Information Density: Barclays Private Bank – Signal Evidence & AI Readability

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Private Bank and Wealth Management

Contact us

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Our services

Barclays offers a comprehensive range of investment, banking, lending and wealth advisory services for clients in the UK and internationally(1). To discover how we can help you protect and grow your wealth, please choose from the options below.

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Private Bank

Serving some of the world’s most influential individuals and their families, alongside Trusts, Charities and Family Offices, our global Private Bank can help if you:
Can establish an investment portfolio of at least £3 million (or local currency equivalent) in the UK, or
Have at least £5 million (or local currency equivalent) to invest in other jurisdictions.

[IMG: 989479832]

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International Banking

For international clients, expats or those moving to the UK, our International Banking team are here to help make managing your wealth overseas simpler if you:
Live internationally or are a foreign national in the UK
Have £100,000 (or local currency equivalent) in savings and/or investments.

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Premier Wealth Management

Financial planning, advice and investing services to support your financial goals. Whether you're thinking about retirement, supporting your family, or ensuring your money works as hard as possible, we're here to help you make confident decisions.

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Discuss your financial needs with our experts

Speak to one of our teams to find out how we can help you achieve your goals.
Investments can fall as well as rise in value. Your capital may be at risk.

Contact us

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Flexible banking on the move

Access your bank accounts and investments, anytime and anywhere, with our safe, secure and simple-to-use online services and mobile app.

Digital services

The Barclays app

[H2] Important information
Minimum balance requirements may vary by region, product and service(Return to reference)

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Contact us

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Collaboration begins with a conversation. To benefit from our global resources, contact your nearest regional office.

Investments can fall as well as rise in value. Your capital may be at risk.

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Private Bank contact info

Private Bank

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International Banking contact info

International Banking

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Wealth Management contact info

Wealth Management

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Private Bank

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International Banking

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New to International Banking?

If you're new to International Banking and would like to become a client, you can:
Apply for an account online
Call us on our international toll free number +800 800 88885(‡) (or on our standard international number +44 (0)1624 684444(±))
UK free phone number +800 901 2022(‡)
Our International Banking accounts are available if you have £100,000 (or currency equivalent) maintained across your accounts(1)

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Already a client?

Find answers to your everyday banking questions on our online help centre.
If you can't find the answer you're looking for, you can call us on:
International toll free number +800 800 88885(‡) (or on our standard international number +44 (0)1624 684444(±))
UK free phone number 0800 9012022(**)

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Wealth Management

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Raising a complaint – Private Bank clients

We want you to always have an excellent experience. If you feel you need to complain, we promise you that we’ll do our best to put things right as soon as we can.

Complaints

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How to make a complaint – International Banking clients

If you wish to make a complaint you can contact us in writing, by phone or chat to us within Online Banking. You can also let your relationship manager know. If you would like to register for Online Banking please call us or contact your usual Barclays contact.
Chat to us: login to Online Banking
Call us on: +44 (0)1624 684444(±)
If you’d like to write to us, you can use either of the following addresses:
For Isle of Man accounts
Barclays Bank PLC, PO BOX 9, Barclays House. Douglas, Isle of Man, IM99 1AJ
For Jersey accounts
Barclays Bank PLC, 13 Library Place, St. Helier, Jersey, JE4 8NE
For London accounts
PO Box 69999, 1 Churchill place, Canary Wharf, London, E14 5HP

Information you'll need to provide

When contacting us about a complaint,  please make sure you give us the following information:
Your name , address and account details
A clear description of your concern or complaint
Details of what you'd like us to do to resolve the complaint
Copies of any relevant documents/information
A daytime telephone number or email address where we can contact you
Any times you'd prefer us to contact you.

How we'll handle your complaint

We'll try to resolve your complaint as quickly as possible and aim to get back to you within four weeks of receiving it.  If we need more time, we’ll be in touch to let you know why there’s a delay.
When we've finished our investigations we'll contact you with our full response.

