Information Density: Riverbed Technology – Signal Evidence & AI Readability

[H1]
The Era of Zero Disruption is Here

[H5] Eliminate issues. Don't manage them.

Start preventing issues before they impact digital experience. Move toward autonomous operations at your pace, with your controls. Cut tickets, escalations, and downtime. Keep employees productive.

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Real-World DEX. Real Outcomes. Prevent Disruption with 360° Visibility
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Riverbed Recognized in the 2026 Gartner® Critical Capabilities
Ranked High Across Every Use Case for DEX Management Tools

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[H2] Built for Prevention. Built for Zero Disruption.
Dashboards and alerts help you detect problems. Zero Disruption requires preventing them. Riverbed enables AI to act, not just observe, with policies, approvals, and auditability built in. Powered by the Riverbed Intelligence Layer,  issues are resolved before employees ever feel the impact.

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[H4] AI-Ready Signals
Direct measurement across users, devices, networks, and applications, in real time, so disruption has nowhere to hide.
GET BLIND SPOTS EBOOK

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[H4] Contextual Correlation
Cross-domain correlation that understands what changed and why, enabling fast, precise root cause, not guesswork.
DISCOVER DATA STORE

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[H4] Governed, Trusted AI
AI agents that start with recommendations, then automate with approval, and expand to policy-bound autonomy as you gain confidence.
EXPLORE ZERO DISRUPTION
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[H5] Zero Disruption IT Operations Are Here
Experience Autonomous IT in Action with Riverbed

[H5]

GET THE EBOOK

[H2] Designed for AI
Autonomous IT becomes possible only when the architecture is designed for AI from the start. Riverbed unifies data, visibility, telemetry, and experience insight into a common architectural foundation, so intelligence can be trusted to act within your change control, not just analyze. Partial visibility and inferred data limit autonomy; trusted prevention requires architecture built to measure everything that matters, across data, infrastructure, and experience.

[H4] Full Ecosystem Visibility

True end‑to‑end visibility across users, apps, devices, and networks in one view. Understand what’s happening, where it started, and what’s driving impact.

Explore Riverbed Platform

[H4] Data Structure

A unified data foundation for humans and AI. Capture and organize telemetry in one consistent structure so teams can correlate faster and act with confidence.

Discover Aternity Replay

[H4] Zero Blind Spots

High‑resolution telemetry that captures issues as they happen. Don’t miss critical signals, pinpoint root cause faster, and cut time to resolution.

Get AI-Ready Ebook

[H4] Experience Insights

See impact through real digital experience, not just infrastructure. Prioritize what matters most and prevent disruption before productivity drops.

GET IMPROVE DEX EBOOK

[H4] Open Architecture

Integrate the tools and data you already use. Connect external sources so teams and AI can work end‑to‑end, without lock‑in as your stack evolves.

View Integrations

[H2] Riverbed AI in Action

[H6] Major European Manufacturer

[H3] 86% Reduction in False Alerts

Used AI/ML analytics to cut through 2,000+ alerts daily and prioritize business-critical incident remediations for a 7x improvement in MTTR.​

EXPLORE Riverbed IQ

[H6] Top 5 Global Bank

[H3] $6M+ Annual Savings

AI & automation reduced resolution time by 25% for 75,000+ monthly tickets, driving operational savings and instant ROI.

Explore Aternity

[H6] Integrated Energy Company

[H3] Over 10,000 IT Service Desk Hours Saved per Year

More than 43,000 annual AI-driven automations executed annually to ensure compliance and reduce risk.

Explore Aternity

[H6] Global HR Solutions

[H3] 1000+ Days of User Productivity Gained Annually

2.5M+ AI remediations annually, improving productivity and compliance while saving over $850k in software asset management.

Explore Aternity

[H6] The Princess Alexandra Hospital NHS Trust

[H3] Saving £2.5 to £3M in IT Costs Over a 5-year Period

“We’re leveraging AIOps to improve IT Service Desk efficiency and clinician productivity. Riverbed’s IQ Assist will definitely help us enhance user satisfaction.” - Zeno Tadjine, ICT Support Officer

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[H6] Multinational Healthcare Provider

[H3] Achieved 100% Successful Migration

By automating a 10-step manual migration with a 70% failure rate, the service desk eliminated 28,000 tickets and saved 6,500+ staff hours.

EXPLORE Aternity

[H6] Major US Wireless Service Provider

[H3] $1M Annual Savings

Triggers 9,000+ AI-driven remediations monthly, saving 10 minutes per incident for a total of 1500+ hours of freed staff time to work on innovation.

EXPLORE Aternity

[H6] Global Federal Credit Union

[H3] $1.5M in Annualized Savings

“In 90 days we ran nearly 13,000 remediations to solve user issues, which on average has eliminated 20 minutes of resource time per incident.” - Doug Horner, SVP, IM Ops

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[H6] Top 5 Global Financial Institution

[H3] 14M+ Remediations this Year

Automated resolution of productivity issues for over 150,000 users, resulting in over $2M in annual operational savings.

