose the right product and view the latest interest rates and fees for our personal banking products.

View interest rates and fees

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Help and support services

Need some help with your banking? Explore the services and expertise we offer customers.

Financial assistance

Accessibility and inclusion

Guides to help you manage your finances

Losing a loved one

Customer notices and bank announcements

View all help and support

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How to contact us

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NAB banking contacts

Explore our contact information and get support with a wide range of products, services and topics.

View NAB banking contacts

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Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

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Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

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Feedback

Suggestions, compliments and complaints

Provide feedback

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Interpreters available

Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.
If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.

普通话

한국어

Italiano
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日本語

View more languages

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National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

National Relay Service phone numbers and links
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National Relay Service options
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Learn more about accessibility at NAB

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Important Information

[H3] Terms and Conditions

Apologies but the Important Information section you are trying to view is not displaying properly
at the moment. Please refresh the page or try again later.

Any advice has been prepared without considering your objectives, financial situation or needs. Before acting on any advice, you should consider whether it is appropriate for your circumstances and view the terms and conditions or product disclosure statement for the product available in the important information section of the product page. Products issued by NAB unless stated otherwise.
Target Market Determinations for these products are available at nab.com.au/TMD.

Personal loans | Flexible repayments and no exit fees - NAB

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Personal loans

It’s personal. With our personal loans, you can buy a car, consolidate your debts, renovate your home, travel, buy personal goods and more.

Apply now

Explore NAB Car Loan

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What would you use a personal loan for?

Buying a car

Consolidating debts

Renovating my home

Funding our wedding

Going on a holiday

Making a major purchase

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Latest offers

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Offer

0.75% EV rate discount on NAB Car Loans

Get rewarded with a NAB Car Loan for all-electric and plug-in hybrid cars.
Discounted rates available from 5.99% p.a. to 12.79% p.a. (comparison rates 7.55% p.a. to 14.29% p.a.).
Subject to credit approval and eligibility criteria. Terms, conditions, fees and charges apply.

Explore offer

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Offer

NAB Home Loan customers - special personal loan rates

If you have a NAB Home Loan, NAB FlexiPlus Mortgage, or NAB Portfolio Facility, get special rates on unsecured personal loans.
Access rates from 7.50% p.a. to 12.99% p.a. (comparison rates 8.54% p.a. to 13.96% p.a.).
Subject to credit approval and eligibility criteria. Terms, conditions, fees and charges apply.

Apply now

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Offer

$0 application fee for unsecured personal loans

We're waiving the $250 application fee on unsecured personal loans. That's extra money for what matters most.
Valid for applications started from 5 May 2026 to 30 Jul 2026 and completed within 30 days of commencing - Subject to credit approval and eligibility criteria. Terms, conditions, fees and charges apply.

Apply now

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Benefits of our loans

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Competitive interest rates

Get an interest rate based on your personal circumstances.

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Flexible loan terms

Choose a loan term that suits you.

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Zero exit fees

No penalties or exit fees when you pay off your loan faster.

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Choose a personal loan that's right for you

Compare our personal loan options to find one that’s suitable for your needs.

Unsecured personal loan

Secured car loan

[H2] Unsecured personal loan

You can use our unsecured personal loans to get the car you want, consolidate your debts or for something else, like a new motorbike, boat, or renovation.
Learn more about how to get started with your unsecured personal loan application and what to expect after you submit your application.

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Variable rate personal loan

If you make extra repayments, you’ll have the flexibility to redraw them at any time.

Interest rateFrom 7.50% p.a to 22.00% p.a.
Comparison rateFrom 8.54% p.a to 22.88% p.a.

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Features

No penalties, exit fees or surprise charges.

Funds available in one business day.

Borrow up to $55,000.

Choose from one to seven years, with weekly, fortnightly, or monthly repayment options to suit your pay cycle.

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Considerations

To receive your loan funds, you'll need to set up a direct debit for your repayments.Option to redraw available funds.Your minimum repayment may change throughout the life of the loan.

[H4] Fees

$0 exit fee $0 late payment fee $15 monthly fee $0 application fee

$250 application fee waiver valid for applications started from 5 May 2026 to 30 July 2026.

Get an instant response

Apply now

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Fixed rate personal loan

Lock in your interest rate and enjoy the certainty of fixed repayments for the life of your loan.

Interest rateFrom 7.50% p.a to 22.00% p.a.
Comparison rateFrom 8.54% p.a to 22.88% p.a.

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Features

No penalties, exit fees or surprise charges.

Funds available in one business day.

Borrow up to $55,000.

