Information Density: Anonymous Text (Mocha B.V.) – Signal Evidence & AI Readability

[H1]
Great service sells
Start trial
Turn your support team into your best closer with AI that spots
buying signals in every conversation.
Start free trial Start 14-day free trial Start 14-day free trial
[IMG: Wembley logo]
$1.5M Revenue in last 6 months
[IMG: Sephora logo]
+25% Average order value
[IMG: Stratco logo]
80% AI resolution rate
[H2]
Everyone's racing to cut costs. We're racing to create profit.
Start selling through service P R O F I T P R O F I T P R O F I T
From the first click to the loyal buyer, Text turns every conversation
into revenue. Here's how it works.
[H2]
Monitor

Text reads your customers' intent in real time — pages they visit,
products they compare, moments they hesitate.
Chatting 3 +$783 Chatting 3 +$820 Chatting 4 +$3,247 Browsing 0 $0.00 Chatting 1 +$999 Chatting 2 +$1,421 Text is working
[H2]
Engage

The chat starts proactively, engaging your customer
in a conversation about the product they're looking at.
0 $0
[H2]
Convert

AI recommends, qualifies, and closes — on its own. When the
conversation needs a human, your team picks up with full context.
1 $2,449
[H2]
Measure

Dollars, leads, retained customers. You see exactly how much revenue
your conversations generate.
[IMG: AI agent]
AI agent sales $0.00 $0 vs $1,799 for
previous period
+$2,449
+$1,721
+$999
[H2]
Works with
Messenger Email Shopify SMS Salesforce OpenAI HubSpot Website Slack Mailchimp WhatsApp WordPress
[H2]
Works for
Unilever Atos Wembley Kayak Massachusetts Institute of Technology Stanford University Flight Centre University of Liverpool Graduate Center Parkdean Resorts The Lanesborough London Coop Travel Visions Electronics University of Greenwich
[H2] Dare service
to be your profit engine.
Start selling through service Start selling through service
[H2] Enterprise-grade security & compliance
[IMG: CCPA]
CCPA
[IMG: WCAG 2.2]
WCAG 2.2
[IMG: SOC2]
SOC2
[IMG: GDPR]
GDPR
[IMG: PCI DSS - SAQ A]
PCI DSS - SAQ A
[IMG: BBB Accredited Business]
BBB Accredited Business
[IMG: Data Privacy Framework]
Data Privacy Framework

Text features | AI Agent
[H1] AI Agent detects and protects every opportunity for revenue generation.
The revenue grows.The team breathes. The queue shrinks.
[IMG: AI Agent chat recommending tennis rackets to a customer, surrounded by cards showing detected buying signals and a completed sale]
[IMG: Hesitation detection card showing a visitor comparing 3 products]
[IMG: Expert knowledge card listing connected knowledge sources]
[IMG: Product recommendation and free shipping skill cards]
[IMG: Buying intent card with a 99% score]
[IMG: Order completed card showing $3,982 in sales today]

Skills used in this conversation
Hesitation detection
Free shipping
Product recommendation
[IMG: Wembley Stadium logo]
$1.5M Revenue in last 6 months
[IMG: Sephora logo]
+25% Average order value
[IMG: Stratco logo]
73% AI resolution rate
AI Agent skills
[H2] AI Agent doesn't just answer questions.
Every chat holds signals that show revenue-generating opportunities.
Close sales, qualify leads, handle eCommerce, transfer to team
members: AI Agent skills are built to perform with unparalleled
precision in even your most complex cases, 24/7.
Skills are where your AI Agent becomes like you.
Save the sale
When
A customer asks for a discount or promo code, or mentions a competitor's lower price, or hesitates at checkout or signals they might abandon. Use API call {coupons_service_url} ...
Subscription Rescue
When
A customer mentions cancelling their subscription, call the {discount_service_url} webhook to generate a targeted retention deal, offer it to the customer, then create a ticket...
Order status
When
A customer asks about the status, shipping, or delivery of their order, ask for the order number or email if missing. Call {order_status_url} webhook with the collected order_id and...
Checkout Coupon Issuer
When
A customer is on the checkout page and asks for a discount, offer them a 5% discount code 'lastminute5', and tag the chat as 'sales'.
Bundle Discount
When
The customer is viewing a {product_page} in {category} and asks for a discount, highlight that they can get 5% off by buying two items, provide the coupon code '2for5less', and tag...
Product Insurance Upsell
When
When a customer is viewing {product}, recommend an extended warranty add-on and share the {direct_link}. Tag the conversation as 'upsell' and offer to connect them with a Sales...
Chat Supervision
When
A customer asks about a {product}, add a {teammember} to supervise the chat and tag it as 'sale'.