EXPLORE Aternity

[H6] Kent Community Health NHS

[H3] Saved 2700+ Hours Monthly

Unused profiles on shared devices caused unresponsiveness. Automating the fix cut service desk tickets, saved 15 minutes per device, and avoided disruptions for clinicians.

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[H6] Multinational Insurance Co.

[H3] Over $1.2M Saved in Service Desk Hours per Year

AI automatically resolved issues with compliance, security, OS upgrades, and critical business applications.

Explore Aternity

[H6] Global Professional Services Firm

[H3] Improved Teams Performance for 10,000 Users

By automating detection and remediation of Teams issues, IT saves 2,500 staff hours monthly and improves user productivity.

EXPLORE Aternity

[H6] Health Insurance Company

[H3] Over 150,000 Automated Remediations Annually

AI-driven remediations allowed repurposing of staff to higher priority tasks while improving user experience at the same time.

Explore Aternity

[H6] Multinational Financial Institution

[H3] Ensures Compliance for 127,000 Devices

By automatically detecting and remediating disk space issues, user devices can now install essential upgrades, while saving 15,000 staff hours.

EXPLORE Aternity

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[H2] Autonomous IT Operations for DEX with Riverbed CEO

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[H2] What Riverbed Can Do For Your Organization

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[H5] Improvement in network performance, allowing for proactive management
Explore EDF Story

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[H5] Reduction in system crashes, enhancing employee productivity 16%
Read Dow Use Case

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[H5] Saved in IT costs worldwide over 5 years, and 99% reduction in SLA breaches
Explore NHS Trust Hospital

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[H5] Reduction in network data transmissions, ~900GB less data per day
Read Elaraby Story

GET CUSTOMER VOICES EBOOK

[H2] This Just In...

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PRESS RELEASE

[H4] New AI-driven Aternity Innovations Help Prevent Disruption
Riverbed defines the Era of Zero Disruption for Digital Employee Experience

LEARN MORE

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BLOG

[H4] Inside the Riverbed Platform Expansion:
Smarter AIOps and Broader Observability
READ THE BLOG

PRESS RELEASE

[H4] Study Reveals Manufacturing Doubled AI Investment
Yet Only 37% Fully Prepared to Operationalize AI
Learn More

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[H2] Ready to Get Started?

[H5] Reach the full potential of your digital investments with Riverbed

Request DemoCONTACT US

HOT TOPIC

[H4] Observability Unlocked: Your Path to IT Excellence
An expert-curated eBook series for modern IT leaders
GET the EBOOKS

KEY BENEFITS

[H4] RiOS 10 Driving High-Performance Resilient Networking
Meeting the networking demands of the AI era.
DOWNLOAD

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Trending

[H4] What is Agentic AI?
Discover how agentic AI is driving demand for self-learning, autonomous systems that resolve issues in real time.
Get the Report

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[H1] The Aternity Experience Platform

[H5] Design a DEX strategy that connects every layer of the employee experience and fixes problems before employees feel them.

Get Design Blueprint eBook

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[H6] Why Aternity?

[H2] Leader in DEX!
Every digital disruption has a cost—but most IT teams lack the visibility to prevent it. Join Riverbed and industry experts to learn how organizations are using 360° digital experience visibility to identify blind spots, reduce disruption, make smarter IT decisions, and create better employee experiences. Hear real-world stories from customers who transformed fragmented insights into proactive operations.
Learn More: Leader in DEX Section

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Live Webcast June 23

[H4] Real-World DEX. Real Outcomes.
Prevent Disruption with 360° Visibility
RESERVE YOUR SPOT

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[H2] Capabilities

Complete Visibility for Every App

Real-time Click-to-render Insights

Resolve Issues Fast with Replay and Context

Align Performance with Employee Sentiment

AI-powered Service Desk for Proactive Resolutions

[H2] One‑Second Endpoint Insight
Capture true one‑second endpoint telemetry during service desk investigations, without always‑on overhead. Activate High Frequency Analytics per device via the Unified Agent and surface hidden spikes in Riverbed Workspaces to pinpoint root cause faster

Solution Breif

[H4] High Frequency Analytics for Faster Root Cause Analysis
Capture one-second endpoint data to find hidden spikes and fix issues fast.
Download

[H2] Agentic AI Cuts IT Tickets & Support Costs
Aternity Self-Service empowers employees to resolve IT issues quickly in their digital workspace, minimizing downtime and boosting productivity. It reduces ticket volume, speeds up mean time to resolution (MTTR), and frees IT teams for higher-value work while lowering support costs.
GET THE SOLUTION BRIEF

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Enabling Technology

[H4] Transform the Service Desk with Agentic AI
Automate triage, remediation, and escalation for maximum service desk efficiency.
Learn More

[H2] Agentic AI Cuts IT Tickets & Support Costs
Aternity Self-Service empowers employees to resolve IT issues quickly in their digital workspace, minimizing downtime and boosting productivity. It reduces ticket volume, speeds up mean time to resolution (MTTR), and frees IT teams for higher-value work while lowering support costs.

