Information Density: Asendia – Signal Evidence & AI Readability

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[H3] Delight your shoppers with world-class delivery options, seamless returns, and smooth customs clearance.
Your global growth hinges on meeting local expectations for international delivery and returns. That’s why we built e-PAQ. Driven by our smart-design by asendia® philosophy, it unites a global multi-carrier network with intelligent tech and expert insight - empowering you to offer shoppers the flexible, seamless experiences they demand in every market.

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RELIABLE & GLOBAL
[H3] Home Delivery

Home delivery that connects you to the world.
Accessible, dependable, and crafted to deliver confidence in every market. Four home delivery solutions to choose from.

✓ 4 services; budget-friendly to best-in-class
✓ Full tracking visibility
✓ Customs & duty management

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SHOPPER FREEDOM
[H3] Out-of-Home

Today’s shoppers value choice and flexibility.
e-PAQ’s out-of-home solutions give shoppers the freedom to collect parcels where and when it suits them best.

✓ Carrier-agnostic dense network
✓ Collection points & lockers globally
✓ Secure & 24/7 access

[IMG: Returns]

CUSTOMER LOYALTY
[H3] Returns
A great returns experience keeps customers coming back.
e-PAQ Returns makes it easy to manage global reverse logistics efficiently and transparently.

✓ Local return addresses
✓ Prepaid labels & QR codes
✓ Faster refunds for shoppers

Delivery solutions
Returns solutions
[H3] Grow globally with confidenceDeliver better shopper experiences and greater operational efficiency in a fast-evolving global market.
Don't let cross-border complexity stall your e-commerce growth. Partner with Asendia for the agile services, smart technology and international expertise you need to succeed worldwide.
[IMG: checkout]
[H2] Grow
Your business internationally with delivery choice that wins customers.
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[H2] Improve
Shopper experiences across the full journey; customs, delivery and returns.
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[H2] Save
On shipping and returns, optimise the process, and move faster.

[H2] Built for every stage of growth.
From first international orders to global scale, e-PAQ adapts to your goals and markets.

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[H3] Start ups
Start shipping internationally with confidence. Get set up fast — with expert support at every step.
Fast setup
Flexible options
Confidence to launch

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[H3] Scale ups
Optimise shopper experience as volumes rise — without adding complexity.
Multi-carrier choice
Better returns
Expert support
Customs options

[IMG: Enterprises]

[H3] Enterprises
Tailor delivery, returns, and integrations across markets and channels.
Custom solutions
Peak-ready
Compliance support
Control at scale

Popular WITh
Fashion and apparel
Health & beauty
Small electronics
Books
Marketplaces
Lifestyle brands

[H3] Introducing the e-PAQ difference.
[H2] Our core strengths. Your advantages.
[H2] Multi-carrier power
International e-commerce moves fast. Our agile model and expert teams help you stay ahead and pivot quickly if you need to.
We select the right carrier for every parcel - so you’re never locked into one last-mile provider. By combining lane performance monitoring with configurable routing rules, we can:
✓ Adapt when capacity, service or local conditions shift.
✓ Optimise for speed, cost, delivery choice, or all three.
✓ Stay ahead of ever-changing compliance requirements.
200+ destinations | 100's of options | Postal & commercial

[IMG: Customs]
[H4] Customs & Compliance Expertise.
From declarations to duties, our specialists ensure your shipments move smoothly across borders, avoiding delays and customer frustration.
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[H4] Tech-Enabled Visibility.
Plug in once and track everything. Unified data and real-time updates keep you and your customers informed from checkout to delivery.
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[H4] Expert-Led.
Behind every shipment is a team that knows your market and your customers supporting you as an extension of your business.
[IMG: Bespoke Solutions]
[H4] Bespoke Solutions.
Every brand is unique. Our flexible logistics model evolves with your business, helping you enter new regions, manage complexity or implement a seamless returns lifecycle.
VIEW SERVICE RANGE
"Whether you're expanding into new regions or fine-tuning performance in existing ones, Asendia gives you confidence, clarity, and control."
[IMG: Hendrik Kummeling]
Hendrik Kummeling
Chief Growth Officer
[H4] Don't just take our word for it
[H3] Asendia is trusted to deliver worldwide by some of the biggest names in retail, and hundreds of smaller businesses.
GET A QUOTE

