Information Density: Genesys – Signal Evidence & AI Readability

THE AI CUSTOMER EXPERIENCE PLATFORM FOR THE ENTERPRISE
[H1] Loyal customers.
Efficient teams.
That’s CX done right.
Orchestrate better experiences with AI that knows what your customers want — and how your business works.
Get startedGet a demo

[IMG: Homepage hero image 16 x 9 hidef]

[IMG: Hero image mobile homepage medium hidef]

[IMG: Bfd homepage mini banner]
Genesys Cloud Agentic Virtual Agent has arrivedSee what's possible
[H2] Customer loyalty is the most powerful force in business
Genesys helps the world’s biggest brands earn and keep it.
[IMG: virgin-atlantic-x300]
[H3] 25-point CSAT increase
10% more conversations
[IMG: Best Buy Canada - Geek Squad logo]
[H3] 60% of calls resolved by AI
20% lower costs
[IMG: ENGIE-logo-optimized]
[H3] 75% improvement in NPS
40% less manual effort
[IMG: Hsbc logo]
[IMG: Vodafone germany logo x250]
[IMG: Nestl logo 49915638706 o]
[IMG: Siemens healthineers logo x250]
[IMG: Fanatics, customer experience, genesys cloud]
[H2] Genesys Cloud AI
[H3] AI for everyone who touches the customer experience
Orchestrate your human and AI workforce around what matters most. Your customers.
[H3] Deliver automation that feels human
Meet complex customer needs with AI agents that can reason, act and adapt across experiences.
[H3] Make every experience more efficient
Give your team the AI partner they need to save time, operate seamlessly and drive better outcomes.
[H3] Optimize customer journeys in real time
Track, measure and improve holistic experiences with intelligent, AI-powered insights.
[H3] Connect experiences across the enterprise
Enrich every experience with a unified platform that connects your data, tools and systems.
[IMG: Deliver automation that feels human thumbnail hidef]
[IMG: Make every experience more efficient thumbnail hidef]
[IMG: Optimize customer journeys in real time thumbnail hidef]
[IMG: Connect experiences across the enterprise thumbnail hidef]
[H2] A trusted leader for today’s customer experiences
See why25+
years of history
8,000+
total customers
100+
countries served
7B+
conversations supported quarterly1
54
days to customer go-live on average1
30+
compliance certifications
1 As of Q3 FY 2026
[H2] Discover the new experience economy
AI is rewriting how we measure customer experience. Learn the metrics that connect customer happiness to the bottom line.
Learn more

[IMG: New experience economy image]

TRENDING TOPICS
[H2] CX expertise you can count on
Ebook
[H3] The CX Playbook for the Agentic Era
See how leading brands turn AI into seamless, outcome-driven journeys.
[IMG: Trends 824x528]
WEBINAR
[H4] Five trends reshaping customer experience in 2026
[IMG: state-of-cx-mm-notext]
Report
[H4] The State of Customer Experience report
[IMG: 820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX]
Ebook
[H4] 2026 Buyer’s Guide for AI and CX
ANALYST REPORTS
[H2] Analysts and users agree — Genesys is a leader
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.

[IMG: 2026 leader enterprise]

[IMG: G2bestsoftware2026 badge persona aiproducts]

[IMG: 2026 users most likely to recommend]

[IMG: G2bestsoftware2026 badge persona customerserviceproducts]

[IMG: Americas regional leader enterprise]

[IMG: Latam regional leader enterprise]

[IMG: Apac regional leader enterprise]

[IMG: Emea regional leader enterprise]

[IMG: Badge tr 2026 buyer s choice]

[IMG: Badge tr 2025 top rated]

[IMG: CC]
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
[IMG: chunker-IDC MarketSpace-analysts_agree]
IDC MarketScape: Worldwide General Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment
Genesys named a general purpose conversational AI Leader by IDC MarketScape
[IMG: MVP Hompage - 820x464]
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
[H2] See Genesys Cloud in action
Talk with an expert to see firsthand how you can achieve lasting customer loyalty and drive real efficiency today.
Get started

Start exploring Genesys today

Thank you for your interest
A Genesys representative will be in contact with you
shortly.

