Information Density: Conviva – Signal Evidence & AI Readability

[H1] See the Patterns Powering
Consumer-Facing AI Agents
Conviva uncovers the behavioral patterns and intent driving outcomes across your apps, websites, and AI agents.

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[H2] Conviva Finds Agents Burn More Than 2.5 Minutes Gathering Context
Download our new report today to dig into the research and discover critical insights into how consumer-facing AI agents can make or break your relationship with customers.

Download the Report

[H2] Introducing the new Digital Product Insights.
A new era of experience analytics—built for apps, websites, and AI agents.
Explore Digital Product Insights

[H3] Conviva Recognized Across Multiple G2 Winter 2026 Reports: A Leader in Digital Analytics
Proud to be named Leader in Digital Analytics by G2 Winter 2026

[H2] Conviva Named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring.
The only platform to identify consumer experience and engagement patterns that power better outcomes across apps, websites, and AI agents.
Download the 2025 Gartner® Report

[H2] We live in an attention economy.Experience is everything.
Conviva is the only platform that uses full-census, comprehensive client-side telemetry to give you real-time insights into every digital experience. The results? A faster app, a five star app rating, reduced time to resolution, features customers want, operational efficiencies, and lower costs.

Product Teams

Marketing Teams

AI Agent Teams

Data Teams

Customer Support Teams

Engineering Teams

Unmatched app speed. Flawless experience. Five-star app store rating.
Master your product

Growth marketers don’t need more metrics—they need answers.
Move beyond funnels

Actionable intelligence that connects every conversation, click, and conversion.
Grow your next generation of AI-first products

Better insights. Lower costs.
Reduce data warehouse storage

Reduce call handle time. Boost customer satisfaction.
Boost customer satisfaction

Effortless monitoring and instant insights with full-census, client-side telemetry.
Master your product

Customer Story

[H2] Uncovering Patterns in Consumer-AI Agent Interactions

“As AI agents become central to digital experiences, reliability and outcomes matter more than ever. Conviva provides an additional lens into how consumers move through our website and agent interactions, helping us deepen our understanding of emerging patterns.”
Joe Inzerillo
EVP & Chief Digital Officer

Customer Story

[H2] Understand the why behind customer behavior.

“People shop for wine through experiences that feel personal and seamless. We need analytics that don’t just measure what happens but reveal the behavioral and technical reasons why. Conviva’s approach to experience insights is helping us lay the foundation for what’s next.”
Stuart Brown
Head of E-Commerce

Customer Story

[H2] Resolved User Experience Issues During App Release

“When we released the new app version, we thought everything looked great. But soon after, Conviva triggered on AI Alert indicating something went wrong. Conviva enabled us to solve the issue fast, ensuring a high-quality experience for thousands of our customers.”
Jhanett Marcano
Senior TPM

106K
User saved from Suboptimal Experience

99%
Reduction in MTTD

Customer Story

[H2] Reduced App Startup Time to Accelerate Content Discovery and Avoid Removal from Amazon

“The value of Conviva is understanding how impactful the device type is on user experience, which can impact our KPIs, but had been invisible until Digital Product Insights was able to highlight it.”
Andrew Jackson​
Senior Product Manager

900K
Devices identified with suboptimal start up on Amazon Fire TV

2.3s
Improved Startup time on Amazon Fire TV. No SLA violations.

[H3] Industry-First Achievement
The only intelligence layer that turns every digital interaction into real-time insight, linking consumer engagement patterns to business outcomes at any scale.

7B+
Sensors on Devices

5T+
(Yes, trillion.) Events/Day

12B+
Metric computations/minute

Experience Conviva’s unmatched scale

[H2]
Rated 4.8/5.0 by customers on
Gartner Peer Insights™

[H3] Monitoring Tool Enhances Video Play Experience

Reviewer Function:Engineering - Other

Company Size:Gov't/PS/ED 5,000 - 50,000 Employees

Industry:Education Industry
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[H3] Great product, needs longer data retention in the dashboard.

Reviewer Function:General Management

Company Size:<50M USD

Industry:Media Industry
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[H3] Keeping streams smooth and viewers happy

Reviewer Function:Product Management

Company Size:250M - 500M USD

Industry:Media Industry
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[H3] Solving Issues and Optimizing Outputs with Conviva

Reviewer Function:Product Management

Company Size:250M - 500M USD

Industry:Media Industry
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[H3] Effective Team Guidance for Product Onboarding, Echo and video analysis reports

Reviewer Function:Product Management

Company Size:<50M USD

Industry:Software Industry
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[H3] Conviva: Essential video monitoring with unmatched support and deep streaming insights.

