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Find answers to frequently asked questions around our product and services

About Sensorberg One Access
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[H2] What is One Access by Sensorberg?

One Access is Sensorberg's smart access system — a keyless, cloud-connected solution designed specifically for self storage operators across Europe. It replaces physical keys and padlocks with smartphone-based digital access, covering every entry point from the main gate through elevators to individual storage units. The system consists of three components: the One Access App for tenants, the One Access Manager dashboard for operators, and the One Access Kiosk for self-service on-site access. One Access enables 24/7 unmanned facility operation, integrates with leading self storage management software, and works offline — making it a complete digital infrastructure for modern self storage.

[H2] What makes Sensorberg's access control system different?

Three things set One Access apart. First, it is purpose-built for self storage — not a generic access control system repurposed for the industry. Second, it retrofits onto existing facilities without construction work, using plug-and-play hardware that installs in days. Third, the triple offline system (Bluetooth, hub caching, local backend) means access works reliably even without internet — a capability most competing systems cannot match. Add European GDPR compliance, seamless software integrations, and a self-service kiosk for edge cases, and you have the most complete smart access platform available for self storage operators in Europe.

Smart Access & How It Works
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[H2] How does self storage access control work?

Sensorberg One Access replaces physical keys and padlocks with a cloud-connected smart access system. Tenants open gates, doors, elevators, and individual storage units using the One Access App on their smartphone — via Bluetooth, NFC, or internet connection. Operators manage all access centrally through the One Access Manager dashboard: granting, revoking, or changing permissions remotely in real time. Every access event is logged automatically, giving you a complete audit trail of who accessed which unit and when.

[H2] Does Sensorberg One Access work without internet?

Yes. One Access is built with a triple offline system — Bluetooth, hub caching, and a local backend — so tenants can always open their storage unit, even during internet outages. This offline capability is a critical differentiator for facilities with limited or unreliable connectivity. Your access system stays operational no matter what.

[H2] What is the difference between smart access and a padlock for self storage?

A traditional padlock requires physical key management, manual overlocks, and on-site staff involvement for every access issue. Smart access eliminates all of that. With One Access, you grant or revoke access remotely, automate move-in and move-out workflows, and get real-time visibility into facility activity — without setting foot on-site. The result: lower costs, stronger security, and a better experience for your tenants.

Installation & Retrofit
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[H2] How long does the installation process take?

Installation timelines depend on your facility size and configuration, but the process is designed to be fast and non-disruptive. One Access hardware is plug-and-play — no civil works, no heavy cabling. Sensorberg supports installation directly through a network of certified electricians, technicians, and installers across Europe, with on-site support available in multiple languages. You are free to choose your own implementation partner, and we can train new partners to work with our system — so you are never locked into a single supplier.

[H2] Can self storage access control be installed on existing facilities?

Absolutely, One Access can be installed in new builds and existing facilities. We offer both wired and battery-powered access solutions to match your site's setup, and our network of electricians, technicians, and installers ensures professional deployment wherever you are in Europe.

Unmanned & Remote Operations
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[H2] How do I run a self storage facility without staff?

One Access makes fully unmanned self storage operation a reality. The One Access Manager dashboard lets you monitor and control every access point remotely — from anywhere. Tenants self-serve via the One Access App, and the One Access Kiosk handles on-site edge cases like forgotten phones or PIN retrieval. Combined with automated move-in workflows through your existing booking platform, your facility runs 24/7 without requiring permanent on-site staff.

[H2] How do I manage self storage remotely?

Through the One Access Manager — a cloud-based dashboard that gives you full control of your entire facility or portfolio from one screen. You can grant and revoke access, overlock units in arrears, monitor real-time activity, and get security insights. Whether you manage one site or ten, the same interface handles it all — no site visit required.

[H2] How do I automate a self storage facility?

Start with digital access control. One Access integrates with leading self storage management software to automate key workflows: when a tenant books and pays online, access is provisioned automatically — no manual step needed. Move-outs, overlocks for non-payment, and access sharing are all handled digitally. The result is a streamlined operation that reduces admin time, cuts costs by up to 25%, and lets you scale without adding headcount.

Security, Monitoring & Compliance
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[H2] Is Sensorberg One Access GDPR-compliant?

Yes. Sensorberg is a European company headquartered in Berlin, and all data processed through One Access is stored in Europe in compliance with GDPR. Data protection and privacy are built into the platform from the ground up — a critical requirement for operators across the EU.

[H2] What are audit logs?

Audit logs include a complete, time-stamped log of every access event at your facility — who opened which door or unit, and exactly when. One Access records this automatically for every entry point, from the main gate to individual storage units. This gives operators full visibility for security investigations, tenant disputes, and compliance reporting, without any manual record-keeping.

[H2] How does smart access improve self storage security?

One Access provides live building status with sensor intelligence and CCTV integration, enabling you to act before security incidents happen. Tamper-proof hardware protects every access point. Instant alerts notify you of unusual activity, and the full audit trail means nothing goes unrecorded. Compared to traditional padlocks — where break-ins can go unnoticed for days — smart access gives you real-time control and proactive security.

Tenant Experience & Access
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[H2] What happens if a tenant loses their phone at self storage?

That is exactly the scenario One Access Kiosk is built for. The self-service terminal at the facility lets tenants retrieve access codes, reset credentials, or complete a move-in — all without a smartphone and without staff present. The Kiosk covers every edge case: forgotten phones, dead batteries, or tenants who simply prefer PIN or NFC-card access. It is the safety net that makes 24/7 unmanned operation genuinely reliable.

[H2] Can tenants share self storage access with someone?

Yes. Through the One Access App, tenants can share access with a third party instantly — just by entering an email address. No key cutting, no NFC card handover, no visit to the front desk. Access can be revoked just as easily. This is especially useful for business tenants who need to give warehouse or delivery staff temporary access to their unit.

[H2] How does keyless self storage access work for tenants?

Tenants download the One Access App, receive their digital key after booking, and unlock doors with a tap on their smartphone. The app works via Bluetooth and NFC — no internet connection needed at the point of entry. No physical keys, no padlocks, no waiting for office hours.

Software Integration & Pricing
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[H2] What self storage software integrates with access control?

One Access integrates with leading self storage management platforms — listed here — to fully automate access workflows. When a tenant books and pays through your existing software, One Access provisions access automatically. Move-outs, overlocks, and access changes sync in real time. This eliminates manual admin and ensures your access system and booking platform always stay in sync.

[H2] How do I overlock a storage unit for non-payment?

Through the One Access Manager dashboard. With a few clicks, you can remotely overlock any unit where rent is overdue — no site visit, no manual padlock swap. When the tenant settles the balance, you restore access just as quickly. This can be automated with the integration in your booking and payment software.

[H2] How much does self storage access control cost?

Pricing depends on the size of your facility, the number of access points, and your chosen hardware configuration. Sensorberg operates on a B2B SaaS model with a combination of hardware purchase and ongoing subscription. Most operators see a return on investment within 12 months, with up to 25% reduction in operational costs and 30% reduction in staffing requirements. Book a demo with our team to get a tailored quote for your facility.

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