Abuse Detection
When
The customer uses abusive or profane language, inform them that the conversation will be closed for violating our communication policy, tag the chat as 'abuse', and close the chat.
After-Hours Support
When
A customer asks about a product after 5:00 PM local time, ask a few quick questions to understand their needs: room size, acoustic treatment, whether they want a full setup or ...
Instant transfer
When
If the customer is speaking Spanish, inform them that they will be transferred to a dedicated Spanish-speaking team, and then transfer the chat to the Spanish Team.
Advanced Transfer
When
The customer asks for product support, inform them that their request will be handled by the Support Team, then transfer the conversation to the Support Team.
Consultation Booking
When
A customer asks two or more questions, offer a product demo. If they are interested, ask for their name and preferred date/time. Then create a ticket tagged 'demo-request' that...
Show more skills

Create your own AI Agent skill.
See custom skills in action
[IMG: Amanda Treece]
Amanda Treece Text Intelligence
[IMG: AI Agent playbook demonstration]

See skills in action
Watch AI Agent skills being built and put to work. Your rules, your data, working exactly when you want it to. Nobody on your team has to touch it. See skills in action Watch AI Agent skills being built and put to work. Your rules, your data, working exactly when you want it to. Nobody on your team has to touch it.
[IMG: Jan Białek, Workflows Manager at Text, Inc.]
Jan Białek, AI Agent Manager,Text, Inc. Combining your business knowledge with a few AI Agent skills can resolve >95% of incoming chats.
[H2] Up to 266% higher conversion rates
Customers who engage with AI Agent are significantly more likely to complete a purchase.
[H2] Every channel your customers use
Website chat, email, messaging apps — all in one place, no jumping between tools.
[H2] Your team and AI, each where they're strongest
AI handles the volume. Your team steps in where a human makes the difference. Neither gets in the other's way. See Text in action
[H2] Up to 266% higherconversion rates
Customers who engage with AI Agent aresignificantly more likely to complete a purchase.
[H2] Every channel yourcustomers use
Website chat, email, messaging apps — all in oneplace, no jumping between tools.
[H2] Your team and AI, eachwhere they're strongest
AI handles the volume. Your team steps in where a humanmakes the difference. Neither gets in the other's way.See Text in action
[H2] 30,000+ teams already turning conversations into revenue
[IMG: PayPal]
[IMG: IKEA]
[IMG: Atlassian]
[IMG: McDonald]
[IMG: ING]
[IMG: Mercedes]
[IMG: Ryanair]
[IMG: Pandora]
[IMG: Huawei]
[IMG: Kia]
[IMG: Geberit]
[IMG: Sephora]
[IMG: PayPal]
[IMG: IKEA]
[IMG: Atlassian]
[IMG: McDonald]
[IMG: ING]
[IMG: Mercedes]
[IMG: Ryanair]
[IMG: Pandora]
[IMG: Huawei]
[IMG: Kia]
[IMG: Geberit]
[IMG: Sephora]
[IMG: Virgin]
[IMG: Subaru]
[IMG: Unilever]
[IMG: Atos]
[IMG: Wembley]
[IMG: KAYAK]
[IMG: Massachusetts Institute of Technology]
[IMG: Coop Travel]
[IMG: Visions Electronics]
[IMG: Flight Centre]
[IMG: University of Greenwich]
[IMG: University of Liverpool]
[IMG: Stanford University]
[IMG: Graduate Center]
[IMG: Parkdean Resorts]
[IMG: The Lanesborough London]
AI AGENT TRAIN + CONTROL
[H2] Your knowledge powers it, your rules run it, and you’re always in control.
Train
[H2] Trained in minutes. Generating revenue 24/7.
No scripts to write. No knowledge base to build from scratch. AI Agent works from what your business already knows: your site, your products, your voice. Train it once, and it's ready to sell, support, and resolve around the clock, across every channel.
[H3] Learns from what you already have.
Your website, docs, FAQs, and policies become its knowledge base instantly. Add anything. Update anytime.
[H3] Put it to the test.
Run it through its paces before it goes live. Fire every question you can think of so you can rest easy that it's handling even the tough stuff exactly the way you want.
“I was scared to spend the first night with him. 7 days later, I slept
like a baby… He held. Saved 30% of my team’s time in the first
week.”
[IMG: Kate Taurina, Head of B2B Growth, Retention & Operations]
Kate Taurina |
Head of B2B Growth,
Retention & Operations
[H3] Learns from what you already have.
Your website, docs, FAQs, and policies become its knowledge base instantly. Add anything. Update anytime.
[H3] Put it to the test.
Run it through its paces before it goes live. Fire every question you can think of so you can rest easy that it's handling even the tough stuff exactly the way you want.