Reviewer Function:IT

Company Size:1B - 3B USD

Industry:Media Industry
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[H3] Achieve Enhanced Satisfaction with Conviva's Stream Monitoring

Reviewer Function:Software Development

Company Size:3B - 10B USD

Industry:Software Industry
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[H3] Excellent tool to gain insight into Video consumption quality of experience.

Reviewer Function:Project and Portfolio Management

Company Size:50M - 250M USD

Industry:IT Services Industry
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[H3] Good Product to integrate for the player.

Reviewer Function:Software Development

Company Size:50M - 250M USD

Industry:IT Services Industry
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[H3] Streamlining Video Analytics: An Insight into Conviva's Product

Reviewer Function:Software Development

Company Size:<50M USD

Industry:IT Services Industry
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[H3] React-Native Mobile Development: A Call for Enhanced Support

Reviewer Function:Software Development

Company Size:<50M USD

Industry:IT Services Industry
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[H3] Breaking Down Conviva's Superior Video Analytics

Reviewer Function:IT

Company Size:50M - 250M USD

Industry:IT Services Industry
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[H3] Efficient, quick integration with helpful tools for validation of product

Reviewer Function:Software Development

Company Size:<50M USD

Industry:Software Industry
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[H3] Great Solution for QOE metrics

Reviewer Function:IT Services

Company Size:250M - 500M USD

Industry:Software Industry
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[H3] Decoding 5 Years of Exceptional Experience with Conviva

Reviewer Function:Software Development

Company Size:50M - 250M USD

Industry:Media Industry
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[H3] Great Product and Exceptional Team Support

Reviewer Function:Software Development

Company Size:250M - 500M USD

Industry:Software Industry
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[H3] How Conviva Helped Me Understand My Own Product

Reviewer Function:Engineering - Other

Company Size:3B - 10B USD

Industry:Telecommunication Industry
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[H3] An indispensable tool for streaming platforms

Reviewer Function:Engineering - Other

Company Size:<50M USD

Industry:Software Industry
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[H3] Unraveling the Complexity of Product Ecosphere Integration

Reviewer Function:Product Management

Company Size:250M - 500M USD

Industry:Media Industry
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[H3] Conviva - Your go to analytics tool

Reviewer Function:Data and Analytics

Company Size:Gov't/PS/ED 5,000 - 50,000 Employees

Industry:Education Industry
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[H3] Reliable and Strong Support

Reviewer Function:Engineering - Other

Company Size:50M - 250M USD

Industry:Media Industry
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[H3] Excellent Insights and Real-Time Monitoring.

Reviewer Function:Software Development

Company Size:1B - 3B USD

Industry:IT Services Industry
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[H3] Conviva Video is an instrumental tool in driving quality of service

Reviewer Function:IT

Company Size:1B - 3B USD

Industry:Media Industry
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[H3] Behind the Success: Conviva's Data Driven Approach

Reviewer Function:Engineering - Other

Company Size:50M - 250M USD

Industry:Telecommunication Industry
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[H3] Supportive Conviva Team Assists Through Complex Integration Process

Reviewer Function:Software Development

Company Size:1B - 3B USD

Industry:Media Industry
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[H3] Efficient Tool for Swift Data Identification

Reviewer Function:Operations

Company Size:500M - 1B USD

Industry:Telecommunication Industry
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[H3] Transforming Customer Experience: The Conviva Tool Success Story

Reviewer Function:Operations

Company Size:10B - 30B USD

Industry:Media Industry
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[H3] Revolutionizing Defect Detection with Conviva's New AI tool

Reviewer Function:Engineering - Other

Company Size:3B - 10B USD

Industry:IT Services Industry
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[H3] Stepping Up Performance with Conviva's Data Insights

Reviewer Function:Customer Service and Support

Company Size:1B - 3B USD

Industry:Telecommunication Industry
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[H3] The Clarity and Precision of Conviva's Tracking Information

Reviewer Function:Software Development

Company Size:50M - 250M USD

Industry:IT Services Industry
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[H3] Delving into Accurate Data and Fast Performance Software

Reviewer Function:Engineering - Other

Company Size:<50M USD

Industry:Consumer Goods Industry
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[H3] Fantastic tool for video analytics and engagement monitoring

Reviewer Function:Product Management

Company Size:500M - 1B USD

Industry:Media Industry
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[H3] Exceptional Integration Support Experience with Conviva

Reviewer Function:Engineering - Other

Company Size:250M - 500M USD

Industry:Travel and Hospitality Industry
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[H3] Conviva provides great customer support when integrating with its services

Reviewer Function:IT

Company Size:50M - 250M USD

Industry:Media Industry
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[H3] Exceptional Product Experience and Collaborative Support from Conviva

Reviewer Function:Management / Business Consulting

Company Size:50M - 250M USD

Industry:IT Services Industry
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[H3] Our experience with Conviva suite and the team at Conviva has been outstanding!

