Information Density: Laserfiche – Signal Evidence & AI Readability

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[H3] Laserfiche AI
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Laserfiche AI enables organizations to simplify their work, take control of processes and supercharge productivity — all without losing sight of critical data privacy and security standards.
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[H3] Document Management
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Optimize your operations and increase team productivity with AI-powered document management. Centralize your content, improve collaboration and maintain audit trails to support compliance needs.
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Increase efficiency by automating tasks with our low-code process automation and prebuilt solution templates. Work smarter and shift your team’s focus to higher priority strategic goals.
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Laserfiche is the backbone connecting hundreds of mission-critical applications. Users can access relevant documents from a single location, eliminating the need to search across multiple platforms.
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Gartner® named Laserfiche a Leader in the 2026 Gartner Magic Quadrant™ for Document Management.

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Laserfiche is a Customers’ Choice in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’: Document Management report.

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Laserfiche named 2025 Emotional Footprint Champion by Info-Tech Research Group in the Enterprise Content Management – Enterprise category.

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Highly rated by customers, with a 4.7 average star rating and #1 in the Document Management category on G2.

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Named a Leader in the Nucleus Research CSC Technology Value Matrix™.

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Laserfiche named a Leader by Gartner®
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#1
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[H6] Manufacturing

[H5] DHL Builds Automated, Digital and Sustainable Operations

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[H5] Law Enforcement Strengthens Connections to Community Resources

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Government
[H5] City of Acworth Drives Citywide Automation and Efficiency with Laserfiche

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Healthcare
[H5] The Harris Center Enhances Organizational Processes with Laserfiche

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Retail
[H5] How OXXO Transformed Millions of Invoices into Actionable Asset Data

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Education
[H5] Kansas State University Modernizes Student Services with Cloud Automation

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Government
[H5] North Carolina DEQ Speeds Permits and Strengthens Environmental Stewardship

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Education
[H5] California Baptist University Streamlines Student Records

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Healthcare
[H5] More Patient Care, Less Time on Administrative Tasks

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Government
[H5] Mount Pearl Automates Workflows and Speeds Service with Laserfiche Cloud

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Healthcare
[H5] Louisiana Patient’s Compensation Fund Creates Seamless Information Access with Laserfiche

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Financial Services
[H5] PSSSF Achieves Over 90% More Efficiency in Benefits Processing

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Financial Services, Insurance
[H5] GMX Seguros Increases Claims Capacity by 75%

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Manufacturing
[H5] Airline Hydraulics Digitally Transforms Processes with Laserfiche

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Government
[H5] Simplifying Government Services at Hurunui District Council

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Legal
[H5] Notaría 9 Builds Innovative Solutions in a Heavily Regulated Industry

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Government
[H5] Mackenzie District Council Modernizes Information and Process Management

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Education
[H5] The Processes Powering One of America’s Top School Districts

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Government
[H5] Digitizing and Integrating Client Information at Idaho Department of Correction

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Education
[H5] Grand Prairie ISD Saves Over 12,000 Hours Annually with Laserfiche Document Management

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Nonprofit
[H5] Laserfiche Transforms Digital Capabilities in Australia’s Archdiocese of Perth

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Manufacturing
[H5] Laserfiche Transforms Orano Operations with Records Management and Process Automation

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Financial Services
[H5] Stonehage Fleming Integrations Drive Operational Excellence

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[H5] Monómeros Innovates Accounts Payable and Tackles e-Invoicing Requirements

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[H5] Digital Transformation Takes the Stage at Maryland Theatre

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[H5] From Paper to Productivity: Bath Building Society’s Digital Journey

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[H5] Samish Indian Nation’s Digital Innovation Supports Tribal Members and Staff

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Education
[H5] Coppell ISD Supports Student Success with District-Wide Records Management Transformation

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[H6] Laserfiche is so easy. You can build a process in your mind, put it on paper, and Laserfiche will do its magic.

Rodolfo Gonzalez
Information Technology Manager, DHL de Guatemala S.A.

[H6] We’ve saved the college 20,000 hours, at a minimum, just by automating processes that used to be manual. That’s upwards of $750,000, probably approaching $1 million dollars by now, in hard cost savings.

Ron Spaide
Chief Information Officer, Bergen Community College

[H6] Claims is only the beginning of our digital transformation. Since implementing Laserfiche, we are looking at expanding to multiple channels, underwriting teams and core business processes to digitize and automate as well.

Alan Yue
Senior Vice President of Information Technology, MSIG Insurance (Hong Kong)

[H6] The integration between Laserfiche and our customer relationship management (CRM) software empowered Rehmann to open 400 new accounts and bring in $200 million new assets in 2022 alone.

Amy Flourry
Wealth Management Director of Operations, Rehmann

[H6] Laserfiche is a critical way in which we deliver to our auditors, to our community, to our employees and, most importantly, to our clients.