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“Team Asendia – this is amazing work. You guys are on fire and you’ve delivered to the day – as promise and to such an amazingly high quality. We are absolutely delighted, thank you! You have finished my week on an absolute high!”

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“Wool and the Gang are switching all traffic to Asendia; we loved the traffic light system (of services updates).”

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Asendia is by far the most resourceful and provides the best communications.

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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape; it enables us to have confidence in our ability to react quickly should new guidelines be issued from any country.”

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[H1] We're

[H1]
[IMG: www.asendia.eshs-fshubfsCustomer Portalasendia-logo]
[H2] We make cross-border commerce easy, reliable, and sustainable worldwide.

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[H2] Launched in 2012, and with operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories.
smart-design
by
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®
[H3] What makes us different?
Our philosophy, smart-design by asendia®, brings together the expert people, intelligent technology and multi-carrier network needed to secure your global success, with agile, efficient logistics built to scale and adapt.
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Find out more

[H2] Unrivalled mail heritage. Delivering the future of cross-border e-commerce.
By combining the experience and expertise of our founding companies, La Poste and Swiss Post, we provide leading international e-commerce and mail solutions from 17 countries, delivering to over 200 destinations worldwide.

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[IMG: Post_Logo_digital_RGB]

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[H2] Our Vision
We empower our customers worldwide with seamless access to global markets through our innovative and sustainable cross-border e-commerce logistics solutions.
[H2] Our Values
Since 2012, Asendia has been on an interstellar journey through the ever-expanding universe of e-commerce, constantly improving and pushing boundaries. Our values serve as our guiding stars, lighting the way towards continued success.
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Deliver for our Customers
Our customers are at the heart of everything we do. We’re committed to exceeding their expectations, because earning and keeping their trust is the foundation of our shared success. As the world continues to evolve, so must we — delivering not just for today, but for the future.
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Strive for Excellence
Stars aren’t reached overnight. It takes accountability, quality, relentless dedication, and a commitment to continuous improvement. We challenge limits and raise the bar — always striving to deliver smarter, better solutions.

[IMG: 3V_Collaborate_AFB_large]
Collaborate as One Team
Great achievements are never the result of one person, but of one unified team — built on trust, driven by true collaboration. With 2,000 people aligned by shared goals and strengthened by diverse cultures, we move forward together.

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[H2]
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[H5] Aligned with science-based reduction initiative (SBTi), we embrace a continuous process to commit to more transparency and accountability while optimising supply chains and advancing circular economy initiatives.

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[H6] "By prioritising measurable reductions, local initiatives, and transparent reporting, we aim to integrate ESG into our daily actions and support our partners on their own ESG journeys".
Barbara Schielke, Chief HR & CSR Officer at Asendia

[H6] Discover Asendia's Action Plan

[H1] Meet our team

[H5] Asendia has the combined expertise of over 2,000 employees across 4 continents.
We have operations in 32 global locations including North America, Europe, Asia and Oceania and final-mile delivery partners accessing over 200 destinations across the globe.