“I was scared to spend the first night with him. 7 days later, I slept
like a baby… He held. Saved 30% of my team’s time in the first
week.”
[IMG: Kate Taurina, Head of B2B Growth, Retention & Operations]
Kate Taurina |
Head of B2B Growth,
Retention & Operations
Control
[H2] Every move visible. Every rule yours.
You decide when it hands off to a human, which topics it handles alone, and how it behaves in every scenario. Everything runs on your terms. From the palm of your hand, you watch it and adjust any of it, any time. You set the handoff rules. Decide exactly when a human steps in — by topic, by signal, by anything. AI Agent follows your playbook precisely. Watch everything in real time. Real-time preview from desktop or mobile. Closed sales, resolved queries, and active chats… everything is visible in one place. Adjust when you want. See exactly where you want to make it sharper with real-time monitoring and AI-powered insights. Fine-tune on your terms, on your timeline. Every customer hears the same brand. Your tone, your standards, your communication rules. Consistent across 46 languages, every interaction.
[IMG: Kate Taurina, Head of B2B Growth, Retention & Operations at Dyninno Technologies]
Kate Taurina Head of B2B Growth, Retention & Operations Dyninno Technologies Not replacing anyone. Just freeing up time for training, brainstorming, thinking beyond the queue. Kate launched AI Agent for her B2B support team in an afternoon.She woke up at 3am worried something had gone wrong. What actually happened: No fires. No disasters. A few answers to fine-tune, and by the end of week one, her team had saved 30% of their time. “If you’re still manually answering the same 30 questions on repeat - this is your sign.” AI + Human Teamwork
[H2] Better together.Measurably.
Not every chat should be handled by AI. Not every chat needs a human. When both work together, the outcomes shine.Smooth handoffs. More opportunities captured while your team sleeps. Less time on repeat questions. More time on generating revenue. And you monitor it all to ensure it's working to perfection.
[IMG: Escalate with everything intact.]
[IMG: Escalate with everything intact.]
[H3] Escalate with everything intact.
When a conversation needs a human, they arrive with full context already in hand. In an easy handoff, the right person is brought in at the right moment.
[IMG: Hand the routine back.]
[IMG: Hand the routine back.]
[H3] Hand the routine back.
Your team handles what they want then passes the rest to AI. Repetitive requests handled automatically. Your people stay focused on the work they need to focus on.
[IMG: Route to the specialized AI Agent.]
[IMG: Route to the specialized AI Agent.]
[H3] Route to the specialized AI Agent.
Complex operations run multiple agents. When a conversation needs a specialist, it gets there automatically without the customer noticing the switch.
[IMG: Escalate with everything intact.]
[IMG: Hand the routine back.]
[IMG: Route to the specialized AI Agent.]
[IMG: Multiple AI Agents in Text]
[IMG: Multiple AI Agents in Text]
Multiple AI Agents
[H2]
Every corner of your operation, covered by the right AI Agent.

Multiple AI Agents lets you run a dedicated agent per brand, website,
region, or use case: each focused, each accurate, each acting in a way
that's relevant to that specific customer.
Monitor performance
[H2] Every chat accounted for. Every dollar attributed.
See what every chat is generating in real time. Earned sales, leads captured, customers retained: your whole team's output, AI and human, measured.Watch where AI is handling it alone and where your team steps in. You don't just see activity, you see revenue.
[IMG: AI agent performance report in Text]
[IMG: AI agent performance report in Text]
[IMG: Damian Tawrel, AI Agent Manager at Text, Inc.]
Damian Tawrel, AI Agent Manager,Text, Inc. We reimagined AI agents as systems that don’t just answer questions but create real business outcomes.
[H2] Enterprise-gradesecurity & compliance
[IMG: CCPA]
CCPA
[IMG: WCAG 2.2]
WCAG 2.2
[IMG: SOC2]
SOC2
[IMG: GDPR]
GDPR
[IMG: PCI DSS - SAQ A]
PCI DSS - SAQ A
[IMG: BBB Accredited Business]
BBB Accredited Business
[IMG: Data Privacy Framework]
Data Privacy Framework They've done this before. They'll help get you there faster. Talk to a product expert
[IMG: Product expert]
[IMG: Product expert]
[IMG: Product expert]
[H2] Make every chata checkout.
Start trialStart trialStart selling more with AI Agent
[H2] Frequently asked questions
How do I get started with the Text AI Agent? Sign up for the Text platform and start with a 14-day free trial. Connect your website, product catalog, help center, FAQs, and support knowledge to train your AI Agent on how your business operates.
