Identity & Authority: Workable – Signal Evidence & AI Readability

{
    "@context": "https://schema.org",
    "@type": "Corporation",
    "description": "More than an applicant tracking system, Workable's talent acquisition software helps teams find candidates, evaluate applicants and make the right hire, faster. Since 2012, more than 27,000 companies have used our recruiting software to hire 1.5 million candidates. We’re interested in the way people interact with the world, and we make technology to empower people. So we use our curiosity and ambition to create software that helps companies source the best talent, communicate more effectively and scale faster.",
    "name": "Workable",
    "url": "https://www.workable.com",
    "logo": "https://get.workable.com/hubfs/workable-logo-1.png",
    "sameAs": [
        "https://resources.workable.com",
        "https://www.facebook.com/workable",
        "https://twitter.com/workable",
        "https://www.instagram.com/workable/",
        "https://www.youtube.com/c/WorkableSoftware",
        "https://www.linkedin.com/company/workable-software",
        "https://www.crunchbase.com/organization/workable-hr"
    ],
    "image": "https://www.workable.com/static/images/about/our-story_2x.png",
    "address": [
        {
            "@type": "PostalAddress",
            "streetAddress": "83 Morse Street, Building 6",
            "addressLocality": "Norwood, Massachusetts",
            "postalCode": "02062",
            "addressCountry": "USA"
        },
        {
            "@type": "PostalAddress",
            "streetAddress": "95-97 Kifisias Ave.",
            "addressLocality": "Marousi",
            "postalCode": "151 25",
            "addressCountry": "Greece"
        },
        {
            "@type": "PostalAddress",
            "streetAddress": "5 Golden Square, 5th Floor",
            "addressLocality": "London",
            "postalCode": "W1F 9BS",
            "addressCountry": "UK"
        }
    ],
    "telephone": [
        "+1 617 861 3548",
        "+44 20 4579 3313"
    ],
    "founders": [
        {
            "@type": "Person",
            "name": "Nikos Moraitakis"
        },
        {
            "@type": "Person",
            "name": "Spyros Magiatis"
        }
    ],
    "foundingDate": "2012"
}

{
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "mainEntity": [
        {
            "@type": "Question",
            "name": "Does the Workable Agent replace my recruiters?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "No. The Agent handles information-heavy work - sourcing, initial screening, outreach - so your team can focus on evaluating, culture fit assessment, and closing. Recruiters still own the relationship and the final call."
            }
        },
        {
            "@type": "Question",
            "name": "Will the Workable Agent consider interviews and emails?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "In Phase II later in the year, the Agent will listen across interviews and emails, re-evaluate candidate fit, and consult on trade-offs to support you in making hiring decisions."
            }
        },
        {
            "@type": "Question",
            "name": "Does Workable Agent have bias?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "We've designed the Agent to minimize bias. It scores on job criteria and qualifications, not demographics. We don't infer or consider protected characteristics. We're active in AIXPERT and AutoFair research to advance fairness standards in recruiting AI."
            }
        },
        {
            "@type": "Question",
            "name": "How does the Workable Agent handle GDPR and data retention?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Workable handles GDPR compliance for you. You can delete candidate data on request, and we remove it from our systems. The Agent respects your data retention policies."
            }
        },
        {
            "@type": "Question",
            "name": "How is the candidate score calculated?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "The Agent evaluates candidates against up to 14 criteria specific to your job. Each criterion is scored independently and then normalized to a 0-100 scale. You see the score for each criterion, plus the overall score."
            }
        },
        {
            "@type": "Question",
            "name": "Does the Agent re-evaluate candidates as new info comes in?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Yes. As candidates respond to messages, take assessments, or progress through your pipeline, the Agent re-evaluates them in real time. Your shortlist dynamically updates."
            }
        },
        {
            "@type": "Question",
            "name": "How is Workable different from tools like ChatGPT or Claude?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Workable's AI tools are trained using implicit or explicit feedback from daily user interactions and analyzing why candidates are hired or moved through the hiring stages. We are then able to use our proprietary systems and metadata to enhance the input and thus the output of generative AI in specific applications. Our focus is to use customers' data to enhance the performance and accuracy of our in-house AI systems."
            }
        },
        {
            "@type": "Question",
            "name": "How is customer data handled?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Customer and usage data is kept confidential and not shared or distributed outside of the company. Customers can rest assured that their data is only being used for authorized purposes and their data is being safeguarded."
            }
        },
        {
            "@type": "Question",
            "name": "How is Workable handling AI transparency?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "While a majority of LLM based applications like ChatGPT and Claude operate on “Black box” models that cannot be fully understood, we are committed to designing the features in a way that eliminates risk of sensitive data leaks and developing our own in-house models. We are committed to ethical AI practices and are a member of the European AI Ethics Consortium. This brings together experts from various fields to collaborate on ethical guidelines for AI development and deployments. One of the key issues related to AI ethics is explainability, which refers to the ability to understand how an AI system arrives at decisions or recommendations. We’ve made efforts to ensure that our AI functionalities are as transparent and explainable as possible."
            }
        },
        {
            "@type": "Question",
            "name": "Will Workable be compliant with AI laws and regulations?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Yes. Workable Agent is designed and operating in alignment with the EU AI Act, which is currently the most stringent regulation today. We're transparent about how the Agent works, we have built it to comply with all laws and regulations around AI, and you maintain human oversight at every step."
            }
        },
        {
            "@type": "Question",
            "name": "What’s Workable’s approach to non-discrimination and bias?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "We are committed to ethical AI practices and are a member of the European AI Ethics Consortium. This brings together experts from various fields to collaborate on ethical guidelines for AI development and deployments. We want to follow the latest research and be at the forefront of efforts to promote ethical and unbiased AI solutions. We will consistently self-evaluate our own in-house tools for bias and model drift."
            }
        },
        {
            "@type": "Question",
            "name": "How can Workable AI help with my DEI program?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Workable AI supports DEI programs by employing AI-powered anonymized screening to reduce unconscious bias in candidate selection by helping the hiring team focus on qualifications, skills, and job-relevant experience. Workable AI's job description generation suggests language that is appealing to a broader candidate pool. Non-inclusive descriptions often lead to self-disqualification, as candidates believe they must meet all requirements. Our approach ensures appealing descriptions that attract diverse applicants, fostering inclusivity in hiring. Furthermore, Workable AI evaluates candidates based on their skills, overcoming biases related to personal attributes like education or previous employers, and generates standardized scorecards to ensure equity by establishing consistent assessment criteria for all candidates, thereby fostering a fair hiring process."
            }
        }
    ]
}