Reviewer Function:Project and Portfolio Management

Company Size:250M - 500M USD

Industry:Software Industry
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[H3] Exceptional Streaming and App Analytics with Unmatched Insights

Reviewer Function:Sales and Business Development

Company Size:<50M USD

Industry:Media Industry
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[H3] Conviva Eco: Comprehensive review

Reviewer Function:Software Development

Company Size:1B - 3B USD

Industry:Media Industry
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[H3] Conviva's Strong Partnership for Live Streaming Analytics Over Years

Reviewer Function:Data and Analytics

Company Size:10B - 30B USD

Industry:Telecommunication Industry
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[H3] Easy to use and integrate

Reviewer Function:Project and Portfolio Management

Company Size:<50M USD

Industry:IT Services Industry
Read Full Review

[H3] Experience the Power of Real-time Streaming Performance Monitoring

Reviewer Function:Engineering - Other

Company Size:<50M USD

Industry:Media Industry
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[H3] Streamlined Operations and Enhanced Viewer experience with Conviva

Reviewer Function:Engineering - Other

Company Size:250M - 500M USD

Industry:Media Industry
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[H3] Exploring Conviva: Receive User Perspective Metrics and Insights

Reviewer Function:Operations

Company Size:30B + USD

Industry:Media Industry
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[H3] Conviva: A Powerful Ally in Monitoring and Managing VOD & Live Streaming

Reviewer Function:General Management

Company Size:500M - 1B USD

Industry:Media Industry
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[H3] Don't bother trying to instrument anything better. Just use Conviva.

Reviewer Function:Engineering - Other

Company Size:50M - 250M USD

Industry:Media Industry
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[H3] Seamless and Efficient Onboarding Experience with Conviva

Reviewer Function:Design

Company Size:<50M USD

Industry:Media Industry
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[H3] Revolutionize Your User Experience with Conviva

Reviewer Function:Engineering - Other

Company Size:250M - 500M USD

Industry:Telecommunication Industry
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[H3] Seamless Integration with Excellent Support, but Challenging Contract Negotiations

Reviewer Function:Software Development

Company Size:1B - 3B USD

Industry:Media Industry
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[H3] Exploring the User-Friendly Interface of the Latest Software

Reviewer Function:IT

Company Size:50M - 250M USD

Industry:IT Services Industry
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[H3] The Evolution of User-Friendly Aspects in Product Update

Reviewer Function:Data and Analytics

Company Size:500M - 1B USD

Industry:Media Industry
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[H3] Exploring User Level Debugging and Metrics in Conviva

Reviewer Function:Product Management

Company Size:<50M USD

Industry:Media Industry
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[H3] Decoding Videos: Understanding SPI, EBVS and High StartupTime

Reviewer Function:Engineering - Other

Company Size:<50M USD

Industry:Media Industry
Read Full Review

[H3] Ex

[H1] Newsroom

[IMG: Conviva Finds AI Agents Waste 2.5 Minutes Gathering Context]

New research from Conviva shows that consumer-facing AI agents spend an average of 2 minutes and 32 seconds gathering basic context causing 8.5% of customers to abandon the session entirely.

[IMG: Conviva Research: Product Analytics Can’t See What 67% of Consumers Do Before They Buy]

The report shows purchase journeys are largely invisible to analytics tools and the problem compounds when AI agents act on the same data.

[IMG: Conviva Reimagines Digital Experience Monitoring & Analytics for Agentic Era]

Conviva DPI reveals patterns behind every consumer interaction and conversation across apps, websites, and AI agents, uncovering growth opportunities, friction, inefficiencies, and confusion in experience, to drive predictable outcomes.

This retailer is deploying AI agents across 100 million weekly sessions but was blind to the two shopper segments driving $25 million in weekly revenue. Conviva changed that.

Keith Zubchevich, Conviva CEO, speaks with Total Retail about why customer-facing AI fails and how to measure accuracy and efficiency in automated systems.

Aditya Ganjam, Conviva Co-Founder and CPO, speaks with IT Nerd about how organizations can convert AI from novelty into predictable business performance.