[H2] Call a representative
Monday-Friday, 8 a.m.-6 p.m. Pacific.
US: 888-GENESYS
(436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260

[H2] Headquarters
1302 El Camino Real, Suite 300, Menlo Park CA, 94025

See all our locations
Careers
Join an inclusive team that believes in sincerity, fun and supporting each other while defining the future of customer experience.
Customer Support Portal
Submit new support tickets and track existing ones through a single,
convenient site.
Genesys Knowledge Network
Use this all-in-one access point to find links to resources that improve your
Genesys experience.

Thank you for requesting your demo
A Genesys representative will reach out to you
shortly to get it scheduled.

While you wait…

[IMG: AI-Powered Experience Orchestration, seamless customer experience]

Explore how AI influences and enables Experience Orchestration

[IMG: 340x200 - users agree]

See why analysts and users agree – Genesys delivers a leading platform.

[IMG: screenshot_agent_laptop_626x365]

Experience Genesys Cloud for yourself.

Filter

Search

Industry

Automotive

Banking

Communications / Telecommunications

Education

Entertainment

Financial Services

Food delivery

Government

Healthcare

Insurance

Logistics

Manufacturing

Media & marketing

Nonprofit

Outsourcing

Real Estate

Retail

Sales

Services

Technology

Transportation

Travel & hospitality

Utility

Region

APAC

EMEA

LATAM

NA

Capability

AI and automation

Agent assist/agent copilot

Analytics & Reporting

Automatic Call Distribution (ACD)

Chatbots/web messaging

Cloud architecture

Co-browse

Customer Journey Management

Digital customer engagement

Email

Employee performance management

Forecasting and scheduling

Inbound

Integrations and Apps

Interactive Voice Response (IVR)

Knowledge management tools

Live chat

Messaging Apps

Omnichannel

Outbound

Predictive engagement

Predictive routing

Quality Assurance and Monitoring

Reporting Integrations and Export

SMS messaging

Security and compliance

Social media/social listening

Speech and Text Analytics

Unified Communications and Collaboration

Virtual agents/voicebots

Voice Services

Web Messaging

Work automation

Workforce Engagement Management (WEM)

