Trust & Proof: Upstash – Signal Evidence & AI Readability

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    "@type": "FAQPage",
    "mainEntity": [
        {
            "@type": "Question",
            "name": "How can I upgrade to pay as you go from free tier?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Once you enter your credit card, your database will be upgraded to the pay-as-you-go plan and limits will be updated."
            }
        },
        {
            "@type": "Question",
            "name": "What is included in free tier?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Free tier includes 256MB data size and 500K commands per month."
            }
        },
        {
            "@type": "Question",
            "name": "Are paid databases' first 256MB data and 500K commands free?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "No. Once you upgrade to a paid tier, you will be charged for data size and commands according to that plan."
            }
        },
        {
            "@type": "Question",
            "name": "How does the budget work?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Budget is only available for the pay-as-you-go plan. You can set a maximum monthly budget for your database so you won't be charged beyond that limit. We send email notifications when you reach 70% and 90% of your monthly budget so you can adjust the limit or upgrade to a Fixed plan. If your usage exceeds the budget cap, your database will be rate limited and your total cost will not exceed the chosen budget. If you change from a Fixed plan to pay-as-you-go mid-month, your budget only tracks your pay-as-you-go spending."
            }
        },
        {
            "@type": "Question",
            "name": "Do Fixed plans have command count pricing or limits?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Fixed plans have no command-count billing. You pay for data size, bandwidth, and throughput limits, not per command."
            }
        },
        {
            "@type": "Question",
            "name": "Are all Redis commands counted in billing?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Operational commands like AUTH, HELLO, SELECT, COMMAND, CONFIG, INFO, PING, RESET, and QUIT are not charged."
            }
        },
        {
            "@type": "Question",
            "name": "Are databases faster in higher plans?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Ops/sec limits are the same in the initial plans, while higher plans increase throughput and other limits. There is no performance difference between plans as long as you stay within the limits."
            }
        },
        {
            "@type": "Question",
            "name": "Are read and write commands same price?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Yes. But for Global databases, the write commands are replicated to all read regions in addition to the primary region. Replications are also counted as commands. For example, if you have one primary and one read region, 100K writes cost $0.4 ($0.2 x 2)."
            }
        },
        {
            "@type": "Question",
            "name": "How is the storage cost calculated?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "For each database, the first 1GB is free. Beyond that, storage is charged at $0.25 per GB of total storage. Total storage is determined by adding up the storage at all replicas and regions. Even if you do not access your data, it still needs to stay persistent in the cloud provider's block storage for durability and high availability. To calculate storage cost, we take the daily average of your total data size across replicas and regions and apply the monthly rate at the end of the month. If you use your database as a cache, setting a timeout with EXPIRE is a good way to minimize cost."
            }
        },
        {
            "@type": "Question",
            "name": "What happens when I hit limits on pay-as-you-go plan?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "We send email notifications when limits are exceeded. We do our best to keep your database running, but we may rate limit depending on the case. Requests above the max request size are rejected with an exception. Collections that exceed the max record size stop accepting new records. Bandwidth and storage do not have hard limits, but you can use a budget limit to avoid unexpected charges."
            }
        },
        {
            "@type": "Question",
            "name": "What happens when I hit limits on Fixed plans?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "We send email notifications when limits are exceeded. If your database hits the bandwidth or storage limits and auto-upgrade is enabled, it upgrades to the next tier. If auto-upgrade is not enabled, the database is rate limited: traffic is blocked for bandwidth cases and write operations are blocked for storage cases. Requests above the max request size are rejected with an exception. Collections that exceed the max record size stop accepting new records."
            }
        },
        {
            "@type": "Question",
            "name": "Are there free trials?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Yes, we can provide free trials for testing and PoC purposes. Email us at support@upstash.com."
            }
        },
        {
            "@type": "Question",
            "name": "How many databases can I create?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "You can create up to 10 databases for free. Beyond that, you are charged $0.5 per database up to 100 databases. For more than 100 databases, contact support@upstash.com. The charge is calculated based on the number of active databases at the end of the month."
            }
        },
        {
            "@type": "Question",
            "name": "What happens if I delete my database after 2-3 days?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "For Fixed plans, you are charged pro-rata for the days the database was active, even if you did not use it. For pay-as-you-go plans, you are only charged for actual usage during those days."
            }
        },
        {
            "@type": "Question",
            "name": "How much is the price for bandwidth?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "For pay-as-you-go, monthly bandwidth is free up to 200GB. Beyond that, we charge $0.03 per additional GB. For Fixed plans, bandwidth is included up to your plan's limit. If your database is on the highest Fixed tier and exceeds its allowance, we will reach out with upgrade and Enterprise options. If we cannot reach you and usage continues, we reserve the right to charge bandwidth overages at our cloud provider cost rate. For high-volume use cases, VPC peering can reduce transfer costs. VPC peering requires an Enterprise contract. Contact support@upstash.com for details. Bandwidth pricing depends on the cloud provider's traffic fees, so it may change over time. If it changes, we will notify you by email."
            }
        },
        {
            "@type": "Question",
            "name": "Can I purchase Prod Pack for any plan?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Yes. You can purchase Prod Pack for any plan except the Free tier. You can enable it from your Upstash dashboard database details page."
            }
        },
        {
            "@type": "Question",
            "name": "What is included in Prod Pack?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Prod Pack includes uptime SLA, SOC 2 Type 2 report, advanced monitoring with Prometheus, Grafana, and Datadog, high availability for read regions, role-based access control, and encryption at rest."
            }
        },
        {
            "@type": "Question",
            "name": "What is included in Enterprise subscription?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Enterprise includes all Prod Pack features for all your databases. It also includes dedicated professional support, a dedicated technical account manager, unlimited databases, HIPAA compliance, VPC peering, SSO integration, and custom monthly or annual contract options."
            }
        },
        {
            "@type": "Question",
            "name": "How is the Enterprise subscription priced?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Enterprise pricing is custom and based on your requirements. For more information, email sales@upstash.com."
            }
        },
        {
            "@type": "Question",
            "name": "Do you have the Professional Support plan?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "Professional support includes a dedicated service desk and a Slack or Discord channel with a committed response time SLA. Check https://upstash.com/docs/common/help/prosupport for details."
            }
        }
    ]
}