Choose from one to seven years, with weekly, fortnightly, or monthly repayment options to suit your pay cycle.

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Considerations

To receive your loan funds, you'll need to set up a direct debit for your repayments.Redraw option not available.Fixed interest rate and repayments for the term of the loan.

[H4] Fees

$0 exit fee $0 late payment fee $15 monthly fee $0 application fee

$250 application fee waiver valid for applications started from 5 May 2026 to 30 July 2026.

Get an instant response

Apply now

[H2] How we calculate your rate

The rate we offer you will be based on your banking history with NAB, information provided in your application and your credit history report. This rate could change and is subject to verification of the information you provide and may be different on the day of settlement. Find out more about creditworthiness and how to improve your credit score.

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How to apply for an unsecured loan

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Step 1

[H4] Plan your finances

Work out how much you could borrow. Use our calculator to see what you can afford & what your estimated repayments will be.

See how much I can borrow

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Step 2

[H4] Apply online

Ready to apply? Submit your application online and get a decision in 60 seconds. If we need more details, we’ll reach out.

Apply now

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Step 3

[H4] Accept your offer

Once approved, review and accept your offer digitally. Your funds could be in your account the same day.

Learn what to expect after you apply

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Am I eligible?

To apply online, you need to be:
18 years or olderapplying as a sole applicant. You’ll have all the repayment obligations, even if someone else will be receiving a substantial benefit from the loanreceiving a regular incomean Australian resident for tax purposes, an Australian or New Zealand citizen, Australian Permanent Resident or non-resident holding an acceptable Temporary Residency Visa.

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What documents do I need to apply?

You’ll need to provide us with:
your Australian driver’s licence number (if you have one)your employment details for the past three yearsyour financial information, including your income, assets, debts and expensesaddresses you've lived at in the last three years
If you’re an existing customer, you’ll also need your NAB ID.

[H2] Secured car loan

Secured car loans are only available to existing NAB customers. Don't bank with NAB yet? You can still apply for an unsecured personal loan.

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NAB Car Loan

NAB has partnered with Plenti, an award-winning fintech lender, to provide faster secured car loans. Credit provided by NAB.

Personalised fixed rateFrom 6.74% p.a to 13.54% p.a.
Comparison rateFrom 8.29% p.a to 15.03% p.a.

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Features

Get your rate quote without impacting your credit score.

You can borrow from $10,000 up to $100,000
.

Receive funds within one business day of agreeing the loan.

No penalties or exit fees when you pay off your loan faster.

No lump sum payments at the end of your loan.

Additional repayments available with no additional fees.

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The interest rate will be fixed for the loan termRepayments are required monthly by direct debitNo redraw is available from extra fundsSole borrowers only can applyYour car will be used as security for repayment of the loan

[H4] Fees

$0 exit fee$7 weekly late payment fee$15 monthly loan service fee$350 loan establishment fee (waived for customers applying for the purpose of refinancing).

Get your rate quote in as little as one minute

Get my personalised quote
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Find out more

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NAB Car Loan for all-electric and plug-in hybrid cars

We've partnered with Plenti, so you can enjoy discounts on a secured loan for all-electric and plug-in hybrid cars.

Personalised fixed rateFrom 5.99% p.a to 12.79% p.a.
Comparison rateFrom 7.55% p.a to 14.29% p.a.

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Features

Receive an EV discount of 0.75% on eligible all-electric and plug-in hybrid cars.

Get your rate quote without impacting your credit score.

Borrow from $10,000 to $100,000 with up to 7-year terms repaid monthly
.

Receive funds within one business day of agreeing the loan.

No penalties or exit fees when you pay off your loan faster.

No lump sum payments at the end of your loan.

Additional repayments available with no additional fees.

[H4] Considerations

The interest rate will be fixed for the loan termRepayments are required monthly by direct debitNo redraw is available from extra fundsSole borrowers only can applyYour car will be used as security for repayment of the loan

[H4] Fees

$0 exit fee$7 weekly late payment fee$15 monthly loan service fee$350 loan establishment fee (waived for customers applying for the purpose of refinancing).

Get your rate quote in as little as one minute

Get my personalised quote
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Find out more

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How we calculate your rate

The rate we offer you will be based on your banking history with NAB, information provided in your application and your credit history report. This rate could change and is subject to verification of the information you provide and may be different on the day of settlement. Find out more about creditworthiness and how to improve your credit score.

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Things you should know

Understanding the loan options we offer, along with the different types of interest rates will help you make an informed choice.

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What is a personal loan?