Clear all
[IMG: Virgin Atlantic]
[H3] Virgin Atlantic
Virgin Atlantic gains $28M three-year value from Genesys Cloud AI
[IMG: Visa logo]
[H3] Visa
Visa aims to transform its CX with Unified Experience from Genesys and ServiceNow
[IMG: ENGIE logo]
[H3] ENGIE Australia & New Zealand
ENGIE streamlines experiences with AI and gains a 75% improvement in NPS
[IMG: Astro logo]
[H3] Astro Malaysia
Astro increases customer satisfaction 27% and accelerates self-service adoption
[IMG: Essent logo]
[H3] Essent
Essent boosts CX and employee satisfaction through superior voice and digital journeys
[IMG: Sistecredito logo]
[H3] Sistecredito
Sistecrédito levels up CX — and sees NPS jump eight points
[IMG: Bon Secours Mercey Health logo]
[H3] Bon Secours Mercy Health
Bon Secours Mercy Health reimagines its patient experience
[IMG: RUSH logo]
[H3] Rush University System for Health
Rush University System for Health cuts handle time by up to 15%
[IMG: Elkjop Nordic logo]
[H3] Elkjøp Nordic
Elkjøp Nordic redefines CX while halving IT systems and streamlining WEM support by 83%
[IMG: TymeBank logo]
[H3] GoTyme Bank
GoTyme Bank elevates its service experience, hitting 90% customer satisfaction
[IMG: Magenta Telekom logo]
[H3] Magenta Telekom (T-Mobile Austria GmbH)
Magenta Telekom modernizes customer care
[IMG: UHealthSolutions logo]
[H3] UHealthSolutions
UHealthSolutions achieves 90% faster agent onboarding and a seamless customer experience
[IMG: Stanley Steemer]
[H3] Stanley Steemer
Stanley Steemer reduces IT costs by 70% while elevating customer experience
[IMG: CSU logo]
[H3] Charles Sturt University
Charles Sturt University powers empathetic student support with agentic AI, reducing costs by 13%
[IMG: HSBC]
[H3] HSBC
HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration
[IMG: Best Buy Canada - Geek Squad logo]
[H3] Best Buy Canada
Best Buy Canada realizes a 20% reduction in operational costs with Genesys Cloud
[IMG: Aterian logo]
[H3] Aterian
Aterian reduces tech TCO by 65% while improving service levels and satisfaction
[IMG: Harambee logo]
[H3] Harambee Youth Employment Accelerator
Harambee uses AI innovation to support South African youth at scale
[IMG: ZIM Integrated Shipping Services]
[H3] ZIM Integrated Shipping Services
ZIM redefines experience, productivity and IT agility with a unified contact center
[IMG: BCD logo]
[H3] BCD
BCD delivers smarter journeys at scale with Genesys Cloud
[IMG: InspiriTec logo]
[H3] InspiriTec
InspiriTec boosts efficiency and decreases AHT by 15% with Genesys Cloud
[IMG: Enity logo]
[H3] Enity Bank Group AB
Enity drives business growth while personalizing CX and reducing IT costs by 20%
[IMG: Carglass Netherlands]
[H3] Carglass Netherlands
Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys
[IMG: Community Legal Services logo]
[H3] Community Legal Services of Mid-Florida, Inc.
Community Legal Services is changing lives — one interaction at a time
[IMG: Emtelco logo]
[H3] Emtelco
Emtelco resolves one-third of self-service interactions on first contact with AI
[IMG: Beneva]
[H3] Beneva
Beneva achieves a 94% employee satisfaction score after migrating to Genesys Cloud
[IMG: SDMI logo]
[H3] Steinberg Diagnostic Medical Imaging
SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant
[IMG: Aseguradora del Sur logo]
[H3] Aseguradora del Sur
Aseguradora del Sur gains 80% increase in contact center revenue
[IMG: OLB logo]
[H3] Oldenburgische Landesbank (OLB)
OLB transforms CX with Genesys Cloud, driving faster service and higher NPS
[IMG: AIA logo]
[H3] AIA New Zealand Limited
Modernizing CX insures a healthy future
[IMG: MTN logo]
[H3] MTN
MTN and Genesys partner to redefine customer experience across Africa
[IMG: Grupo Saesa logo]
[H3] Grupo Saesa
Grupo Saesa powers up its CX strategy with Genesys Cloud
[IMG: Salvation Army Australia logo]
[H3] Salvation Army Australia
Leveling up CX sparks exceptional engagement at Salvation Army
[IMG: Langley Federal Credit Union logo]
[H3] Langley Federal Credit Union
CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty
[IMG: Genesys]
[H3] Genesys
Genesys product support team boosts CX score by 20 points with Genesys Cloud AI
[IMG: Emirates NBD logo]
[H3] Emirates NBD
Emirates NBD aims to deliver more personalized customer interactions and faster resolution using AI