If you're still not satisfied

If we can’t resolve your complaint or you’re not happy with its outcome, you may be able to refer it to the Financial Ombudsman Service.
Accounts based in the UK
If your account is based in the UK, you may have the option to refer your complaint to the Financial Ombudsman Service who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. You must do so within six months of your complaint resolution. This is a free service.
Please contact the UK Financial Ombudsman Service
Accounts based in the Isle of Man
If your account is based in the Isle of Man, you may have the option to refer your complaint to the IOM Financial Services Ombudsman Scheme to review your complaint. The Isle of Man Ombudsman Scheme can only be used by private individuals who are clients of Barclays with accounts located in the Isle of Man. Companies are not eligible to use the Scheme.
Please contact the Financial Services Ombudsman Scheme Isle of Man
Accounts based in Jersey
If your account is based in Jersey,  you may have the option to refer your complaint to the Channel Islands Ombudsman who independently reviews complaints which we are unable to resolve to your satisfaction. This is a free service.
Please contact the Channel Islands Financial Ombudsman (CIFO)

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B.Net support help desk

For Wealth Online Banking assistance, please contact our helpdesk.

Complaints

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Additional support

We are committed to helping our clients and understand that at times, you may require additional support. If needed, we can provide communications in braille, large print or audio. Please let us know when you make a complaint if you would like to discuss your circumstances.
You can also let us know what additional support you require if you are not making a complaint by contacting your usual Barclays contact or via the telephone and contact details on this website.

[H2] Important information
Minimum balance requirements may vary by region, product and service(Return to reference)
Calls to 0800 and 0808 numbers are free if made from a UK landline and international calls are charged at local rate. Mobile costs may vary – please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.(Return to reference)
Call charges may vary. Please check with your local telecoms provider. Calls are recorded in line with our legal and regulatory obligations, and for quality and monitoring purposes.(Return to reference)
When calling our international toll free number please replace the + with your country's exit code. If dialling the toll free number from a mobile phone charges may apply. Please note the toll free number may not be available in some countries - please use the alternative number provided. Please note charges will apply when dialling the alternative number.(Return to reference)
Call costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.(Return to reference)
Calls are free from UK mobiles and landlines within the UK.
PLEASE NOTE - always check call changes with your telecoms provider before dialling. Calls may be recorded so that we can monitor the quality of our service and for security purposes.
The products and services described on this page are provided by the following companies, which are part of Barclays: Barclays Bank PLC in London and Barclays Bank PLC in Guernsey, Isle of Man and Jersey. For more information on these companies and Barclays, please read the important information page.
(Return to reference)
Opening hours: Monday to Friday, 08:00 to 19:00, Public Holidays 09:00 to 17:00
Calls to 0800 numbers are free if made from a UK landline and international calls are charged at local rate, mobile costs may vary – please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.(Return to reference)

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Who we work with

Private Bank

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Barclays will work closely with you to help you bring your vision to life and influence tomorrow

We serve clients who can establish an investment portfolio of at least £3 million (or local currency equivalent) with Barclays Private Bank in the UK, or £5 million (or local currency equivalent) in other jurisdictions.
Below are the types of client that we help and the customised services that we provide:

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Individuals

Our clients, their locations and their sources of wealth, are hugely diverse. In each case, our experts – themselves with diverse specialisms and backgrounds – provide comprehensive, high-quality and bespoke wealth services.

Contact us

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Global Family Office

Looking to establish and develop a family office? Or do you need help reviewing and supporting your current structure? We have the expertise and the digital platforms for either scenario.

Our Global Family Office service

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Charities and not-for-profits

The Barclays Group is the biggest financial services provider for the UK charity sector. Our Private Bank has a dedicated team supporting not-for-profits.

Charities and not-for-profits

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Intermediaries and corporates

From Switzerland, we handle the custody and execution of assets across many jurisdictions.

Contact us

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Entrepreneurs

From individual founders of businesses, to multi-generational family businesses, and major shareholders of public and private companies, we can connect you to an impressive network and leverage the deep resources of the entire Barclays Group.