From there, you can define AI Agent skills, set escalation rules, customize tone of voice, test conversations, and deploy your AI customer service agent across chat and support channels. No complex setup or technical team required. What is an AI sales agent? An AI sales agent helps businesses detect buying intent, guide customer conversations, recommend products, and move customers toward purchase automatically. Unlike traditional chatbots, AI sales agents can take actions in real time to recover revenue, reduce hesitation, and increase conversion rates. What is an AI customer service agent? An AI customer service agent helps businesses automate customer conversations across chat, email, and messaging channels. Text AI Agent combines conversational AI for customer service with AI sales automation and customer service automation designed to resolve support requests, recommend products, escalate conversations, and guide customers toward purchase in real time. Can Text AI Agent increase ecommerce conversion rates? Yes. Text AI Agent is built for ecommerce teams that want to recover revenue and convert more customer conversations into purchases. The AI Agent proactively engages hesitant buyers, recommends products, reduces cart abandonment, and supports repeat purchases through conversational AI for ecommerce. How is Text AI Agent different from an AI chatbot for customer service? Traditional AI chatbots for customer service are designed primarily to answer questions and resolve support requests. Text AI Agent goes beyond chatbot automation by detecting customer intent, guiding purchase decisions, recommending products, recovering abandoned carts, qualifying leads, and triggering AI Agent workflows based on real-time customer behavior. What are AI Agent skills? AI Agent skills are configurable AI actions and workflows that define how the AI should behave in specific customer situations. Teams can create custom AI Agent workflows for product recommendations, objection handling, lead qualification, cart recovery, ticket routing, escalation, and customer support automation. Can I build custom AI Agent workflows? Yes. Text allows teams to build custom AI Agent workflows and automation flows based on customer intent, ecommerce behavior, support scenarios, and business goals. AI Agent workflows can include discounts, escalation rules, lead routing, booking flows, and revenue recovery actions. Can AI Agent hand conversations over to human agents? Yes. Text AI Agent supports AI-to-human handoff with full conversation context, escalation rules, and human supervision built in. Human agents can step in whenever conversations require trust, judgment, or advanced support. Is Text AI Agent multilingual? Yes. Text AI Agent supports multilingual customer service conversations while maintaining consistent tone of voice, support quality, and brand-safe communication standards across languag

Text features | Help Desk
[H1] Support that earns.
Your help desk shouldn't just resolve issues. It should drive sales. Solve faster, and turn every ticket into an opportunity for revenue.
[IMG: Help Desk]
[IMG: Help Desk]
[IMG: Help Desk]
[H2] 30,000+ teams already turning tickets into transactions
[IMG: PayPal]
[IMG: IKEA]
[IMG: Atlassian]
[IMG: McDonald]
[IMG: ING]
[IMG: Mercedes]
[IMG: Ryanair]
[IMG: Pandora]
[IMG: Huawei]
[IMG: Kia]
[IMG: Geberit]
[IMG: Sephora]
[IMG: PayPal]
[IMG: IKEA]
[IMG: Atlassian]
[IMG: McDonald]
[IMG: ING]
[IMG: Mercedes]
[IMG: Ryanair]
[IMG: Pandora]
[IMG: Huawei]
[IMG: Kia]
[IMG: Geberit]
[IMG: Sephora]
[IMG: Virgin]
[IMG: Subaru]
[IMG: Unilever]
[IMG: Atos]
[IMG: Wembley]
[IMG: KAYAK]
[IMG: Massachusetts Institute of Technology]
[IMG: Coop Travel]
[IMG: Visions Electronics]
[IMG: Flight Centre]
[IMG: University of Greenwich]
[IMG: University of Liverpool]
[IMG: Stanford University]
[IMG: Graduate Center]
[IMG: Parkdean Resorts]
[IMG: The Lanesborough London]
[IMG: Wembley Stadium logo]
$1.5M Revenue in last 6 months
[IMG: Sephora logo]
+25% Average order value
[IMG: Stratco logo]
+30% Sales growth
[H2] Resolve 73% of customer cases before a ticket is created.
Your help desk starts the moment someone lands on your site. Your AI Agent handles the straightforward stuff before it ever becomes a ticket, and your team focuses on the cases worth their time.See Text in actionSee Text in action How it works:
[IMG: Monitor]
[H3] Monitor
Most help desks only kick in after a ticket lands. Text watches behavior, intent, and support signals in real time so you catch what's coming and cut it off before it escalates.
[IMG: Engage]
[H3] Engage
Before they leave without buying, AI Agent steps in to start a conversation about the exact product they're looking at.
[IMG: Resolve & Convert]
[H3] Resolve & Convert
AI Agent recommends, qualifies, and closes on its own. When it needs a human, your team picks up with the full picture already in front of them.
[IMG: Measure]
[H3] Measure
Dollars. Leads. Customers who came back. You see exactly what your conversations generated, not just how many there were.