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ENABLING TECHNOLOGY
[H4] Transform the Service Desk with Agentic AI
Automate triage, remediation, and escalation for maximum service desk efficiency.
Explore Agentic AI

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SOLUTION BRIEF
[H4] Aternity Self-Service powered by Agentic AI
Automate Triage, Cut Tickets, Empower Employees
Download

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SOLUTION BRIEF
[H4] Shift Further Left in the Service Desk
Prevent Incidents and Improve the Employee Experience
Download

[H2] Videos: Watch AIOps in Action and More

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[H6] VIDEO

[H3] The Future of DEX - Aternity Replay

Aternity Replay: Replay the Moment. Resolve the Issue.

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[H6] VIDEO

[H3] AIOps In Action: Are You Ready for Windows 10 End of Support?

Windows 10 support has ended. Aternity makes Windows 11 migration effortless

[H6] VIDEO

[H3] AIOps in Action: Microsoft Teams Visibility

Resolve Teams issues faster with AI-powered insights and deep visibility

[H6] VIDEO

[H3] AIOps in Action: Powerful GenAI for Instant Remediations

[H6] VIDEO

[H3] AIOps in Action: Smart Device Refresh

Aternity empowers IT with data-driven decisions for smarter device upgrades, cost savings, and productivity.

[H6] VIDEO

[H3] Intelligently Fixing Low Disk Space with Aternity

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[H6] VIDEO

[H3] Improve Service Desk KPIs with Riverbed Aternity Intelligent Service Desk

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[H2] Featured Resources

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INFOGRAFHIC
[H3] 20 Ways Aternity Delivers Real DEX Value
20 ways Aternity drives better digital experience and faster IT outcomes.
Download

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EBOOK
[H4] Closing the Gap Between DEX and APM
Unify DEX and APM to eliminate blind spots and ensure zero disruption.
Download

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SOLUTION BRIEF
[H4] Aternity Employee Experience (DEX)
Achieve better outcomes with the most comprehensive DEX solution available
Download

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SOLUTION BRIEF
[H4] Aternity Digital Experience Index (DXI)
Continuous improvement of digital experience to empower your employees
Download

[H2] Related Products

[H4] Aternity Mobile Experience
Empower IT to proactively resolve mobile experience issues on corporate devices, driving better productivity, customer service, and business results.
EXPLORE Mobile Experience

[H4] Aternity Customer Experience
Equip web teams to optimize journeys, enhance performance, and drive results with AI-driven insights.

EXPLORE Customer Experience

[H4] Aternity DXI
Identify digital experience hot spots and drives actionable improvements.

EXPLORE Aternity DXI

[H4] Unified Agent
Single agent platform for Riverbed​ agent-based offerings.

EXPLORE Unified Agent

[H2] Customers Trust Riverbed

[H3] Riverbed Aternity Employee Experience

The team from Riverbed are outstanding. Genuinely partner with us to help improve our colleague experiences with technology. We have been supported and guided on the journey to do this from day 1. Very good at listening to feedback, and implementing workable solutions.

VP, Strategy - Banking

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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READ INTEL STORY

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READ DOW STORY

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READ NHS STORY

View All customer Stories

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[H2] Ready to Get Started?

[H5] Reach the full potential of your digital investments with Riverbed Aternity

Request DemoContact us

360° DEX Webinar

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[H5] REAL-WORLD DEX. REAL OUTCOMES.
Prevent Disruption with 360° Visibility
RESERVE YOUR SPOT

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[H1] Explore our Resource Library

[H5] From eBooks and videos to solution briefs and more—our library is packed with tools to help you explore our solutions. Filter by type, product, or solution, or just search by keyword to get started.

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[H6] Solution Brief

[H4] Accelerating Packet Evidence
Find packet evidence faster with AppResponse
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[H6] Solution Brief

[H4] Riverbed NPM+ Core Module
Endpoint-Based Network Visibility for Faster Triage and Troubleshooting
Download

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[H6] Video

[H4] AI Assurance Demo
Observe and control AI adoption, cost, and performance at scale
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[H6] Video

[H4] Aternity Replay Demo
Eliminate guesswork from IT troubleshooting
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[H6] eBook

[H4] Closing the Gap Between DEX and APM
Unify DEX and APM to eliminate blind spots and ensure zero disruption.
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[H6] Video

[H4] Industry Analyst Perspective
Bob Laliberte from theCube research
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[H6] Video

[H4] New Observability Tools for Emerging DEX Requirements
Introducing Riverbed's New AI Assurance Suite
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[H6] Video

[H4] Riverbed IQ and Q for Aternity Demos
AI innovation in action - enabling Autonomous IT operations
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[H6] Video

[H4] Aternity Transforms DEX
The Power of 2nd Generation Agentic AI, A Single Intelligence Layer
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[H1] The Trust Center
Trust is the basis of everything we do

[H2] Companies rely on Riverbed to:

Transform IT data into actionable insights so they can deliver seamless, secure digital experiences; and
Provide fast, agile, secure acceleration of any app, over any network, to users wherever they are.

[H2] How We Protect Your Business

Overview

Security

Privacy

Compliance

Reliability

AI in Products

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