Supporting successful entrepreneurs

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Mortgage brokers

We’re committed to bringing together the right people, ideas and opportunities to achieve your clients’ property ambitions. We specialise in servicing ultra-high-net-worth clients, family offices, trusts and international clients looking to finance properties in the UK and overseas.

A dedicated service for mortgage brokers

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Investment consultants

With a consistent and differentiated investment philosophy and proven processes, we have an unwavering commitment that helps each client influence, and invest in, their unique vision of tomorrow.

Investment consultants

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Discuss your financial needs with our experts

We serve clients who can establish an investment portfolio of at least £3 million (or local currency equivalent) in the UK or £5 million (or local currency equivalent) in other jurisdictions.
Investments can fall as well as rise in value. Your capital may be at risk.

Contact us

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What we offer

From philanthropy to private market access, and succession planning to sustainable investing, we recognise that each client wants different things from us.
We offer a sophisticated and agile range of investing, banking and lending solutions, suitable for an increasingly complex, fast-paced, and unpredictable world.
At the heart of each client relationship is a dedicated Private Banker. They can call on the deep expertise and resource of the wider Barclays Group, including our Corporate and Investment Bank.

[IMG: 900233416]

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Private Banking

Working closely alongside you and your advisers, we’ll invest the time in understanding your priorities and ambitions.

Private Banking services

Personalised banking and savings

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Investment services

We give you versatility and a choice of services to suit your goals and approach to investment.

Investment services

Discretionary portfolio management

Sustainable portfolio management

Strategic solutions

[IMG: GettyImages-1301353296]

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Lending solutions

We can help find a solution for a property purchase, passion asset or to top up an investment via leverage​.

Real estate financing

Securities-backed lending

[IMG: 2149615639]

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Philanthropy

We help find the right focus and approach for what matters to you.

Philanthropy services

Philanthropy Insights

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Digital services

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Online access to your accounts with powerful investment and payment capabilities

[IMG: BAR_NVI_S_037]

We know you’re always looking for ways to access your investments hassle free, anytime, anywhere. That’s why we are continually improving our digital services to give you swift, secure, real-time banking. Our online and mobile platform will simplify the day-to-day management of your finances and provide instant visibility of your wealth portfolio.

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Online access

Log in to your selected online banking platform.

Log in

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Mobile Banking app

The Barclays Bank app has many great features to give you a seamless and secure banking experience(1).

The Barclays app

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Download the Barclays app

The Barclays app(1) is available on iOS and Android devices. We support devices running iOS 15.0 or later and Android 8.0 or later.
Please note: Functionality within the Barclays app may differ depending on your location.

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For Private Bank clients holding accounts in the UK

Apple App Store

Google Play Store

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For Private Bank clients holding accounts in Switzerland, Monaco, Republic of Ireland or Jersey

Apple App Store

Google Play Store

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For International Banking clients

Apple App Store

Google Play Store

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What's available

We tailor our online and mobile platforms for different regions, providing local services that ensure flexibility and control for clients across Europe, the Middle East, Africa and India. Some of the features available might therefore vary depending on your existing relationship location. Wherever you are, we’ll provide you with the most advanced and innovative digital experience available today.

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Easy access to account and portfolio information

Have instant access to your account and portfolio information via desktop, mobile phone and tablet displays.
All account information (account balances, orders, placements and available funds) will be updated in real-time 24 hours a day, 7 days a week.

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Quick and customisable payment services

Our online banking system provides a straightforward and efficient way to manage payments.
It enables individual payments (including standing orders) along with bulk orders, and payments can be entered and modified online and can be saved using templates. Copies of Swift messages are also available.

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FX and fiduciary placements

The trading capability in the online platform also extends to foreign exchange (FX), offering access to FX transfers at spot rate (in 16 currencies), currency swaps and forwards.
You can also take advantage of fiduciary placements: Fidcall and Fidtime are within the available products. The latter allows you to place deposits from one week up to one year.

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Your wealth summary

With the Barclays Private Banking app, you’re able to view all of your investments in one place, see how these investments have performed and get a clearer idea as to what their asset classes are.

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Switch to paperless

Sign up for the electronic-only option and receive statements, advices, updates on legal terms, and more.
You can choose to be notified by SMS or by email when a new document is available in your document box after you make a transaction.