[IMG: Oney Bank]
[H3] Oney Bank
Oney Bank leverages AI to redefine the customer experience
[IMG: SBI logo]
[H3] SBI Securities
Winning in high-stakes financial markets
[IMG: ThunderNet]
[H3] ThunderNet
ThunderNet boosts agent productivity and customer satisfaction by 60%
[IMG: Naturgy logo]
[H3] Naturgy
Naturgy optimizes its customer experience, tripling its Net Promoter Score
[IMG: Global Payments]
[H3] Global Payments
Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform
[IMG: Youse logo]
[H3] Youse
Digital insurance brings democratization of protection to the Brazilian market
[IMG: Grupo Sohin]
[H3] Grupo Sohin
Sohin uses empathy and AI to help patients navigate healthcare challenges
[IMG: Lighthouse Works]
[H3] Lighthouse Works
Lighthouse Works focuses on experiences to level up its impact
[IMG: Sales-Hub]
[H3] Sales-Hub
Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub
[IMG: ValCredit]
[H3] ValCredit
ValCredit improves customer relations with 59% fewer resources
[IMG: Home Office]
[H3] Home Office
Putting empathy at the heart of UK public services
[IMG: Amica]
[H3] Amica
Amica lifts service levels by 12% with workforce engagement management
[IMG: COOntacto]
[H3] COOntacto
COOntacto sees service levels soar from 27% to 89%
[IMG: Almosafer]
[H3] Almosafer
Almosafer sees an increase in scalability by moving to CX in the cloud
[IMG: Grands Moulins de Paris]
[H3] Grands Moulins de Paris
Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud
[IMG: M&T Bank]
[H3] M&T Bank
M&T Bank achieves double-digit benefits by modernizing its CX platform
[IMG: Siam Commercial Bank]
[H3] Siam Commercial Bank
A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%
[IMG: BNP Paribas]
[H3] BNP Paribas
BNP Paribas realizes millions in cost savings moving to CX in the cloud
[IMG: Blue Cross Quebec]
[H3] Blue Cross Quebec
Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud
[IMG: PagBank]
[H3] PagBank
PagBank provides first-class support faster — with a 25% drop in AHT
[IMG: DAMAC]
[H3] DAMAC
DAMAC decreased agent interactions by 46% with virtual agents
[IMG: Majid al Futtaim]
[H3] Majid al Futtaim
Retailer Majid al Futtaim streamlines service, saving 43% in contact center costs
[IMG: Grupo Equatorial]
[H3] Grupo Equatorial
Omnichannel CX leads to a 50% improvement in first-call resolution
[IMG: Eir logo]
[H3] Eir
Eir saves up to a minute per call with Agent Copilot
[IMG: Vero]
[H3] Vero
Vero cuts call wait time in half
[IMG: Stater N.V.]
[H3] Stater N.V.
Stater connects data for more personalized experiences
[IMG: KPN]
[H3] KPN
KPN draws on robust insights to deliver personalized customer experiences
[IMG: Bright Horizons]
[H3] Bright Horizons
Driving personal and business growth
[IMG: GoodLeap]
[H3] GoodLeap
GoodLeap achieves a 173% productivity increase with CX in the cloud
[IMG: Nespresso]
[H3] Nespresso
Nespresso is building its premium service experience on innovation
[IMG: Valley Strong Credit Union]
[H3] Valley Strong Credit Union
Valley Strong elevates member experience with unified systems
[IMG: Alinta Energy]
[H3] Alinta Energy
Leading the way in energy customer care
[IMG: Refuge]
[H3] Refuge
Rebuilding lives, removing fear
[IMG: Vaillant]
[H3] Vaillant
Accelerating integration. Enhancing satisfaction.
[IMG: Nestlé]
[H3] Nestlé
Future-proof cloud migration
[IMG: Fanatics]
[H3] Fanatics
Enhancing the fan experience for over 100 million sports enthusiasts
[IMG: Prvidr]
[H3] Prvidr
Relentless pursuit of service excellence
[IMG: Odity]
[H3] Odity
Setting new standards in customer experience for over 130 premium brands
[IMG: Grupo Sabin]
[H3] Grupo Sabin
Bot-blended regional services with a personal touch
[IMG: IONOS]
[H3] IONOS
IONOS levels up AI-powered customer experiences with Genesys Cloud
[IMG: Digital Dialog]
[H3] Digital Dialog
Achieved ROI in three months
[IMG: Hexaware]
[H3] Hexaware
60% of calls are fully automated
[IMG: City of Clearwater]
[H3] City of Clearwater
Zero staff attrition since implementing Genesys Cloud
[IMG: RedSalud]
[H3] RedSalud
Reduced contact center costs by 30%
[IMG: BAC]
[H3] BAC
Boosting efficiency with digital channels
[IMG: O.phon]
[H3] O.phon
Processing support requests 64% faster
[IMG: King Price Insurance]
[H3] King Price Insurance