[H5] Asendia's Management Team

[IMG: Simon MB Asendia New]

Simon Batt
Chief Executive Officer

[IMG: 19_Management_Matthieu_Martin]

Matthieu Martin
Chief Finance Officer

[IMG: 19_Management_Andre_Maurer_Deputy_CEO]

André Maurer
Chief Operating Officer

[IMG: Barbara MB Asendia New]

Barbara Saskia Schielke
Chief HR & CSR Officer

[IMG: Hendrik Kummeling]

Hendrik Kummeling
Chief Growth Officer

[IMG: Domenico MB Asendia New]

Domenico Pereira
Chief Marketing Officer

[IMG: 19_Management_Sonia_Scharfman_France]

Sonia Scharfman
Director International Business Unit Colissimo Groupe La Poste

[IMG: 19_Management_Marina_Bartetzko_Switzerland]

Marina Bartetzko
CEO International Mail & Parcels, Logistics Services Swiss Post

[IMG: Lionel MB Asendia New]

Lionel Berthe
Head of Asia Pacific

[IMG: 19_Management_Imke_Boer_Europe]

Imke Boer
Head of Continental Europe

[IMG: Renaud Marlière]

Renaud Marlière
CEO Asendia UK

[IMG: 19_Management_Rob_DiVincenzo_USA]

Rob DiVincenzo
CEO Asendia USA

[H3] Would you like to join our team?
[H5] You can view our latest job opportunities here.
17
Asendia subsidiaries
32
Global locations
+2,000
experienced employees
4
continents
+200
serviced destinations
[H2] Our Office Locations
[H6] Asendia Austria
Vienna
[H6] Asendia Benelux
Eindhoven, Netherlands
[H6] Asendia Denmark
Allerød
[H6] Asendia Germany
Troisdorf
Ludwigsburg
Rodgau
[H6] Asendia Head Office
Paris, France
Bern, Switzerland
[H6] Asendia Hong Kong
Tsuen Wan, NT
[H6] Asendia Italy
Tribiano
[H6] Asendia Nordics
Väsby, Sweden
[H6] Asendia Oceania
Auckland, New Zealand
Sydney, Australia
[H6] Asendia Singapore
Singapore
[H6] Asendia Spain
Barcelona
Madrid
[H6] Asendia UK
Heathrow, Hounslow
Southampton
Bedford
[H6] Asendia USA
California
Delaware
Florida
Michigan
Minnesota
New York
North Carolina
Pennsylvania
Texas

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[H2] Acquisitions
[H5] We are proud to expand our offering to the benefit of our customers. Below are our recent acquisitions and investments.
[IMG: esw logo]
ESW is a wholly-owned subsidiary of Asendia.
ESW empowers the world’s best-loved retailers and brands to make global shopping better, safer, simpler and faster, end-to-end. From compliance, data security, fraud protection, taxes, and tariffs to checkout, delivery, returns, customer service, and demand generation, our powerful combination of technology and human ingenuity delivers quick-to-market, asset-light solutions for brands to create localised, direct consumer relationships across 200 markets in as few as 6 weeks.
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Our acquisitions of wnDirect (UK) and Globegistics (USA) are excellent examples of our commitment to expand and enhance our e-commerce services. These two businesses were relatively young, dynamic and successful companies that developed their international parcel solutions through market-leading technology. This includes customs clearance and delivery duty paid services, and returns solutions, in addition to international parcel delivery services.
[H2] Are you ready to expand globally?
[H5] We have a range of e-commerce and mail services tailored to meet your needs, with international delivery and returns at the core of it all.

[H6] Speak to our team today

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[H1] Case Studies

[H3] Some of the biggest brands in the world choose to work with Asendia, as well as hundreds of smaller businesses too.
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[H2]

Show all
E-commerce
Mail
Publishing

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[H4] NA-KD

One of Europe's top 20 fastest growing companies, fashion brand NA-KD needed a delivery provider with global reach and local expertise.

[IMG: Kapten_Son_Back pack girls]

[H4] Kapten & Son

Asendia successfully helped stylish fashion brand Kapten & Son make their French customers happy for Christmas - the beginning of a great collaboration.

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[H4] Herbalife

For over 40 years, Herbalife has been on a mission to improve nutritional habits around the world by promoting a healthy and active lifestyle.

