Semantic Coherence: GetFeedback (by SurveyMonkey) – Signal Evidence & AI Readability

[H1] A new GetFeedback experience is coming soon
We’re introducing a new way to easily get in-the-moment feedback directly on your website.
[IMG: GetFeedback modal on a clothing store website, asking the user to provide feedback on their experience, asking a question about what almost stopped them from completing their purchase today - and an insight that says top drop-off reason was shipping cost, 38% of responses]
Join our list and be the first to know when we launchAlready using GetFeedback with an Enterprise plan? Your current setup stays exactly as it is—no changes to your access, workflows, or support. Learn more →Current customer? Log in
[H2] Gather real, human opinions in the moment
[H3] Capture feedback exactly where it happens
Reach website visitors in the moment through feedback buttons, trigger-based forms, and embedded forms.
[H3] Target the right visitor, at the right time
Trigger feedback based on scroll depth, time on page, exit intent, and more.
[H3] Understand the "why" behind visitor behavior
Connect feedback to specific pages and moments so you know what's causing drop-off or confusion.
[H3] Act on insights, not instincts
Spot trends, drill into responses, and prioritize fixes—all from a built-in analysis dashboard.
[H2] How it works
[IMG: Man typing on phone with an open laptop]
❶Create your formBuild a custom form or feedback button for your website, no design skills needed.❷Start collectingCopy a simple code snippet and paste it into your site. You’ll be up and running in minutes.❸Act on resultsSee feedback tied to specific pages and moments in your built-in dashboard.Ready to try it out yourself? Get notified when we launch →
[H2] Frequently asked questions
[H3] Current enterprise customers
What is changing with GetFeedback?We're evolving GetFeedback (previously GetFeedback Digital) to support a broader range of customers by introducing a new self-serve offering for website feedback, available in June 2026. This does not change your current experience. Current customers will continue to access the same features, workflows, and support you rely on today.Reminder: GetFeedback Direct is being sunset on December 31, 2026.Why is GetFeedback Digital being renamed?GetFeedback has historically included two products: GetFeedback Direct and GetFeedback Digital. With GetFeedback Direct sunsetting on December 31, 2026, we're changing the name of GetFeedback Digital to GetFeedback. Nothing else about your product, access, or setup is changing.How do I know if my organization uses GetFeedback Direct or GetFeedback Digital?GetFeedback Digital focuses on in-the-moment feedback on digital channels like websites and apps to optimize user experience. This includes features like passive feedback buttons and in-app micro-surveys.GetFeedback Direct is for relational and transactional feedback across the customer journey. It lets you send personalized surveys via multiple channels, aggregate metrics like NPS®, CSAT, and CES, and correlate feedback across customer touchpoints.If you're unsure which your organization uses, reach out to your Customer Success Manager.I’m a current GetFeedback Digital customer. Will I be moved to the new self-serve experience?No. The new self-serve offering is designed for new customers and includes a simpler setup experience. It's a different product tier and not a replacement for what you have today. If anything changes for your account in the future, we'll give you plenty of notice.Are any plans going away with these changes?We're evolving how plans are structured for new GetFeedback customers. Your current plan and access remain unchanged. We'll communicate if anything relevant to your account changes in the future.What's happening to GetFeedback Direct?GetFeedback Direct will sunset on December 31, 2026. Considering a move to SurveyMonkey?GetFeedback Digital will continue to be supported under the name GetFeedback.
[H3] Considering a move to SurveyMonkey?
If I move from GetFeedback Direct to SurveyMonkey Enterprise, will my surveys and data migrate over?For U.S.-based customers, we can offer data migration services. For non-U.S. customers, we offer a manual rebuild of your top priority surveys. Please reach out to the Customer Success team at getfeedbackcs@surveymonkey.com to discuss further.What are the benefits of moving to SurveyMonkey Enterprise?SurveyMonkey Enterprise is a leader in feedback management, with the flexibility to support use cases across your organization. In addition to CX-focused features, it includes research-grade survey and analysis tools, a built-in panel to reach target respondents, 200+ third-party integrations, and a HIPAA-compliant experience for healthcare organizations.The SurveyMonkey Salesforce integration lets you automatically trigger surveys, enables real-time customer follow-up, and enriches your CRM with customer feedback. Get in touch to learn more.How long does it take to transition to SurveyMonkey Enterprise?Transitioning to SurveyMonkey typically takes around 90 days and is guided by a dedicated Technical Solutions Manager (TSM). Your implementation is tailored to your needs and may include custom training on the Salesforce integration, survey recreation, account setup support, and more. Your Customer Success team stays looped in throughout to ensure a smooth transition.NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.