48% lower total cost of ownership with Genesys Cloud
[IMG: Pluxee Romania]
[H3] Pluxee Romania
95% of all chat conversations are resolved using a Genesys bot
[IMG: Modivcare]
[H3] Modivcare
$17 million cost savings and rising
[IMG: Benify]
[H3] Benify
Boosting efficiency through unified CCaaS and Salesforce CRM
[IMG: Fibrus Networks]
[H3] Fibrus Networks
Matching high-speed broadband services with digital-first customer care
[IMG: Kiwibank]
[H3] Kiwibank
Aligning AI-driven efficiency, productivity and financial benefits to brand values
[IMG: The Trevor Project]
[H3] The Trevor Project
Providing hope through 24/7 crisis support services
[IMG: Western Sydney University logo]
[H3] Western Sydney University
Western Sydney University transforms communication in the cloud
[IMG: Rainmaker]
[H3] Rainmaker
Rainmaker leverages integration for greater sales and service success
[IMG: Auto Trader]
[H3] Auto Trader
Boosting the UK’s largest digital automotive marketplace with cloud contact center transformation
[IMG: Narayana Health]
[H3] Narayana Health
Narayana Health achieves greater patient care and operational efficiency
[IMG: PureGym]
[H3] PureGym
PureGym solves peak demand challenges with digital and AI
[IMG: Beyond Bank]
[H3] Beyond Bank
Beyond Bank activates new AI capabilities to streamline call handling and improve service
[IMG: Aeromexico]
[H3] Aeromexico
Aeromexico elevates customer and employee experiences
[IMG: Anglicare Sydney]
[H3] Anglicare Sydney
Improving staff and client experience with Genesys Cloud
[IMG: Arvig]
[H3] Arvig
Unlocking business value with customer journey management
[IMG: Security Bank]
[H3] Security Bank
Crafting better banking journeys with omnichannel experiences
[IMG: Robinhood]
[H3] Robinhood
Elevating customer experience in food delivery
[IMG: Maximus]
[H3] Maximus
Transforming global BPO operations
[IMG: Maxicare logo]
[H3] Maxicare
Enhancing customer experience and improving agent productivity in healthcare
[IMG: Northumbrian Water]
[H3] Northumbrian Water
Booting employee experience and operation efficiency
[IMG: Electrolux Group]
[H3] Electrolux Group
Electrolux Group puts customer centricity and agent empowerment first
[IMG: BPHA]
[H3] BPHA
Building better customer and employee experiences with digital
[IMG: Eesti Energia]
[H3] Eesti Energia
Achieving sustainability in the cloud
[IMG: AdaptHealth]
[H3] AdaptHealth
Redesigning experience with highly engaged contact centers
[IMG: Etraveli]
[H3] Etraveli
Etraveli Group unifies contact centers, improving customer experience
[IMG: National Domestic Violence Hotline]
[H3] National Domestic Violence Hotline
Transforming service to survivors and enabling workforce mobility through cloud and AI innovation
[IMG: B&O Service]
[H3] B&O Service
German housing leader gains much-needed reliability and scalability
[IMG: Unisys]
[H3] Unisys
Unisys enhances client experiences on a global scale with Genesys Cloud
[IMG: Missouri Department of Social Services]
[H3] Missouri Department of Social Services
Transforming customer experience with digital engagement
[IMG: Somerset Council]
[H3] Somerset Council
Putting customers first by unifying five separate service organizations and empowering frontline teams
[IMG: Bankaya]
[H3] Bankaya
Bankaya improves contact rate and account recovery
[IMG: Schneider Electric]
[H3] Schneider Electric
Transforming customer experience while optimizing operational efficiency worldwide
[IMG: GSG]
[H3] GSG
Displaying the way to higher engagement, better experience and greater revenue
[IMG: QBE]
[H3] QBE
QBE ignites customer experience evolution with Genesys Cloud
[IMG: Alight Solutions]
[H3] Alight Solutions
Alight Solutions elevates highly personalized interactions worldwide
[IMG: Nuuday]
[H3] Nuuday
Digital CX innovation at scale
[IMG: The University of Texas Rio Grande Valley]
[H3] The University of Texas Rio Grande Valley
Putting student well-being first
[IMG: TechStyleOS]
[H3] TechStyleOS
Native digital shopping by design
[IMG: BancoEstado]
[H3] BancoEstado
Boosting customer satisfaction and productivity with a cloud solution
[IMG: Sage France]
[H3] Sage France
Empowering digital superheroes
[IMG: Coca-Cola Bottlers’ Sales and Services logo]
[H3] Coca-Cola Bottlers’ Sales and Services
Quen