Personal loans allow you to borrow a set amount of money to pay for something or consolidate debts. The amount you borrow must then be repaid in instalments, plus any interest or fees, over an agreed term.
You can use a personal loan for:
Home renovationsTravel or holidaysBig purchases like a car, motorbike or boatWeddings or major life eventsDebt consolidation (combining credit cards and other loans into one repayment).
When it comes to debt consolidation, a personal loan can be used to combine credit card debts and outstanding loans in one spot to help you manage repayments and take control of your finances.

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What you need to apply for a personal loan?

There are certain documents you’ll need to meet to apply for a personal loan, including at least one form of ID and three years’ worth of employment details and addresses you’ve lived at.
Learn more about applying for a personal loan

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What is the difference between a secured and unsecured personal loan?

The main difference is whether the lender needs security, such as an asset like a car, property or savings, which the loan provider can claim if the loan is not repaid.
A secured loan requires security. For a NAB Car Loan, this will be the car you are buying. If the loan can’t be repaid, the car may be repossessed and sold. The borrower will be responsible for covering any outstanding balance after the sale.
An unsecured personal loan means we don’t need any security to give you a loan. Since there’s more risk for the lender, interest rates are usually higher compared to secure loans.
Learn more about the differences between a secured and unsecured loan.

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What can’t you use a personal loan for

Illegal activities.

Business purposes. Explore our business loans or discuss further with your business banker.

Lender's Mortgage Insurance (LMI).

Home loan deposit.

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Can you redraw on a personal loan?

If you have a variable rate personal loan and you're ahead on your payment schedule, you can redraw money from your loan account online.
Learn more about redrawing on a personal loan

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Fixed rate vs. variable rate

A fixed rate stays the same for the life of the loan, so your loan repayments will also stay the same.A variable rate can go up or down over the life of the loan – this means your minimum repayment may change. A variable rate loan also gives you access to a redraw facility, so if you need money unexpectedly you can redraw extra funds you’ve paid.

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What is a comparison rate?

A comparison rate is used to help you identify the true cost of the loan, including the interest and some fees and charges. This makes it easier to compare the overall cost of different loans.When you read comparison rates, take note of the loan amount and the term they’re based on as these affect the comparison rate.

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Personal loan calculators

Before you apply, see what you can afford to borrow and repay with our helpful calculators.

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Personal loan repayment calculator

Calculate what your repayments could be with a NAB Personal Loan.

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Personal Loan borrowing power calculator

Estimate what you can afford to borrow and how much the repayments will be.

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Debt consolidation calculator

Understand how your repayments could change by consolidating your debts.

[H2] Help and support

We’ve guides and support to help you apply for a loan or manage an existing one.

How to decide between a personal loan or credit card

Financial wellbeing

No interest loans

Important information and documents for personal banking

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Other options to consider

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Credit cards

Compare between our credit cards to find the right one for you.

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Visa Debit cards

Access your own money wherever you are, however you bank.

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Savings accounts

Whatever you're saving for, our savings accounts can help get you there sooner.

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Get in touch

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Visit a NAB branch

Visit your nearest NAB branch to speak to us in person.

Find a NAB bra

How to contact NAB by phone, messaging us and more - NAB

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Help and support

Contact Us

Find a phone number, message us or find resources to help with your sales or servicing enquiries.

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What do you need help with?

Select a topic

Personal banking

Business banking

Fraud and scams

Financial assistance

Branches

NAB Head Office

Media enquiries

[H2] Personal banking

Product specific help and support

Everyday banking

Credit or debit cards

Home loans

More...

[H3] Everyday banking

[H2] Contact us for all everyday banking related queries

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Message us online

NAB Messaging is available to answer your questions in a secure environment.
Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon.Select Start Conversation.

Learn more about NAB Messaging

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Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.

Learn more about calling from the NAB app

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Call us

National
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Western Australia
Monday to Friday, 8:00am to 7:00pm (AWST)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 22 65
Overseas: +61 3 8641 9083

[H2] Use our automated telephone banking service

Complete everyday banking tasks or speak to someone for help with your telephone banking.

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Call us

24 hours, 7 days a week
Call us using the NAB app or from the following numbers.
Within Australia: 13 22 65
Overseas: +61 3 8641 9083

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Telephone banking guide

Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.
Learn more about telephone banking

[H2] How to use NAB online banking

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.

Explore our how-to guides

[H3] Credit or debit cards

[H2] Contact us for credit and debit card general enquiries

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Message us online

NAB Messaging is available to answer your questions in a secure environment.
Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon.Select Start Conversation.

Learn more about NAB Messaging

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Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.