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Get in touch

You’re able to call the Private Bank Client Services team securely from your app or communicate with us via Secure Messaging.

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Freeze your card

You can freeze your card while you look for it. From the home screen go to ‘Quick links’ and select ‘Your cards’, then tap ‘Temporary freeze’.

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Pay in a cheque

Pay in cheques to your current account using the app and your smartphone’s camera. Just tell us the amount and payee details, take a photo of the cheque, tap 'Submit' and the money will be in your account by the next working day(2).

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Security

Our online banking systems have been fully tested for security and successfully certified to the highest standards to protect you from cybersecurity threats. This includes using two-factor authentication, data protection mechanisms, and continuous monitoring to help protect you from criminal activity.
For clients who wish to give account access to other users (such as family members), we have a range of security propositions, including the option to define thresholds, and set tailored levels of authorisation for specific users.
For those ultra-high net-worth clients and family offices with evolving cyber security needs, a subscription service provided by a third party can be introduced. Users can receive regular digital health check reports, follow-up consultations and on-going tailored support, including reputational management, incident response and more. If you’re already a client, please speak to your banker. If you’re not a client, please contact us.

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Institutional online banking

Experience a seamless digital journey with B.Net (also known as iPortal). iPortal provides a single point of access to Barclays Corporate Banking products and services, including cash management, loans, foreign exchange and open banking.

Barclays.Net

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Need help with your online banking?

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Jersey

Tel: +44 (0)1534 812280(*)
Email: jsybankingoffice@barclays.com
Operating hours 09:00 to 17:00 (local time, Monday to Friday)

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Monaco

Tel: +377 93 15 39 39(*)
Email: MonacoeBankingHelp@barclays.com
Operating hours 08:15 to 19:00 (local time, Monday to Friday)

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Switzerland

Tel: +41 (0) 22 819 5222(*)
Email: swissonlinebankinghelp@barclays.com
Operating hours 09:00 to 18:00 (local time, Monday to Friday)

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United Kingdom

Tel: 0808 169 9205(†) or 020 7574 3003(*)
Email: Privatebankclientservices@barclays.com
Operating hours 09:00 to 17:00 (local time, Monday to Friday)

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International Banking clients

Tel: +44 (0) 1624 684 111
Operating hours 09:00 to 17:00 (local time, Monday to Friday)

[H2] Important information
Terms and conditions apply. To use the Barclays app, you must have a Barclays current account, be at least 18 years old or over and register with the mobile number that's linked to your account. Availability and functionality of our app may differ depending on your location. You can only access the Barclays app on iOS and Android mobile devices(Return to reference)
Pay in a cheque before 15:59 on a working day (Monday to Friday, except bank holidays) and it’ll clear by 23:59 the next weekday. You’ll see it on your account almost instantly, but the money won’t be available until the cheque has cleared and the money appears in your available balance(Return to reference)
Call charges may vary. Please check with your local telecoms provider. Calls are recorded in line with our legal and regulatory obligations, and for quality and monitoring purposes.(Return to reference)
Calls to 0800 and 0808 numbers are free if made from a UK landline and international calls are charged at local rate. Mobile costs may vary – please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.(Return to reference)

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The Barclays app

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Safe, secure and simple to use

Digital services

Get the app

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Barclays app features

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Payments and transfers on the move

Make quick and easy payments from wherever you are in the world, all made possible with our easy-to-use app(1).

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Wealth summary when you need it

View all of your investments in one place, see how these investments have performed – as well as all account information including account balances, orders, placements and available funds(2).

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More useful features

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Temporarily freeze your card

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Protect your accounts with PINsentry

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Report a card lost or stolen

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Turn on/off remote purchases

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Pay in cheques via the app

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Change your cash withdrawal limits

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Download the Barclays app

The Barclays app(3) is available on iOS and Android devices. We support devices running iOS 15.0 or later and Android 8.0 or later.
Please note: Functionality within the Barclays app may differ depending on your location.