Read Keith Zubevich's latest on why engagement with third-party agents should be selective and guarded, with clear identifiers and visibility.

Keith Zubchevich at Conviva explains why growing up depends on outcomes, not behaviours.

Keith Zubchevich, Conviva CEO, sat down with Neil C. Hughes on Tech Talks Daily podcast to unpack an honest analogy for today's AI rollout.

BetaNews spoke to Keith Zubchevich, Conviva CEO, about why today’s AI deployment is like sending a toddler out to get a job: bursting with potential, but nowhere near ready for the real world.

AI and robotics are heading into a pivotal year. After rapid advances in agentic systems, embodied intelligence and enterprise automation, 2026 will be defined less by experimentation and more by proving what works in the real world.

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After years of experimentation, agentic AI has proven itself in sandboxes. In 2026, the focus shifts from capability to accountability: How do you govern an autonomous workforce? Who supervises the supervisors? And what happens when unsanctioned “shadow agents” start making decisions nobody approved?

Industry leaders weigh in on what’s coming as autonomous systems move from proof-of-concept to production.

[H1] Glossary

A

[H3] A/B Testing

[H3] Agent Experience Analytics

[H3] Agent Experience Optimization

[H3] Agentic AI

[H3] Anomaly Detection

[H3] Application Performance Monitoring (APM)

[H3] Audience Measurement

B

[H3] Behavioral Analytics

[H3] Behavioral Segments

[H3] Benchmarking

[H3] Big Data Analytics

C

[H3] Census-Based Measurement vs Survey

[H3] Chatbots

[H3] Closed Loop Agent Optimization

[H3] Cloud Monitoring

[H3] Cohort Analysis

[H3] Cohort Replay

[H3] Content Delivery Networks (CDN)

[H3] Context Graphs

[H3] Conversational AI

[H3] Conversion Funnel

[H3] Customer Journey Analytics

D

[H3] Data Warehousing

[H3] Digital Assistants and Virtual Agents

[H3] Digital Experience Management (DXM)

[H3] Digital Experience Monitoring (DEM)

E

[H3] Experience Metrics

[H3] Explainable AI

H

[H3] Heatmap

L

[H3] Large Language Models (LLMs)

M

[H3] Mean Time to Resolution (MTTR)

[H3] Model Context Protocol

[H3] Model Context Protocol (MCP)

[H3] Multi-Agent Environments

N

[H3] Natural Language Processing (NLP)

[H3] Network Monitoring

[H3] Nexa

O

[H3] Observability

[H3] Operational Data Platform

P

[H3] Pattern Analytics

[H3] Predictive Analytics

[H3] Predictive Intelligence

[H3] Prompt Engineering

Q

[H3] Quality of Experience (QoE)

R

[H3] Rage Clicks

[H3] Real User Monitoring (RUM)

[H3] Real-Time Analytics

[H3] Reinforcement Learning

[H3] Root Cause Analysis

S

[H3] Sequence Mining

[H3] Stateful Analytics

[H3] Stateless Analytics

[H3] Streaming Analytics

T

[H3] Telemetry Data

[H3] Time-State Model

U

[H3] User Engagement

[H3] User Experience

V

[H3] Voice Interfaces

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Conviva’s extensive analysis of digital sessions across e-commerce and travel booking sites finds that 67% of consumers follow non-linear purchase paths — looping between search and product pages, revisiting carts across multiple sessions, and spreading decisions over days. Traditional product analytics cannot see these events that exist outside of the pre-defined funnel. In fact, that funnel model describes a journey that fewer than 1 in 3 consumers actually take — and this pattern holds across industries.
Download the report today to discover how you can see the 67%, attribute their intent accurately, and inform decisions based on what consumers actually do rather than what the model assumes they do.

[H3] Download the Report

[H2] Related Articles

Thought Leadership
[H2]
Why AI Agents Waste the First Two and a Half Minutes of Every Conversation
Conviva research finds that consumer-facing agents spend an average of two minutes and 32 seconds establishing basic context before they can address a customer's actual request.
Read More

Thought Leadership
[H2]
Conviva Finds Agents Burn More Than 2.5 Minutes Gathering Context
Download our report today to dig into the research and discover critical insights into how consumer-facing AI agents can make or break your relationship with customers.
Read More

Thought Leadership
[H2]
Your agents don’t know how your shoppers want to buy
New data shows that two-thirds of your most valuable customers take journeys your analytics were never built to see. The implications for AI agent design — and the analytics infrastructure behind them — are significant.
Read More