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[H4] GIOSEPPO

Gioseppo & Asendia started working together in 2023. Gioseppo was looking to consolidate in the international market and Asendia was the ideal partner to help them increase their cross-border volumes.

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[H4] FARFETCH

Asendia and FARFETCH have collaborated to create a bespoke logistics service, sharing a commitment to delivering an exceptional luxury e-commerce experience.

[IMG: Atout Cosmetics]

[H4] Atout Cosmetics

Atout Cosmetics is one of the relevant distributors in the DACH region.

[IMG: Chillys Bottles]

[H4] Chilly's Bottles

Asendia handles Chilly's Bottles order fulfilment and distribution, leaving them with time to concentrate on growing the business, and they've grown massively internationally with our support.

[IMG: Bali Body]

[H4] Bali Body

Bali Body is a husband and wife team that had no experience of the beauty industry but has taken it by storm, with one of their products selling every 45 seconds!

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[H4] Urban Outfitters

In addition to delivering a high quality, professional service maintaining a local feel is important to Urban Outfitters and a key requisite when looking for a logistics partner.

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[H4] PromoFarma

PromoFarma and Asendia started working together in March 2019. In these two years, they have grown together and that success continues to open up new opportunities.

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[H4] Smartbox

Smartbox is a leading gift box company, known for offering unique and customizable experiences.

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[H4] Apolooks®

Apolooks® eye nutrition provides nutritional supplements especially for the eyes. Asendia makes sure they reach every corner of the world

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[H4] Hatstore

Hatstore has been using Asendia's e-PAQ Select Mailbox Plus product since 2019, for destination Switzerland. Asendia’s unrivaled Swiss knowledge guarantees an excellent delivery experience for Hatstore’s Swiss customers.

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[H4] FreestyleXtreme

FreestyleXtreme have been delighted with Asendia's innovative approach and customer centric focus. It's helped them keep a loyal customer base worldwide and to grow in new markets.

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[H4] Luamaya

International e-commerce is becoming increasingly important for LUAMAYA, especially within the DACH region. When it came to shipping to Austria, Asendia impressed the jewelry brand with a solution tailored to their needs.

[IMG: Public Desire Case Study]

[H4] Public Desire

Public Desire utilises Asendia's solution dedicated to helping small to medium retailers. The solution was designed with the knowledge and experience of global retailers but tailored to suit the needs, volumes and budgets of smaller operators.

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[H4] The Entertainer

The Entertainer chose Asendia as a partner to help them expand cross-border in Europe, especially as France is their biggest international market.

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[H4] Responseability

Responseability is all about caring for the planet and saving the ocean. They are a Danish startup making unisex sunglasses out of plastic collected from the ocean.

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[H4] Military 1st

Launched in 2008 from a bedroom after seeing a gap in the market for military apparel and accessories, Military 1st now send over 35,000 parcels a month with Asendia and are delighted by our 'cheaper than courier, better than postal' service.

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[H4] Camper

Camper are a contemporary footwear brand from the island of Mallorca, Spain. Founded in 1975, they are a family business with a rich shoemaking heritage that we use to create unique designs.

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[H4] StyleMyBedroom.com

The low cost of our delivery service was one of the main reasons why Style My Bedroom chose to partner with Asendia.

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[H4] Avilan

Asendia provides Avilan with storage and fulfilment at its 60,000 sq. ft. facility in Bedford, processing approx. 30,000 orders per month to the UK and globally.

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[H4] Financial Times

As a leading publication, Asendia is proud to count Financial Times amongst its clients for over 15 years.

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[H4] Boden

Online fashion retailer, Boden, required a solution to distribute their direct mail to France. Asendia was able to offer them an end to end solution saving thousands of pounds.

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[H4] RemailIT

RemailIT is a well-established mailing solutions company who came to Asendia looking for mail consolidation services.

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[H4] Frieze

Frieze is a media and events company made up of four publications, three annual international art fairs and an academy.

