Identity & Authority: New Relic, Inc. – Signal Evidence & AI Readability

New Relic, Inc.

(https://newrelic.com) 📸 Data Snapshot: May 24, 2026
Identity & Authority — The Lens

Inspect the JSON-LD. Is there an Organization or Person schema, and does it carry sameAs links to real external profiles (LinkedIn, socials)? Missing schema or no identity declaration signals an anonymous entity.

Identity & Authority Expert verifiability & Schema depth.
14 Impact Weight: 15 / 100
93% Reputation

Authority is well-established through detailed Organization schema and multiple sameAs links to verified social profiles. Expert testimony is present, such as the quote from Rob Spekschoor at Dustin, although the lack of Person schema for technical founders or key engineers is a minor gap. Technical credibility is reinforced by a clean heading hierarchy and high-quality documentation references on the Security RX page.

Unlike many competitors, New Relic anchors almost every performance claim to a named client or a specific ROI metric. Claims of reducing MTTR or improving uptime are immediately followed by case studies like AB InBev (80% MTTR improvement) or Achievers (99.95% uptime). The disconnect between marketing hyperbole and demonstrated results is exceptionally low for this industry.

Identity & Authority is read from the structured data first: whether the site declares who it is in machine-readable schema, with verifiable identity links. Below is the schema captured per page, then the external proof links that support (or fail to support) that identity.

🔗 Identity & Technical Layer — schema JSON-LD: identity chains, entity gaps
Homepage schema
{
    "@context": "https://schema.org",
    "@graph": [
        {
            "@type": "Organization",
            "name": "New Relic, Inc.",
            "sameAs": [
                "http://www.facebook.com/NewRelic",
                "https://twitter.com/newrelic",
                "https://www.instagram.com/newrelic/",
                "https://www.youtube.com/user/NewRelicInc/featured",
                "https://www.linkedin.com/company/new-relic-inc-"
            ],
            "url": "https://newrelic.com/",
            "contactPoint": {
                "@type": "ContactPoint",
                "telephone": "+1-888-643-8776",
                "contactType": "sales"
            },
            "logo": {
                "@type": "ImageObject",
                "url": "https://newrelic.com/themes/custom/erno/logo.svg",
                "width": "738px",
                "height": "132px"
            }
        },
        {
            "@type": "WebSite",
            "name": "New Relic",
            "url": "https://newrelic.com/",
            "potentialAction": {
                "@type": "SearchAction",
                "target": {
                    "@type": "EntryPoint",
                    "urlTemplate": "https://newrelic.com/search#stq={search_term}"
                },
                "query": "https://newrelic.com/search#stq={search_term}",
                "query-input": "required name=search_term"
            }
        }
    ]
}
/customers/
{
    "@context": "https://schema.org",
    "@graph": [
        {
            "@type": "Article",
            "@id": "https://newrelic.com/customers",
            "headline": "Our Customers",
            "name": "Our Customers",
            "description": "Explore our case studies to see how customers use the New Relic all-in-one observability platform to empower engineers and boost business performance.",
            "publisher": {
                "@type": "Organization",
                "name": "New Relic",
                "url": "https://newrelic.com/customers",
                "logo": {
                    "@type": "ImageObject",
                    "url": "https://newrelic.com/themes/custom/erno/logo.svg",
                    "width": "738px",
                    "height": "132px"
                }
            },
            "mainEntityOfPage": "WebPage"
        },
        {
            "@type": "WebSite",
            "@id": "https://newrelic.com/",
            "name": "New Relic",
            "url": "https://newrelic.com/",
            "potentialAction": {
                "@type": "SearchAction",
                "target": {
                    "@type": "EntryPoint",
                    "urlTemplate": "https://newrelic.com/search#stq={search_term}"
                },
                "query": "https://newrelic.com/search#stq={search_term}",
                "query-input": "required name=search_term"
            },
            "inLanguage": "en"
        }
    ]
}
/platform/security-rx/
{
    "@context": "https://schema.org",
    "@graph": [
        {
            "@type": "Product",
            "name": "New Relic Observability Platform",
            "description": "A single, powerful platform for all your telemetry data. See everything, troubleshoot faster, and build better software.",
            "brand": {
                "@type": "Brand",
                "name": "New Relic"
            }
        },
        {
            "@type": "WebSite",
            "@id": "https://newrelic.com/",
            "name": "New Relic",
            "url": "https://newrelic.com/",
            "potentialAction": {
                "@type": "SearchAction",
                "target": {
                    "@type": "EntryPoint",
                    "urlTemplate": "https://newrelic.com/search#stq={search_term}"
                },
                "query": "https://newrelic.com/search#stq={search_term}",
                "query-input": "required name=search_term"
            },
            "inLanguage": "en"
        },
        {
            "@type": "BreadcrumbList",
            "itemListElement": [
                {
                    "@type": "ListItem",
                    "position": 1,
                    "name": "Platform",
                    "item": "https://newrelic.com/platform"
                },
                {
                    "@type": "ListItem",
                    "position": 2,
                    "name": "Security RX",
                    "item": "https://newrelic.com/platform/security-rx"
                }
            ]
        }
    ]
}
/platform/ai-monitoring/
{
    "@context": "https://schema.org",
    "@graph": [
        {
            "@type": "Product",
            "name": "New Relic Observability Platform",
            "description": "A single, powerful platform for all your telemetry data. See everything, troubleshoot faster, and build better software.",
            "brand": {
                "@type": "Brand",
                "name": "New Relic"
            }
        },
        {
            "@type": "WebSite",
            "@id": "https://newrelic.com/",
            "name": "New Relic",
            "url": "https://newrelic.com/",
            "potentialAction": {
                "@type": "SearchAction",
                "target": {
                    "@type": "EntryPoint",
                    "urlTemplate": "https://newrelic.com/search#stq={search_term}"
                },
                "query": "https://newrelic.com/search#stq={search_term}",
                "query-input": "required name=search_term"
            },
            "inLanguage": "en"
        },
        {
            "@type": "BreadcrumbList",
            "itemListElement": [
                {
                    "@type": "ListItem",
                    "position": 1,
                    "name": "Platform",
                    "item": "https://newrelic.com/platform"
                },
                {
                    "@type": "ListItem",
                    "position": 2,
                    "name": "AI Monitoring for Modern Applications",
                    "item": "https://newrelic.com/platform/ai-monitoring"
                }
            ]
        }
    ]
}
🛡️ Trust Signals — external proof links that back the declared identity
9Review mentions (all pages)
5External proof links (all pages)
PageReviewsProof links
/ (home) 0 1
/customers/ 8 2
/platform/security-rx/ 0 1
/platform/ai-monitoring/ 1 1