Genesys Cloud CXCloud architecture and open platform

[IMG: Hero img integrations and apps cap]

[H1] Integrations and apps
Accelerate innovation with contact center apps and integrations
Get startedVisit AppFoundry
[H2] Expand and connect your ecosystem with turnkey apps
Build the customer service ecosystem your business needs, with whatever tools you require. The AI-powered Genesys Cloud™ platform can integrate with a multitude of apps and integrations, so practically any use case you can think of can be satisfied.
[H3] Explore over 600 apps and integrations
Quickly discover more than 600 prebuilt apps and integrations that can help you address industry-specific processes and use cases.
[H3] Choose from over 300 trusted partners
Extend the Genesys Cloud platform in and beyond the contact center with the expertise of our trusted marketplace partners.
[H3] Get over 150 free trials and one-click installs
Choose premium apps that can be quoted and billed directly by Genesys, with many offering an automated free trial and one-click install.

[H2] Integrate your contact center with the apps you use every day
Unlock a world where integration meets simplicity, enhancing customer and employee journeys as well as customer satisfaction. Browse our expansive marketplace; effortlessly integrate CRM and UCC solutions; and use powerful APIs with Genesys Cloud — your solution in creating meaningful, future-ready connections.
[H3] Get the widest choice of apps and integrations
Explore over 600 apps in our AppFoundry® Marketplace, ready to support your unique use cases. Our integrations — CRM systems, phone systems, UCCs and more — create a connected ecosystem.
[H3] Experience hassle-free trials, installations and billing
Genesys Cloud emphasizes user-friendly experiences, ensuring both IT and business users can explore and harness the power of our apps without any fuss.
[H3] Integrate CRM and UCC for optimized experiences
Equip agents with a unified desktop, providing omnichannel interaction controls and customer context. Consolidate and automate workflows while fostering efficient collaboration.
[H3] Explore an abundance of APIs and developer tools
Genesys Cloud unlocks limitless potential to build innovative custom solutions. With over 3,000 public APIs, developers can test and implement a variety of functionalities.

[IMG: Body img integrations and apps cap]