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For Private Bank clients holding accounts in the UK

Apple App Store

Google Play Store

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For Private Bank clients holding accounts in Switzerland, Monaco, Republic of Ireland or Jersey

Apple App Store

Google Play Store

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For International Banking clients

Apple App Store

Google Play Store

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Protecting you and your money

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Our app has been recognised for quality and security

Feel safe when you bank online and on your mobile – we’ve been awarded the Kitemark award for both.

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We’re using top industry standards

Know you’re using the best when you bank online and on your mobile – we’ve been recognised by ISO for both.

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Our security practices are excellent

Feel reassured when you bank with us – we’re certified by the government programme Cyber Essentials. This means we’re able to defend against common cyber threats.

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We’re working hard to protect your money

Feel safe when you bank online and on your mobile. As long as you manage your account properly, our guarantee protects you and your money from fraud. Terms and conditions apply.

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How to

How to register for the Barclays app

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How to register for the Barclays app

Download the app from your App Store or Google Play. You’ll need
An Apple iPhone, iPad, or an Android mobile device
Your debit card and PIN (if you have a current account with us)
Your mobile phone number.

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Registering on an iOS device

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Registering on an Android device

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Are you already registered for the app?

If you’ve already registered for the app on one mobile device and now want to use it on another, you can use your first device to speed things up. You’ll need to have a current account with us to do this.

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Important information

You must be 16 or over and have an eligible product or account to use the Barclays app. Terms and conditions apply. The Barclays app only works with Android 8.0 and above, iOS 15 and above. Your service provider may charge for internet access from your phone.

How to make international payments

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How to send money abroad

Watch our video to see how to make an International payment using the Barclays app.

The time the payment will take depends on which country you’re sending it to and how the payment is made.

How to use Barclays app ID

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How to use Barclays app ID

With app ID, we can check that you are who you say you are on the phone and in branch, simply by sending a secure notification to your device. And if we call you, you can use app ID to check that it’s us.

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When might you use App ID?

When you visit a branch
When you call us
When we call you
When you're shopping online.

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Watch our video guides

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Confirm your identity to us in a branch or on the phone

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Confirm your identity when authorising payments online

How to download and log in with Mobile PINsentry

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How to download and log in with Mobile PINsentry

Download the Barclays app. Once registered, Mobile PINsentry can take up to 10 days to appear in your app
Log in to your app using your unique app passcode
Tap on your account management menu in the top left-hand corner of your app. You’ll then see the option for Mobile PINsentry
To log in to Online Banking using Mobile PINsentry, tap ‘IDENTIFY’ on your Mobile PINsentry. This will generate a unique eight-digit code
Go to your Online Banking login page and select the ‘Log in with mobile PINsentry’ option. This will prompt you to enter the unique eight-digit code generated by your Mobile PINsentry
You’re now protected and can start using our full range of services in Online Banking.

How to use PINsentry

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Identify

This is used to identify you when making changes to your account details. For example, you’ll be asked to use ‘IDENTIFY’ for:
Setting up Text Alerts
Changing your address
Making payments to new people or businesses
Managing regular payments
Changing your login preferences/personal details

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Sign

This is used to sign for payments – like a virtual signature. You’ll be asked to use the ‘SIGN’ button when making a new payment in Online Banking.

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Respond

This is used to verify your identity when setting up a new service with us. You’ll be asked to use ‘RESPOND’ to:
Register for the Barclays app

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Need help?

Private Bank digital helpdesk: 020 7574 3003(*). Lines are open 08.00 – 18.00, Monday to Friday
International Banking digital helpdesk: +44(0)333 200 1014. Lines are open 5 days a week, 09:00 until 17:00

[H2] Important information
International payments to foreign currencies are currently only available from a GBP account. Please use your Online Banking for transfers from a currency account.(Return to reference)
Wealth summary is only available on iOS. Some accessible features may vary depending on the product. All features are still available in Online Banking(Return to reference)
Terms and conditions apply. To use the Barclays app, you must have a Barclays current account, be at least 18 years old or over and register with the mobile number that's linked to your account. Availability and functionality of our app may differ depending on your location. You can only access the Barclays app on iOS and Android mobile devices(Return to reference)
Call charges may vary. Please check with your local telecoms provider. Calls are recorded in line with our legal and regulatory obligations, and for quality and monitoring purposes.(Return to reference)

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Barclays Private Bank

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How will you influence tomorrow?