[IMG: Monitor]
[IMG: Engage]
[IMG: Resolve & Convert]
[IMG: Measure]
[H2] 39% less time spent per ticket.
[IMG: Brastel]
[H2] 4,000 tickets per week using automation.
[IMG: CP Partners]
[H2] 100+ tickets handled in 4 hours via prioritization and tagging.
[IMG: Valley Driving School]
[H2] Every channel your customers use.
Website chat, email, messaging apps: connected in one workflow. See Text in action
[H2] 39% less time spentper ticket.
[IMG: Brastel]
[H2] 4,000 tickets per weekusing automation.
[IMG: CP Partners]
[H2] 100+ tickets handled in 4 hoursvia prioritization and tagging.
[IMG: Valley Driving School]
[H2] Every channel your customers use.
Website chat, email, messaging apps:connected in one workflow.See Text in action
[H2] Service isn't overhead. It's a sale waiting to happen.
Your support queue is full of buying signals. Text surfaces them, routes them, and closes them before a ticket ever gets opened.See Text in action
[H3] AI Agent
Get your team's time back, on the conversations that actually matter. Up to 73% of issues resolved before anyone on your team sees them. The cases that reach a human are the ones worth their attention.
[H3] Workflows
A support operation that runs itself. VIPs flagged, SLAs protected, follow-ups sent automatically. Your team doesn't need to manage the process, so it can start working the cases.
[H3] Ticket assignment
Faster resolutions, because each chat lands with the person best placed to close it. Workload, language, skills – however your team is built, it routes accordingly.
[H3] Ticket details
Get the full picture before the first response. History, ownership, priorities, escalations, and context all in one place so your team walks into every conversation already knowing the situation.
[H3] Prioritization
High-impact conversations and SLA risks surface first, so your team's attention goes where it costs you most not to look.
[H3] Ticket rules
Consistency without babysitting. Every ticket routed, assigned, escalated, and followed up the right way.
[H3] Filters
A workspace built around how your team thinks. Custom views for every priority, status, and workflow.
[H3] Integrations
A help desk that works inside your established tools. Push data to your CRM, sync records, trigger actions via webhooks or API.
[H3] AI Agent
Get your team's time back, on the conversations that actually matter. Up to 73% of issues resolved before anyone on your team sees them. The cases that reach a human are the ones worth their attention.
[H3] Workflows
A support operation that runs itself. VIPs flagged, SLAs protected, follow-ups sent automatically. Your team doesn't need to manage the process, so it can start working the cases.
[H3] Ticket assignment
Faster resolutions, because each chat lands with the person best placed to close it. Workload, language, skills – however your team is built, it routes accordingly.
[H3] Ticket details
Get the full picture before the first response. History, ownership, priorities, escalations, and context all in one place so your team walks into every conversation already knowing the situation.
[H3] Prioritization
High-impact conversations and SLA risks surface first, so your team's attention goes where it costs you most not to look.
[H3] Ticket rules
Consistency without babysitting. Every ticket routed, assigned, escalated, and followed up the right way.
[H3] Filters
A workspace built around how your team thinks. Custom views for every priority, status, and workflow.
[H3] Integrations
A help desk that works inside your established tools. Push data to your CRM, sync records, trigger actions via webhooks or API.
[H2] Turn tickets intotransactions.
See Text in action
[H2] Less guessing.More closing.
Give your team the context they need to act fast, skip the manual work, and focus on conversations that move the number. See Text in action
[H3] Ticket summary
Walk into any handoff or escalation already knowing what happened. No reading through long threads to get up to speed.
[H3] Detect language
Get every conversation to a team member who can help, without anyone triaging it manually first.
[H3] Suggest tags
Keep your operation organized without the overhead. AI categorizes incoming tickets so your team always knows what they're looking at.
[H3] Enhance messaging
Send responses that sound right every time. Clearer, sharper, on-brand, without a second round of edits.
[IMG: Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium]
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium
[IMG: Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium]
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.
[H2] Know exactly what your AI Agent is doing and why.
Get full visibility into every AI interaction so your team can step in at the right moment, catch issues before they reach the customer, and keep quality high.Create your AI Agent now Keep humans where they matter most. Review AI behavior, approve responses, and guide workflows so your team stays in control of every interaction that needs a human call. Your team, working at a level above. From newbie to expert, everyone gets instant reply suggestions they can trust. Your team delivers consistent, high-quality responses without slowing down to second-guess themselves. See what's working and what it's worth. Track conversations, revenue attribution, engagement, and conversion in one place so you always know where AI is driving impact and where it needs adjusting. You set the rules. AI plays by them. Define knowledge sources, escalation paths, and response limits so every interaction stays aligned with your products, policies, and the way your team operates.