44%
of CX leaders are improving their data quality and structure and implementing a CX platform that integrates systems; 27% say it’s critical to ensuring their organization meets strategic CX goals
“The State of Customer Experience,” Genesys, 2025
[H2] Unify and transform your CX ecosystem
Genesys Cloud accelerates time to market and maximizes investments in existing technologies by easily connecting your contact center to other critical systems. Embed key functionality and exchange data with open APIs, simple integration methods and an expansive ecosystem of prebuilt solutions.
[H2] Unlock value and satisfy unique requirements in just a few clicks
With Genesys Cloud, it’s easy to find the apps and integrations that you need and get them installed — no tech expertise required. Simply search for the use case you’re looking for, pick the app you want to use and click. No coding, no hassle.
[H3] Customer relationship management (CRM)
Give your live agents the interaction controls and customer context they need in a unified desktop via leading providers like Salesforce, ServiceNow, Microsoft Dynamics, Zendesk and more.
[H3] Unified communications and collaboration (UCC)
Make it easier for your teams to collaborate. Connecting to top UCC apps like Microsoft Teams and Zoom enables your front-line agents to easily connect with expertise across the enterprise.
[H3] Business intelligence
Easily harness insights from data from across your business. Genesys Cloud integrates with top business intelligence tools like eMite, PureInsights, SuccessKPIs, Brightmetrics and others.
[H3] Bots and automation
Give customers support at any hour with bots and artificial intelligence (AI). In addition to native AI capabilities, Genesys Cloud integrates with Amazon Lex, Google CCAI and more.
[H3] Single sign-on (SSO)
Quickly access Genesys Cloud through an SSO account by integrating with third-party identity providers — OneLogin, Okta, Salesforce, Microsoft, Google, Ping and others.
[H3] Security and compliance
Reduce your risk by connecting specialized security and compliance solutions that offer real-time authentication, biometrics, fraud detection and secure payments.
[H3] Video and mobility
Give your customers the ability to show agents what they’re struggling with, in real time, and empower agents to provide fast, actionable solutions on the spot.
[H3] Voice of the Customer (VoC)
Turn VoC feedback into plans you can act on. Gather customer data from multiple sources and surface the right insights to optimize your customer experience strategy.
[H3] Accelerators and blueprints
Improve your speed to market and ROI with pre-designed configurations and guides built for common use cases such as data actions, call flows, bots and more.
[H2] See what our customers have to say
Read all stories
[IMG: Uplift logo]
[IMG: Patlive]
[IMG: Unisys x280png]
[IMG: Logo valley strong hor]
[IMG: Dental axess logo]
[IMG: Uplift team]
“I plug in so many applications and absolutely love AppFoundry. Along with our Pypestream bot, we use a partner for satisfaction surveys, dashboards from Brightmetrics and knowledge management with Shelf.”Chrissy ViningDirector of Customer Success, UpliftRead the story
[IMG: Patlive hero]
“Connecting our contact center with Slack messaging and Tableau business intelligence — as well as in-house call scripting and CRM systems — was massive. [Now] if we ask IT if they can do something, the answer’s usually ‘Yes.’”Jackie GonzalezVP Operations, PATLiveRead the story
[IMG: Customer story video thumbnail unisys]
“With Genesys Cloud’s Microsoft Teams integration, our agents resolve customer issues faster by instantly connecting with the right subject matter experts without having to toggle between tools. The seamless collaboration boosts first-contact resolution, reduces effort for our employees, and delivers a noticeably better customer experience. It’s a win for both our team and our customers.”Aron MeyerDigital Workplace Solutions, UnisysRead the story
[IMG: Customer story video thumbnail valley strong]
“At the credit union, we’re looking to reduce the ‘swivel chair’ in the contact center. We’ve been using about 27 programs for our agents, which is very time-consuming. Being able to reduce that swivel chair will increase our efficiencies. It’s also going to really increase morale.”Kristie MeadVP Contact Center, Valley Strong Credit UnionRead the story
[IMG: Dentist explaining procedure to patient sitting in dentists chair]
“Now, with WhatsApp, clients send screenshots and pictures, and our specialists can quickly see the problem and show them what to do. And they can juggle inquiries in other channels — all from their Genesys Cloud CX application.”Patricia ZollerMarketing Manager, Dental AxessRead the story
[IMG: Gartner logo]
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Gartner named Genesys a Leader for the 11th consecutive year
Get the Gartner report
[H2] See what else you can do with Genesys
Explore all capabilities
[H3] Cloud architecture
Explore a comprehensive set of native capabilities — all built on a single codebase.
[H3] Cloud architecture and open platform
Modernize your tech stack and enable faster innovation — while guaranteeing secure, always-on operations.
[H3] Development
Compose strategic value at scale with an API-first, open platform and modern developer tools purpose-built to enable innovation fast.
[H3] Salesforce Integrations with Genesys Cloud
Bring your CRM and CCaaS solutions together with a pre-built Genesys Cloud integration for Salesforce.
[H3] Security and compliance
Ensure contact center security and compliance with Genesys. Protect customer data, meet regulatory standards and build trust with secure cloud solutions.
[H3] ServiceNow integration
Add the leading cloud contact center solution to your ServiceNow CSM system with a powerful prebuilt integration and supercharge your CX.
[H2] Explore the potential of contact center integrations
View all resources
