Trust & Proof: Hillrom (Hill-Rom Holdings, Inc.) – Signal Evidence & AI Readability

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                "@type": "Question",
                "name": "Does SmartCare Remote Management work for all of my Baxter devices?",
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                    "@type": "Answer",
                    "text": "SmartCare Remote Management is currently available for the Welch Allyn Connex Spot Monitor, Welch Allyn Connex Vital Signs Monitor, Welch Allyn Connex Integrated Wall System, Welch Allyn RetinaVue 700 Imager, Centrella Smart+ Bed and Progressa Smart+ Bed."
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                    "text": "No. Devices report service only data back to the cloud at specific frequencies. For Welch Allyn devices, the default frequency is set to every 24 hours. Smart+ Beds will communicate to the cloud every 5 minutes unless the bed status changes such as an error code activates, prompting data to be sent almost immediately."
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                    "text": "Yes. With SmartCare Remote Management you can deliver firmware updates to the Welch Allyn Connex Spot Monitor and the Welch Allyn RetinaVue 700 Imager. The Welch Allyn Connex Vital Signs Monitor and the Welch Allyn Connex Integrated Wall System cannot accept remote firmware updates."
                }
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            {
                "@type": "Question",
                "name": "Does SmartCare Remote Management work with any RetinaVue camera and workflow?",
                "acceptedAnswer": {
                    "@type": "Answer",
                    "text": "No. SmartCare Remote Management can only be utilized with wireless RetinaVue 700 Imagers."
                }
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                "@type": "Question",
                "name": "Does the RetinaVue 700 Imager need to be turned on when the update is pushed from SmartCare Remote Management? ",
                "acceptedAnswer": {
                    "@type": "Answer",
                    "text": "No. When the RetinaVue 700 Imager is turned on, it will check to see whether any updates are available for upload."
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                "name": "Will a firmware update sent to my RetinaVue 700 Imager interrupt my exam workflow?",
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                    "text": "No. The ‘firmware update’ confirmation message will not appear during the exam workflow."
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                "@type": "Question",
                "name": "We are a large primary care organization with a mobile health services arm. Our devices are deployed in several clinics throughout the region and in the field with our mobile clinicians. Will this solution help eliminate the need to deploy an IT resource to update our devices in the field or have them brought into our headquarters for firmware updates?",
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                    "text": "Yes. SmartCare Remote Management is designed to help you take control of device management while eliminating the need to touch each device when critical firmware updates are released."
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                "@type": "Question",
                "name": "I do not see all of my RetinaVue 700 Imagers in the SmartCare Remote Management Portal. ",
                "acceptedAnswer": {
                    "@type": "Answer",
                    "text": "Ensure that each RetinaVue 700 Imager is connected wirelessly to the RetinaVue Network and has firmware version 1.30.00 or later installed. The firmware version can be verified by selecting Settings>About on the RetinaVue 700 Imager."
                }
            },
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                "@type": "Question",
                "name": "My RetinaVue 700 Imagers are connected wirelessly to the RetinaVue Network software and have firmware version 1.30.00 or later installed, but I still do not see them in the SmartCare Remote Management Portal. ",
                "acceptedAnswer": {
                    "@type": "Answer",
                    "text": "For the Imagers that are not appearing, have the camera operator select Settings>Advanced Settings>Service Connection>Sync Now on the RetinaVue 700 Imager. This will initiate a sync to the Remote Management Portal. It may take up to a few hours for the Imager to appear in the portal after the sync is initiated."
                }
            },
            {
                "@type": "Question",
                "name": "I deployed the firmware update to my RetinaVue 700 Imagers, but the Imagers have not received the update yet.",
                "acceptedAnswer": {
                    "@type": "Answer",
                    "text": "The RetinaVue 700 Imager will automatically sync with the Remote Management server every 7 days to check for any new updates. To manually sync the Imager with the server, select Settings>Advanced Settings>Service Connection>Sync Now on the Imager to download the update file from the server."
                }
            },
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                "@type": "Question",
                "name": "The camera operator selected Sync Now on the Imager to download the update file, but they are still not being prompted on the camera to update the firmware.",
                "acceptedAnswer": {
                    "@type": "Answer",
                    "text": "Once the camera has finished syncing and the spinner has disappeared, the update file may still be downloading in the background. If the camera operator has not received an on-screen prompt within 15 minutes of syncing, then take the following actions: 1. Select Settings>Date & Time on the RetinaVue 700 Imager and ensure that they’re set correctly. 2. Select Settings>Device Defaults>Sleep Mode and set to “Never.” 3. When not in use, keep the RetinaVue 700 Imager plugged into a power source. 4. Attempt to download the update file again by selecting Settings>Advanced Settings>Service Connection>Sync Now on the RetinaVue 700 Imager. Note: In poorer wifi environments, the update file can take more than 15 minutes to download to the camera. When the Imager goes to sleep, it will stop trying to download the update file."
                }
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