Morgan Wheeler
Business Intelligence Manager and Vice President, F&M Bank

NOTICE: This Privacy Notice is effective as of January 1, 2026. This notice is also available in French and Spanish. The previous version can be viewed here.
This Privacy Notice (“Notice”) describes how Compulink Management Center, Inc. dba Laserfiche, located in the United States, and its various operating subsidiaries located around the world, including Canada and the European Union (“Laserfiche”, “we”, “us”, “our”) collect, use, disclose, and protect personal information and how you can contact us about our privacy practices.  This Notice applies to our processing of personal information in connection with the delivery of our website at https://www.laserfiche.com/  (the “Site”), and all products and services (including their content, functionality, and AI-enabled features) offered by Laserfiche (collectively, our “Services”). We are committed to taking appropriate steps to help protect the privacy of visitors to our Site or users of our Services. “Personal information” or “personal data” means any information that identifies or relates to a particular individual as more specifically defined under the data protection laws applicable to the particular individual.
Please note, our privacy practices are subject to the applicable laws of the places in which we operate.  Thus, in this Notice, you will see additional legal terms specific to visitors of our Site or users of our Services located in other geographical regions.
Some data protection laws make a distinction between organizations that process personal information for their own purposes (known as “controllers” or “businesses”) and organizations that process personal information on behalf of other organizations (known as “processors” or “service providers”). Laserfiche may act as either a controller/business or a processor/service provider in respect of your personal information, depending on the circumstances.
Laserfiche is the controller with respect to information you provide through the Site. Laserfiche is located at the address in the section entitled “Contact Us” below.
Sometimes Laserfiche operates as a processor on behalf of its business-to-business clientele (each, a “Laserfiche client”, “client”, or “customer”). Each Laserfiche client is the data controller over the personal information processed by Laserfiche in connection with the Services provided by Laserfiche to such client and its users. For example, Laserfiche provides cloud services to many of its clients. In doing so, Laserfiche may process personal information stored in Laserfiche Cloud by its clients in order to provide the underlying cloud services. This Notice does not describe the actual processing by each Laserfiche client of such personal data. Please visit the applicable client’s privacy policy, privacy notice, or privacy statement on their own website for specific information about such client’s privacy practices. Any questions you may have relating to your personal information and rights under applicable data protection law with respect to a Laserfiche client’s processing of your personal data should be directed to the Laserfiche client who is the controller of such activity, not to Laserfiche.

When you visit or use the Site and/or Services, we collect and retain information that you, as a customer or potential customer, provide through the Site or Services, as well as information that is automatically or passively collected from you, your device, or your browser.
[H6] Information You Provide to Us
We collect information that you provide directly to us. For example, when you manage your user profile, participate in interactive features (such as “Contact Us for Your ECM needs”), request newsletters or other marketing communications, request customer support, enter login information, or otherwise communicate with us.
The types of information we may collect include:
Contact and profile information, including your name, email address, company information, postal address (including zip or postal code), and telephone number.
Account and log-in information, including your username, password, login details, and transaction details.
Billing information, including your payment instrument number (e.g., credit card or debit card number), expiration date, security code as necessary to process any payments, and transaction details (if applicable).
Correspondence, for example, reporting a problem or submitting queries, concerns or comments regarding the Site, Services, or their respective content.
Precise geolocation data, such as latitude/longitude. With your consent, we may get access to precise location technologies on your device (such as GPS or Bluetooth) and collect precise location data. We use precise location data for purposes of labeling where you were when you saved the file to track the file’s location.
Any other content or information you choose to provide, including photos you may upload to the Site or Services, or audiovisual data you provide in a phone or video call with us as an existing or prospective customer.
[H6] Information We May Collect Automatically
We automatically collect information about your device and how your device interacts with our Site and the Services for business and commercial purposes. We may use service providers to collect this information. Some examples of information we automatically collect include the following:
Information about your visits to the Site and use of the Services, the resources you access, any data you download, and information related to the ways in which you interact with the Site or the Services.
IP addresses, including the general information in such address, such as city, state and zip or postal code, your device’s regional settings, unique device identifiers, other information about your mobile phone or other mobile device(s), browser types, and browser language.
Referral pages and links, URLs, number of clicks, pages viewed, how long you are on a page, your search queries, and results.
Information about your device, computer and/or browser you use, as well as the device’s operating system, such as device hardware model, operating system version, or mobile network information.
We use various technologies to collect this information (“Tracking Technologies”), as further discussed below under the
“Cookies, Other Tracking Technologies, Interest-Based Advertising, And Choices Regarding the Same” heading.
[H6] Information We Collect from Customers
We provide products and services to our customers and collect and process (including through Tracking Technologies) information about individuals (including personal information) at the direction of and on behalf of our customers (“Customer Data“). Customer Data has historically included contact data, demographic data, content, service use data, device connectivity and configuration data, and precise and non-precise location data, among other information. Our processing of Customer Data is governed by the terms of our Cloud Subscription Agreement with each customer. To the extent we combine Customer Data with information (including personal information) we have collected about you through the Site, we will treat the combined information in accordance with the practices described in this Notice, plus any additional restrictions imposed by our customers. We are not responsible for how our customers treat the information we collect on their behalf as a processor or service provider. With respect to our customer’s use and disclosure of your personal information, we recommend you review the applicable customer’s own privacy notice. For more information on your rights and choices regarding your personal information comprised in Customer Data, please see the “Your Privacy Rights” heading below.
[H6] Information We Collect From Other Sources
We may obtain information from third-party sources that we combine with your personal information collected through the Site. These third-party sources vary over time, but include:
Data brokers from which we purchase demographic data to supplement the data we collect.
Social networks when you reference our Service or grant permission to Laserfiche to access your data on one or more of these social networks.
Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
Publicly available sources, such as open government databases or other data in the public domain.
For example, if you log into a social media website through our Site, we may have access to certain information from that website, in accordance with the procedures and practices of that social media website. You should carefully review the privacy notices and terms of use of these third parties.
[H6] Information We Infer
We infer information from other information we collect, including to generate information about your likely preferences or other characteristics.
[H6] Sensitive Information
Some of the personal information we collect may be considered sensitive under applicable law. See additional information applicable to your region for details.