[H2] Walk into the next budget meeting with a different kind of number.
[H2] Most customer support platforms tell you how fast you replied.
[H2] Text tells you how much your team earned.
Put Text to work nowTurn chats into revenue. Free trial.
[H2] Where your support team and AI turn conversations into revenue.Your AI Agent handles the volume. Your team handles the value.
Not just a place to handle tickets. A revenue engine your whole team runs together.Text is a complete customer service platform where your team and AI Agent work toward the same outcome. Every chat moves the business forward instead of just getting resolved. Start closing salesStart closing salesStart free trial Help desk Live chat AI-assisted inbox Native AI Agent Workflows Multichannel messaging Real-time monitoring and reporting Apps and integrations Transparent pricing Help desk Live chat AI-assisted inbox Native AI Agent Workflows Multichannel messaging Real-time monitoring and reporting Apps and integrations Transparent pricing
[H2] Enterprise-grade security & compliance
[IMG: CCPA]
CCPA
[IMG: WCAG 2.2]
WCAG 2.2
[IMG: SOC2]
SOC2
[IMG: GDPR]
GDPR
[IMG: PCI DSS - SAQ A]
PCI DSS - SAQ A
[IMG: BBB Accredited Business]
BBB Accredited Business
[IMG: Data Privacy Framework]
Data Privacy Framework Get a team of experts who've alreadyfigured out what works. Talk to a product expert
[IMG: Product expert]
[IMG: Product expert]
[IMG: Product expert]
[H2] Your next sale is inyour support queue.
Start free trialStart free trialStart your 14-day free trial
[H2] Frequently asked questions
How do I get started with Text Help Desk? Sign up for the Text platform and start with a 14-day free trial. Connect your website, help center, FAQs, and support knowledge to set up your help desk. From there you can configure ticket routing, automation workflows, AI Agent skills, and escalation rules. No complex setup or technical team required. What is an AI help desk? An AI help desk combines traditional ticket management with AI-powered automation to resolve customer issues faster, route conversations intelligently, and surface revenue opportunities from support interactions. Text Help Desk uses AI Agent to handle up to 73% of cases automatically before they become tickets. How does Text Help Desk increase revenue? Text Help Desk turns every support interaction into a potential sale. AI Agent detects buying signals during support conversations, recommends products, and routes high-intent customers to your sales team. Every ticket your team closes comes with full context on revenue influenced, leads captured, and conversion outcomes. Can Text Help Desk handle high ticket volumes? Yes. Text Help Desk uses AI Agent to resolve routine issues automatically, smart ticket routing to distribute workload, prioritization to surface SLA risks, and workflow automation to handle follow-ups. Teams using Text have managed thousands of tickets per week without growing headcount. How does ticket routing work in Text Help Desk? Text routes tickets based on workload, language, agent skills, and custom rules you define. Tickets land with the person best placed to resolve them — and close them. You can set escalation paths, SLA alerts, and priority rules to make sure nothing falls through. Does Text Help Desk support multiple channels? Yes. Text Help Desk connects website chat, email, and messaging apps into a single workflow. Every conversation — regardless of where it started — is managed in one place so your team never switches tabs to get the full picture. Can AI Agent hand off to a human agent? Yes. When a conversation needs a human, Text AI Agent transfers it with full context — conversation history, customer details, and suggested next steps. Your agent walks in already knowing the situation. The customer never repeats themselves. Is Text Help Desk multilingual? Yes. Text Help Desk detects customer language automatically and routes conversations to the right agent. AI Agent supports multilingual interactions so your team can deliver consistent support quality in any language your customers use. What reporting does Text Help Desk provide? Text Help Desk tracks support performance, AI resolution rate, revenue influenced, leads captured, and customer outcomes in real time. You get a clear picture of what your conversations generated — not just how many tickets were closed. How is Text Help Desk different from other help desk software? Most help desk tools measure speed. Text measures revenue. Text Help Desk combines ticket management, AI automation, and sales intelligence so your support team contributes directly to the business outcome — not just the queue.

Text features | Inbox
[H1] Every customer conversation. One Inbox.
Email, chat, social media, messaging apps, and your AI Agent chats — all come together in the same space working for your team. Nothing gets handled twice. Nothing gets missed.
