Trust & Proof: The Ordinary – Signal Evidence & AI Readability

{
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "inLanguage": "en-GB",
    "mainEntity": {
        "0": {
            "@type": "Question",
            "name": "How can I get in touch with Customer Happiness?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "<p>Our Customer Happiness team is based out of our Toronto, Canada head office with partial support available through our offices in Nottingham, UK and Melbourne, Australia. The team's hours of service are Monday to Friday from 9:30 AM to 5 PM EST (excluding holidays). We have limited support available on the weekends.<br><br>To reach our team, please visit our <a href=\"https://theordinary.com/en-gb/contact-us.html\">contact                                page</a> to submit your inquiry or give u"
            }
        },
        "1": {
            "@type": "Question",
            "name": "When can I expect a response to my email?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "<p>Our team is working very hard but we are experiencing very rapid growth at this time. While we are expanding our resources, our aim is to respond to all inquiries within 48 hours. Please note that our response times may vary during peak periods such as after product launches or promotions.</p>"
            }
        },
        "2": {
            "@type": "Question",
            "name": "Can I place an order over the phone?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "<p>For better security, we are unable to process any orders and/or accept payments over the phone. Our Customer Happiness team will gladly walk you through the process if you need any help placing your order online. To reach our team, please visit our <a href=\"https://theordinary.com/en-gb/contact-us.html\">contact page</a> to submit your inquiry or give us a call.</p>"
            }
        },
        "3": {
            "@type": "Question",
            "name": "Do you test on animals? Are your products cruelty-free?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "<p>DECIEM does not test on animals and does not ask others to do so. DECIEM has been certified with the Leaping Bunny stamp of approval, a widely recognized standard for personal care and household products.</p>"
            }
        },
        "4": {
            "@type": "Question",
            "name": "Are your products vegan?",
            "acceptedAnswer": {
                "@type": "Answer",
                "text": "<p>The Ordinary, The Chemistry Brand, and HIF have been certified vegan by PETA, and we are currently obtaining certification for all other DECIEM brands. Until then, please refer to our legend for each product on our website that will indicate the specifications of any given product (for example, if it is vegan, nut-free, oil-free, etc.)</p>"
            }
        },
        "_items_truncated": true
    },
    "_truncated": true,
    "_original_size": 73405
}