[H6] Use of Information Collected
Laserfiche collects and uses the personal information you provide in connection with our Site and Services for a variety of purposes, in accordance with the practices described in this Notice, which may include:
Providing our Services to you: We use your information to operate and manage our Site and Services, including your registration process and user account.
Improving and developing our Services and Site: We may use your information to understand how you use our products, Services, and Site, how we can improve them, and to obtain insight and analysis. For example, the information collected may assist with customer service improvements and technical improvements to our products.
Providing customer and user support: We may use your information to troubleshoot and diagnose product problems, provide support or technical assistance, investigate security incidents, and to perform services requested by you, such as to respond to your comments, questions, and requests.
Sending marketing communications: Depending on your marketing choices (see the Your Privacy Rights heading and the “Cookies, Other Tracking Technologies, Interest-Based Advertising, And Choices Regarding the Same” headings below), we may use your information to keep you informed about Laserfiche and our software and Services and promote certain Services and features that you may be interested in, such as communications about third-party products, updates, special offers, promotions, rewards, and events. We may also contact you for market research and to survey your satisfaction with Laserfiche software and Services, encourage you to participate in our user groups, and invite you to events that may be of interest, including trainings, webinars, and conferences.
Sending administrative communications: We may use your information to send you technical notices, updates, security alerts, information regarding changes to our policies, and other support and administrative messages regarding your account with us.
Securing Our Services: We may use your information for maintaining the safety and security of our Services, investigating suspicious activity, detecting, and preventing fraudulent or unauthorized use of the Services, and identifying and troubleshooting any problem.
Complying with our legal obligations: We may process your information in order to cooperate with public and government authorities, courts, or regulators, including to comply with legal orders or judicial proceedings, or to respond to lawful requests and otherwise comply with our legal, regulatory and reporting obligations under applicable laws. Additionally, we may process your information, to protect, defend or exercise our legal rights and to ensure the continuity and integrity of our Services, including where we seek to pursue remedies available to us and or in order to limit damages. We will make reasonable efforts to notify our customers and users of any disclosure of their personal information, unless we are prohibited by law, court order, or exigent circumstances prevent us from doing so.
Statistics and analysis: We may aggregate and/or de-identify your information in such a way as to prevent the information from being reassociated or identified with an account, user, or individual. We may use aggregated and/or de-identified information for a variety of statistical and analytical purposes, which may entail providing this information to an agent acting on Laserfiche’s behalf to assist in data analytics.
Engage in automated processing: We use artificial intelligence (AI) in some of our products and features (for example, Smart Fields, Smart Chat, and Document Summarization) which may process personal information as part of their document management and automation Services. Leveraging AI technology helps us understand what our customers and their end users want and need, enabling us to improve efficiency and accuracy in our Services and deliver an improved and more personalized customer experience.
We also use your personal information for the following purposes:
Serve personalized advertising tailored to your interests on our Site and/or Service, and third-party Services (where applicable), to the extent it is necessary for our legitimate interest in advertising our Site and Services, or where necessary, to the extent you have provided your prior consent.
Fulfill any purpose at your direction.
With your consent, fulfill any other purpose disclosed to you.
For more information about how we use and disclose your personal information for personalized advertising, please see the
“Cookies, Other Tracking Technologies, Interest-Based Advertising, And Choices Regarding the Same” heading below.
We may use publicly available information (as that term is defined by applicable law) or information that does not identify you (including information that has been de-identified or aggregated, as those terms are defined by applicable law), for any purpose without obligation to you except as prohibited by applicable law.
[H6] Disclosure or Sharing of Information Collected
Laserfiche will disclose personal information we have collected about you in accordance with the practices described in this Notice. The types of persons to whom we may disclose your personal information include, but are not limited to, the following:
Sharing with Service Providers
We will occasionally hire service providers or contract with third-party consultants to provide limited services on our behalf. Laserfiche will only provide those service providers and other third-party consultants your personal information as reasonably needed to deliver services, and, to the extent required by applicable law. Laserfiche service providers and third-party consultants are prohibited from using that information for any other purpose. We may permit these service provid