[IMG: Resource thumb genesys cloud platform overview]
White paper
[H3] Explore the Genesys Cloud platform
See how Genesys Cloud unites people, data, and AI to create connected experiences that drive loyalty and growth.
[IMG: 820×464 resource thumbnail ebook deliver the next level of experience with an ai powered cx ecosystem]
Ebook
[H3] Deliver the next level of experience with an AI-powered CX ecosystem
[IMG: 824×528 resource thumbnail]
Practical guide
[H3] The CX Playbook for the Agentic Era
[IMG: 820×464 resource thumbnail mega menu]
Ebook
[H3] Transform service delivery with Genesys and ServiceNow
[H2] Unlock endless possibilities with apps and integrations
Don’t let technology gaps hinder customer service; bridge them with cloud contact center solutions that seamlessly extend the power and utility of Genesys Cloud. Schedule a demo today to see how our open APIs and extensive roster of third-party integrations can help customize a future-ready cloud-based contact center.
Thank you for your interest.
We’ll contact you directly to set up a date and time that works with your schedule.
[H2] Frequently asked questions
[H3] What is an integrated call center?
An integrated call center connects inbound and outbound calling with a variety of other technologies to provide a better experience for customers and improve call center agents’ productivity while making their jobs easier. Integration does more than just help handle phone calls. It helps agents manage customer interactions across all channels, from inbound calling and phone support to text messages, chat and more. An integrated call center pulls in customer data from all over the business, from sales teams’ CRM inputs to the products a customer has shopped for, to give agents the information they need to help.
[H3] What is call center integration?
Call center integration streamlines operations by connecting technologies and communication channels into a unified system. This allows call center agents to manage customer calls far more smoothly, providing capabilities ranging from accessing customer data from various parts of the business quickly and easily to call monitoring for later training and assessment. An ideal solution enhances efficiency, provides agents with quick access to vital customer information and promotes a seamless customer experience across various platforms.
[H3] What is the difference between a CRM system and a contact center?
A customer relationship management (CRM) system manages and analyzes customer data and interactions to improve business relationships. A contact center directly handles customer interactions and service across various communication channels, such as incoming calls and emails.
The main difference is that a CRM is a management tool that a business may use to help improve a customer’s experience, while the contact center is one of the venues where that customer experience takes place. In fact, customer service agents working in a contact center often use data sourced from CRM systems in the process of assisting customers in need — anything from a phone number needed to call back after a bad cell connection to a customer’s purchase history.
[H3] What is a call center app?
A call center app is a software application that supports call center operations. It often includes features such as call routing; call recording; performance reporting and analytics; and integrations with other systems such as workforce management software, a CRM system or help desk software. Some apps may also offer capabilities for handling other channels like email, live chat or social media.
[H3] How does call center software integrate with business data?
When a call center software platform is designed to integrate with your company’s data, it seamlessly connects to the platforms where that data is recorded and stored — like a CRM system — and allows call center agents to access relevant data to the customer interaction they’re engaged in. In some cases, the best virtual call center software can go even further, using artificial intelligence (AI) to surface the right knowledge base data at the right time so the agent doesn’t have to hunt it down.
[H3] What integrations are useful with my contact center or call center software?
The specific integrations that will be most helpful for a business will depend on the specific needs of that business. No two situations are identical, and there isn’t a one-size-fits-all answer that’s right for every business. That said, there are a few integrations that will provide the biggest benefits more often than not, helping agents to perform better across the board.
In almost all cases, integrating your CRM within your contact center software is going to be helpful. When a customer calls for help, they want that help to be delivered as quickly and painlessly as possible. The more information your customer service agents have about individual customers who contact you, the more quickly they can solve customer issues. The CRM contains a wealth of information about the customer’s interactions with your brand, from start to present, and integration within the right call center software puts that info at the agent’s fingertips.
Also, integrating your call center solutions with unified communications and collaboration (UCC) platforms makes communication including video conferencing easy. Not only can customers converse with agents, but agents can communicate with colleagues across the organization to get support and information as needed.
Finally, bot and AI integration can be a supercharger for your customer service team as well. A chatbot presence means that you can provide a level of support for your customers 24/7/365 without demanding any more from your agents and staff. Integrating your bot instance within your call center software allows the bot to access more information and do more, while also providing agents with valuable information about what customers need, what they’re asking the bot and what they’re not getting from the bot.