[IMG: Text App showing customer conversations unified in one Inbox]
[H2] 30,000+ teams already turning conversations into revenue
[IMG: PayPal]
[IMG: IKEA]
[IMG: Atlassian]
[IMG: McDonald]
[IMG: ING]
[IMG: Mercedes]
[IMG: Ryanair]
[IMG: Pandora]
[IMG: Huawei]
[IMG: Kia]
[IMG: Geberit]
[IMG: Sephora]
[IMG: PayPal]
[IMG: IKEA]
[IMG: Atlassian]
[IMG: McDonald]
[IMG: ING]
[IMG: Mercedes]
[IMG: Ryanair]
[IMG: Pandora]
[IMG: Huawei]
[IMG: Kia]
[IMG: Geberit]
[IMG: Sephora]
[IMG: Virgin]
[IMG: Subaru]
[IMG: Unilever]
[IMG: Atos]
[IMG: Wembley]
[IMG: KAYAK]
[IMG: Massachusetts Institute of Technology]
[IMG: Coop Travel]
[IMG: Visions Electronics]
[IMG: Flight Centre]
[IMG: University of Greenwich]
[IMG: University of Liverpool]
[IMG: Stanford University]
[IMG: Graduate Center]
[IMG: Parkdean Resorts]
[IMG: The Lanesborough London]
[H2] Less busywork. More impact.
One place for every conversation. Automation for everything repetitive. More time for the conversations that drive results. Watch it work
[H3] Email
No request gets lost. No buying signal gets buried. First message to final outcome, in one thread.
[H3] Website chat
Meet customers at the moment they need help—and when they're ready to buy.
[H3] Social media
Turn scattered social conversations into one connected customer experience.
[H3] Messaging apps
Bring every message into one Inbox so customers never have to repeat themselves.
[IMG: Text app inbox interface showing conversations across email, chat, social media, and messaging]
[IMG: Wembley Stadium logo]
$1.5M Revenue in last 6 months
[IMG: Sephora logo]
+25% Average order value
[IMG: Stratco logo]
73% AI resolution rate
[H2] Walk into every conversation with an advantage.
While other teams just see a message, yours sees a person: what they've bought, where they're stuck, and whether they're about to leave.See Text in action Full customer profile Customer details, browsing history, past conversations, and recent orders. Incoming message preview See messages before they're sent and respond faster. Hand offs with context Any chat condensed into a few lines. No need to scroll through 40 lines.
[H2] Automate up to 74% of customer conversations
Giving your team more time for complex cases, high value customers, and revenue opportunities.
[H2] Scale customer support without scaling headcount
AI handles routine conversations while your team focuses on the interactions that require expertise, empathy, and judgment.
[H2] Every channel your customers use
Website chat, email, messaging apps — all in one place, no jumping between tools. See Text in action
[H2] Automate up to 74% ofcustomer conversations
Giving your team more time for complex cases, highvalue customers, and revenue opportunities.
[H2] Scale customer supportwithout scaling headcount
AI handles routine conversations while your team focuseson the interactions that require expertise, empathy, and judgment.
[H2] Every channel yourcustomers use
Website chat, email, messaging apps — all in oneplace, no jumping between tools.See Text in action
[H2] Simple by design.Powerful by default.
Text Inbox gives your team everything they need to move faster, stay organized, and perform at their best. See Text in action
[H3] AI automations
Automate routing, assignments, and repetitive work so your team can focus on customers.
[H3] Intuitive design
A clean, focused workspace designed to keep teams productive and conversations moving.
[H3] Fully configurable
Adapt layouts, views, and workflows to match your processes and preferences.
[H2] Turn every agent into a top performer.
AI resolves repetitive questions, organizes conversations, summarizes context, and keeps work moving. And your team stays focused on the interactions where human expertise creates the most value. See Text in action
[IMG: Text App inbox showing a customer conversation with AI-suggested replies and customer context]
[IMG: Text App inbox showing a customer conversation with AI-suggested replies and customer context]
[H3] A draft ready before you start typing
AI drafts replies based on conversation context and company knowledge. Review, adjust, and send in seconds.
[H3] Expert knowledge in every conversation
Product information, policies, recommendations, and company knowledge surfaced automatically, so every agent can perform like your most experienced team member.
[H3] Consistent quality in every reply
Give your team everything they need support and sell without working harder. In every chat: instant answers, full customer context, clean closes.
[H3] A draft ready before you start typing
AI drafts replies based on conversation context and company knowledge. Review, adjust, and send in seconds.
[H3] Expert knowledge in every conversation
Product information, policies, recommendations, and company knowledge surfaced automatically, so every agent can perform like your most experienced team member.
[H3] Consistent quality in every reply
Give your team everything they need support and sell without working harder. In every chat: instant answers, full customer context, clean closes.
[H2] Performance visibility beyond support metrics.
Track customer service performance, operational efficiency, and revenue generated from customer conversations. See what's working, what's not, and where the biggest opportunities are hiding.See Text in actionSee Text in actionSee Text in actionSee Text in action
[H3]
[IMG: Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium]
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium
[IMG: Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium]
Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.
[H2] Where your support team and AI turn chats into revenue.