Learn more about calling from the NAB app

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Call us

National
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Western Australia
Monday to Friday, 8:00am to 7:00pm (AWST)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 22 65
Overseas: +61 3 8641 9083

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Contact us about lost and stolen cards

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Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.
Learn more about calling from the NAB app

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Call us within Australia

24 hours, 7 days a week
1800 033 103

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Call us from overseas

24 hours, 7 days a week
+61 3 8641 9121

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Contact us for Signature card enquiries

For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards.

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Call us

24 hours, 7 days a week
Within Australia: 1300 489 410
Overseas: +61 3 9322 6624

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Message us online

NAB Messaging is available to answer your questions in a secure environment.
Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon.Select Start Conversation.

Learn more about NAB Messaging

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Contact us for Platinum and Premium card enquiries

For enquiries and concierge services related to all NAB Platinum and Premium cards.

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Call us

24 hours, 7 days a week
Within Australia: 1300 730 213
Overseas: +61 3 9322 6625

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Message us online

NAB Messaging is available to answer your questions in a secure environment.
Log into NAB Internet Banking or the NAB app. Select the NAB Messaging icon.Select Start Conversation.

Learn more about NAB Messaging

[H2] Common credit and debit card tasks

Use these how-to-guides for our most popular debit and credit card enquiries.

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Block and replace a lost or stolen card

The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking.
[H4] NAB app

Open the NAB appGo to Cards and select your card.Select ‘Replace your card’ and on the next screen ‘Block and replace card’.
[H4] NAB Internet Banking

Log into Internet BankingGo to Cards and select the card you want to blockIn the ‘Manage your card’ section, select ‘Block and replace card’.

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Dispute a transaction

You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.
[H4] NAB app

Login to the NAB app.Select the account you used for the transaction.Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.
[H4] NAB Internet Banking

Login to NAB Internet BankingSelect the account you used for the transactionScroll until you find the transaction you’re looking forClick on the arrow to reveal more information about the transactionStill don’t recognise the merchant? Select the Something’s not right button for more information.
Still need to dispute your transaction? View our online process for disputing a transaction .

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Request a replacement card

You can request a replacement card in the NAB app or Internet banking.
[H4] NAB app

Open the mobile appGo to Cards and select your card.Select Replace your card. On the next screen select the Replace damaged card option.
[H4] NAB Internet Banking

Log into Internet Banking and select Cards.In the ‘Manage your card’ section, select ‘Replace damaged card’.
Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.

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Activate your card

Easily activate your card in the NAB App or Internet Banking.
[H4] NAB app:

Download the latest version, login and head to CardsTap on your new card highlighted ActivateFollow the prompts to activate your card and set your PIN
[H4] Internet banking

Login and head to CardsClick on your new card highlighted ActivateFollow the prompts to activate your card and set your PIN

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Close your credit card account

If you’re the primary cardholder, the quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app. Find out more about closing your credit card account.

View all manage my cards help

[H2] How to use NAB online banking

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.

Explore our how-to guides

[H3] Home loans

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Contact us for home loan related queries

This is how you can get in touch.

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Start a conversation with a banker

Log into either NAB Internet Banking or the NAB app.Tap on the message icon.Type ‘speak to a person’ in the conversation window.

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Call us

Speak to a home loan expert about a new or existing home loan.
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
13 78 79

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Book an appointment

Make an appointment to see us at your nearest branch, ask a mobile banker to come to you or ask us to call you back.

Talk to an expert

[H2] How to use NAB online banking

Learn how to do simple banking tasks online using NAB Internet Banking or the NAB app.

Explore our how-to guides

[H3] More...

[H2] Select a related product or service area

Get in touch with one of our specialists or try self-servicing with our helpful information.

Personal loans

Trading and investments

Insurance

Financial advice

Customer remediation

[H2] Business banking

Business product or industry specific help

Online banking

Credit and commercial cards

Loans and finance

More...

[H3] Online banking

[H2] Contact us for all NAB Internet Banking queries

Speak to a specialist about general business account enquiries and for internet banking support.

[H3]

Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.

Learn more about calling from the NAB app

[H3]

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12
Overseas: +61 3 8641 9083

[H2] Contact us for NAB Connect enquiries

[H3]

Call us

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)Saturday, 9:00am to 2:00pm (AEST/AEDT)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930

[H2] Use our automated telephone banking service

Complete everyday banking tasks or speak to someone for help with your telephone banking.

[H3]

Call us

24 hours, 7 days a week
Within Australia: 13 22 65
Overseas: +61 3 8641 9083

[H3]

Telephone banking guide

Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.

Learn more about telephone banking

[H2] Support for managing your business banking online

Use these how-to-guides and troubleshooting tutotrials our most popular online banking support enquiries.