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[H4] St John Ambulance

As a charity that teaches and practises first aid in the UK, St John Ambulance has been working with Asendia since 2008.

[IMG: LSE Case Study]

[H4] London School of Economics

One of the world’s leading social science universities, LSE, approached Asendia looking for mail fulfilment and distribution solutions.

[IMG: IOP Case Study]

[H4] IOP

Asendia produces carrier sheets for IOP Publishing, a publisher of global journals and magazines.

[IMG: The Economist]

[H4] The Economist

Asendia manages subscriptions campaigns and distribution for The Economist; from renewals mailings to invoice acknowledgement letters.

[IMG: Samedan Case Study]

[H4] Samedan LTD

A niche magazine publisher, Samedan, have been working with Asendia for the distribution of their quarterly and monthly magazines, including the polywrapping services and inserts.

[IMG: Indigo Press Case Study]

[H4] Indigo Press

A well-established print company, Indigo Press, approached Asendia looking for an end-to-end solution.

[IMG: Northern and Shell Magazine Case Study]

[H4] Northern & Shell

Northern & Shell (N&S) own four UK magazines including OK! Asendia created and hosts a bespoke subscription management database for these titles, updating and optimising current subscriber data.

[H5] If you would like to see similar success at your company, arrange a call with our team.
Request a quotation

Show all
E-commerce
Sustainability
Mail
Destinations
Returns
Customs

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[H2] What the New EU Customs Rules Mean for Cross-Border E-commerce effective on July 1, 2026
Are you currently selling products to consumers in the European Union? If so, it is essential to be aware that a major set of EU customs changes will come into effect on 1 July 2026.
Read more

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[H2] e-PAQ GO Explained: How Flexible Delivery Drives E-commerce Growth
In today’s e-commerce landscape, delivery is no longer just operational — it’s a key part of the customer experience. With e-PAQ GO, retailers can offer both home delivery and out-of-home (OOH) delivery, giving shoppers the flexibility to choose what works best for their lifestyle.
Read more

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[H2] 75% of global retailers are confident in cross-border sales growth in 2026, despite extreme tensions and growing challenges
Asendia’s latest industry report, Beyond Borders: Bridging Customer Experience Ambition and Execution, reveals that three-quarters of global retailers’ express confidence in growing their cross-border sales in 2026, up from 72% last year.
Read more

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[H2] e-PAQ GO Explained: Reduce Cart Abandonment with Out-of-Home Delivery
As e-commerce continues to grow, shopper expectations are shifting fast. Convenience and flexibility are no longer optional — they’re critical to winning and converting customers. With e-PAQ GO, Asendia helps retailers meet these expectations through a scalable out-of-home (OOH) delivery solution designed for cross-border growth.
Read more

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[H2] e-PAQ GO Explained: Flexible Delivery That Increases Conversion and Lowers Costs
As shopper expectations evolve, out-of-home (OOH) delivery is becoming essential in cross-border e-commerce. With e-PAQ GO, Asendia enables retailers to offer flexible delivery options while improving efficiency and reducing costs.
Read more

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[H2] Why out-of-home delivery unlocks global reach
Expand your global reach with e-PAQ GO's out-of-home delivery, simplifying logistics, ensuring compliance, and enhancing customer loyalty across borders.
Read more

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[H2] Five ways e-PAQ GO reduces cart abandonment
Discover how e-PAQ GO reduces cart abandonment with flexible delivery options, lower costs, speed, integration, and consistent service. Turn browsers into buyers today.
Read more

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[H2] Your delivery choice shapes customer loyalty
Discover how offering flexible delivery options can enhance customer satisfaction, reduce cart abandonment, and build long-term loyalty for your e-commerce business.
Read more

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[H2] How flexibility will define your E-commerce success
Discover how flexible out-of-home delivery options like e-PAQ GO can enhance customer satisfaction and reduce costs in Europe's evolving e-commerce landscape.
Read more

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