Not just a place to handle tickets. A revenue engine your whole team runs together.Not just a place to handle tickets. A revenue engine your whole team runs together. Start closing salesStart closing salesStart closing salesSee your first buying signal today Help desk Live chat AI-assisted inbox Native AI Agent Workflows Multichannel messaging Real-time monitoring and reporting Apps and integrations Transparent pricing Help desk Live chat AI-assisted inbox Native AI Agent Workflows Multichannel messaging Real-time monitoring and reporting Apps and integrations Transparent pricing
[H2] Enterprise-grade security & compliance
[IMG: CCPA]
CCPA
[IMG: WCAG 2.2]
WCAG 2.2
[IMG: SOC2]
SOC2
[IMG: GDPR]
GDPR
[IMG: PCI DSS - SAQ A]
PCI DSS - SAQ A
[IMG: BBB Accredited Business]
BBB Accredited Business
[IMG: Data Privacy Framework]
Data Privacy Framework They've done this before. They'll help get you there faster. Talk to a product expert
[IMG: Product expert]
[IMG: Product expert]
[IMG: Product expert]
[H2] Make every chat a checkout.
Start trialStart trialStart a free trial
[H2] Frequently asked questions
What is an omnichannel inbox? An omnichannel inbox is a single workspace where every customer conversation lands in one place instead of being scattered across separate tools, whether that's email, website chat, social media, or a messaging app. Text Inbox is an omnichannel inbox built for support teams: every message, chat, and ticket flows into the same shared view, so nothing gets handled twice and nothing slips through. What is omnichannel customer service? Omnichannel customer service means supporting customers across every channel they use, like chat, email, social, and messaging, while treating it as one continuous conversation rather than separate, disconnected interactions. The difference from basic multichannel support is context: when a customer moves from Instagram to email, their history follows them, so they never have to repeat themselves. Text Inbox delivers omnichannel support by uniting all those channels, plus your AI Agent chats, in a single thread per customer. Which customer support channels does Text Inbox support? Text Inbox connects all the customer support channels your customers already use: website chat, email, social media, and messaging apps, plus conversations handled by your AI Agent. Every channel feeds into one clean, shared view, so your team manages multichannel customer support without jumping between tools or losing context. Does Inbox support real-time customer service? Yes. Text Inbox is built for real-time customer service. Your team can run live chat with customers, supervise ongoing conversations, and even see what a customer is typing before they hit send, so replies go out faster and no moment to help (or to sell) gets missed. Can you automatically assign chats and tickets to agents? Definitely. Inbox can route new requests to the right person automatically, or let agents pick them up manually. You can also transfer ongoing chats seamlessly when a conversation needs another set of hands, with full context attached, so nobody starts from scratch. Can Inbox automate customer service? Yes. Customer service automation is one of the biggest reasons teams move to Inbox. Text's AI Agent resolves up to 74% of routine conversations on its own, while automations handle the repetitive work behind the scenes: routing messages, assigning chats, tagging conversations, and turning chats into tickets. As customer service automation software, it frees your team to focus on complex cases and revenue opportunities instead of busywork. Does Text Inbox include AI for customer service? Yes. Inbox includes AI for customer service at every step. Text's Copilot drafts replies grounded in your knowledge base, AI tags and summarizes conversations, and one click refines any message for tone or clarity. Every agent gets the speed, accuracy, and consistency of your most experienced team member. Can you use canned responses in Inbox? Of course. Save your best replies as canned responses or email templates, then drop them in with a quick shortcut. Canned responses let your team answer common questions instantly and keep every reply consistent, without retyping the same message a dozen times a day. Can you turn a chat into a ticket? Yes. In Text, any chat can become a help desk ticket with one click, complete with transcript, tags, and context. That way, follow-ups and after-hours requests never slip through the cracks. What is a shared inbox? A shared inbox is a single mailbox or workspace a whole team manages together, instead of conversations sitting in one person's individual inbox. For support teams, shared inbox software means everyone can see who's handling what, pick up where a colleague left off, and avoid two agents replying to the same customer. Text Inbox is shared inbox software built for customer support, with assignment, routing, and full customer context included. Is live chat secure with Text Inbox? Security is built in. Every conversation, live chat included, is encrypted in transit and at rest, with strict access controls protecting your data and your customers' privacy. Inbox is also backed by SOC 2, GDPR, CCPA, and PCI DSS compliance, so live chat security meets enterprise standards out of the box. You can review all our certifications and audits in the Text Trust Center. How much does omnichannel inbox software cost? Inbox is part of Text, and every plan includes Inbox features. Pricing for the omnichannel inbox software scales with your team size and plan, so you only pay for what you need. You can start for free and upgrade as you grow. See all options on the pricing page.