Become a client

Contact us

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Welcome to our Private Bank

Entrusted in the primary global wealth hubs and corridors, we provide comprehensive specialist investment, banking, lending and wealth advisory services to the world's most influential individuals and their families; alongside Trusts, Charities and Family Offices.  ​
Based on a deep understanding of them, their families and businesses, we connect our clients to tailored opportunities and insights from across the Barclays Group.​
From philanthropy to private market access, and succession planning to sustainable investing, we recognise that each client has a different vision for the future.​
So, tell us, what world will you make possible? Let us help you bring your vision to life and truly influence tomorrow with confidence.

Contact us

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What we offer

From philanthropy to private market access, and succession planning to sustainable investing, we recognise that each client wants different things from us.
We offer a sophisticated and agile range of investing, banking and lending solutions, suitable for an increasingly complex, fast-paced, and unpredictable world.
At the heart of each client relationship is a dedicated Private Banker. They can call on the deep expertise and resource of the wider Barclays Group, including our Corporate and Investment Bank.

[IMG: 900233416]

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Private Banking

Working closely alongside you and your advisers, we’ll invest the time in understanding your priorities and ambitions.

Private Banking services

Personalised banking and savings

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Investment services

We give you versatility and a choice of services to suit your goals and approach to investment.

Investment services

Discretionary portfolio management

Sustainable portfolio management

Strategic solutions

[IMG: GettyImages-1301353296]

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Lending solutions

We can help find a solution for a property purchase, passion asset or to top up an investment via leverage​.

Real estate financing

Securities-backed lending

[IMG: 2149615639]

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Philanthropy

We help find the right focus and approach for what matters to you.

Philanthropy services

Philanthropy Insights

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Who we work with

Individuals

Entrepreneurs

Family Offices

Charities and not-for-profits

Investment consultants

Mortgage brokers

Intermediaries and corporates

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Discuss your financial needs with our experts

We serve clients who can establish an investment portfolio of at least £3 million (or local currency equivalent) in the UK or £5 million (or local currency equivalent) in other jurisdictions.
Investments can fall as well as rise in value. Your capital may be at risk.

Contact us

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Premier Wealth Management for smaller portfolios

Financial planning, advice and investing services to support your financial goals. Whether you're thinking about retirement, supporting your family, or ensuring your money works as hard as possible, we're here to help you make confident decisions.

Premier Wealth Management

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Where we're located

Our network of regional offices is backed by the global resources and experience of Barclays Group.

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United Kingdom

Building on more than 330 years of banking experience.

[IMG: 483838230]

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Crown Dependencies

A trusted financial partner in the Crown Dependencies for over 100 years.

[IMG: 1384642714]

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Republic of Ireland

Based in Dublin and operating in Ireland since 1978.

[IMG: 1366916519]

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Monaco

The longest-serving foreign wealth manager in the Principality.

[IMG: 451614321]

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Switzerland

Established in Geneva and Zurich in the mid-1980s.

[IMG: 1364935207]

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Middle East

A growing presence across the region since 1864.

[IMG: 1170679833]

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South Africa

Barclays has established an office in Johannesburg to serve our customer needs.

[IMG: 178912939]

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Singapore

Serving family offices and ultra-high net-worth individuals across Asia.

[IMG: 1325342016]

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India

Providing investment services across India since 1990.

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Flexible banking on the move

Our online service gives you immediate access to all of your personal financial information held by Barclays, all in one place

Secure technology provides peace of mind by using two-factor authentication, data protection mechanisms, and continuous monitoring to help protect you from criminal activity

Make domestic and international payments and transfers from your current account up to £100,000 per day to new beneficiaries and £1,000,000 per day to existing beneficiaries

Execute FX transactions (50+ currencies available)

Digital services

The Barclays app