Online banking options for business

NAB Connect help
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NAB Connect mobile app

[H3] Credit and commercial cards

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Contact us for credit and debit card general enquiries

[H3]

Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.
Learn more about calling from the NAB app

[H3]

Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12

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Request a call back

Have a business banking specialist call you.
Request a call

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Contact us about lost and stolen cards

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Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.
Learn more about calling from the NAB app

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Call us within Australia

24 hours, 7 days a week
1800 033 103

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Call us from overseas

24 hours, 7 days a week
+61 3 8641 9121

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Contact us about NAB Business Signature credit cards

Speak to us about business Signature card enquiries and related concierge services.

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Call us

24 hours 7 days a week
Within Australia: 1300 498 594
Overseas: +61 1300 498 594

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Contact us about NAB Commercial cards

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Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12

[H3] Loans and finance

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Contact us for all business loan related queries

Talk to a specialist for any questions about business loans and finance, including overdrafts and unsecured lending.

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Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12

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Request a call back

Have a business banking specialist call you.
Request a call

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Contact us for all vehicle and equipment finance queries

Talk to a specialist for all your questions about business vehicle and equipment finance and finance lease.

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Call us

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 10 12

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Request a call back

Have a business banking specialist call you.
Request a call back

[H3] More...

[H2] Select a related product or service area

Get in touch with one of our specialists or try self-servicing with our helpful information.

Merchant solutions and support

Agribusiness
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NAB Health, HICAPS, Medfin

Indigenous business banking

NAB Cash Manager servicing

Customer remediation

[H2] Fraud and scams

[H2] Call us

It’s important that you contact us immediately if:
you’ve sent money or authorised a payment due to a scamyou’ve provided your identity information and/or banking details to someone who you believe is a scammeryou’ve found transactions you haven’t authorised.

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Call us from the NAB app

Call us securely from the NAB app to skip the identification process and get connected with who you need.
Log into the NAB app.Tap the Search icon.Search for ‘call’.Tap Contact us.

Learn more about calling from the NAB app

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Personal bank customers

Within Australia: 13 22 65
From overseas: +61 3 8641 9083

Accessibility and inclusion | Bank services and products - NAB

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Accessibility and inclusion

Find out what we’re doing to become a more accessible and inclusive organisation.

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Making banking accessible for everyone

Accessibility and inclusion are about people. Our job is about considering the needs of everyone using the services we provide. That’s why we’re constantly working towards making all our products, services and platforms more available and accessible.

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Branch, ATM and payments accessibility

Learn about the accessible features of our branches and ATMs.

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Mobile app accessibility

Read how the NAB app makes mobile banking more accessible.

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Web accessibility

Read how our website and internet banking features make banking more accessible.

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Customer inclusion and accessibility

Learn how we’re making NAB more inclusive and accessible for people with disability.

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Interpreter services for our customers

We offer interpreter services for customers with limited English. Learn how to contact us and ask for an interpreter.

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Ending support for the Internet Explorer browser

Internet Explorer web browser is no longer supported by NAB. Find out more for how to enjoy a a safe browsing experience.

Part of accessible and inclusive banking is being able to able to update personal details like your legal name, preferred name, title or gender following gender affirmation. Whether you’re an existing customer or are considering joining NAB, we can make sure your personal details correctly reflect who you are. Learn more about trans and gender diverse banking.

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Our Accessibility Action Plan, 2025-2026

[H3] How we’re taking action

Find out more about our commitment to our customers, community and colleagues in our Accessibility Action Plan, 2025–2026 ‘Disability Inclusion and Accessibility’.

View Accessibility Action Plan (PDF, 2MB)

Our Accessibility Action Plan is also available as an Easy Read version.

Download Accessibility Action Plan 2025 to 2026 (Easy Read) (PDF, 325KB)
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Accessibility feedback or suggestions

Call us Call 1800 152 015, and select option 2 when prompted.WriteNational Australia Bank Head of Customer Resolutions,
Reply Paid 2870
Melbourne VIC 8060OnlineGo to our feedback form

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Additional accessibility support services

[H3] National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.
[H4] Phone numbers and servicing options

Visit the National Relay Service website to find a suitable service option, NRS phone numbers and service links.
National Relay Service phone numbers and links
National Relay Service options
[H3] Alternative Access Formats

Need an alternative format for accessibility? We’ll be happy to help. Call us on 1800 152 015 (select option 2) or email us at alternateformats@nab.com.au.
[H3] Visit a branch

Find a branch and we'll help you in person.

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Get in touch

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Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

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Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

View all personal banking contacts

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Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

[H2] Important information

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